Presented by:
Vicky Emery
General Manager, Being Human
Prosci Advanced Instructor
Change Community
of Practice Webinars
Where To Start: First
Steps For New
Practitioners

Introducing Being Human
• Founded in 1993
• Our mission: develop change-capable
people and organisations so they
achieve the benefits of change
• Prosci Primary Affiliate Australia and
New Zealand since 2006
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Agenda
• Great time to be in Change
Management
• What does Best Practices
Benchmarking Study say
about traits of a great
Change Practitioner?
• Advice for Change
Practitioners
• Close
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Great time to be in Change Management
1. Greater awareness of the need
for CM
2. More resources and positions
dedicated to CM
3. Enhanced integration with PM
4. Greater effort to establish CMO
5. Broader application of CM
6. Use of formal methodology or
structure to manage change
7. Increased Leadership support for
CM
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2016 Best Practices in Change Management Report.
1120 participants in 56 countries. Prosci copyright 2015.

What we often hear from ‘new’ practitioners
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“I’m not sure that my
Sponsor/Leader and I are on the
same page with what I am meant to
be doing”
“Where do I start?”
“My Sponsor says I lead the change
– is that right?”
“I can tell something isn’t right but
don’t know how to put that on the
table”
“I know (insert field of speciality)
and feel like I am starting again in
Change Management”
“I am not sure if I am the only
person looking at Change
Management – who can I/should I
connect with?”
“This looks like an interesting field –
where can I learn more?”
“I’m not sure what a ‘Change
Manager’ is, but, apparently, now I
am one!”

Best Practices Snapshot – Attributes of a Great
Change Practitioner
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2016 Best Practices in Change Management Report.
1120 participants in 56 countries. Prosci copyright 2015.
Flexibility
Interpersonal
skills
Change
Management
Competency
Communication
skills
Business
acumen

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Tip 1 – Build your Change Management muscle
• What are your strengths?
• What are your gaps?
• Do you have the skills and tools
you need?
• Stay connected - How have you
taped into networks and coaching?
Learn from people around you
• Stay fresh - tap into webinars,
Community of Practice and
Professional bodies
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Tip 2: Be clear on the Value of Change Management
• Form your own view
• Be ready to answer the
question with what we
help deliver, not what we
do
• Know how it applies to
your current organisation,
current initiative, current
Sponsor
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Tip 3: Work from Solid Foundations
• Be clear on the expectations
of your role
• Apply core tools and
approach, every time and talk
about how they help, not the
tools themselves
• Flexible approach
• Leverage the skills you have
already developed, perhaps
from other disciplines
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Tip 4: Use your Gut and Back It Up
• Pick up on the
underlying issues or
themes
• Go get the data that
either clarifies the issue
or dispels it – hard and
soft data
• Good coaching and
network helps here, too
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Tip 5: Do the work
• Practice
• Go over old or existing
projects and apply your
approach and tools
• ‘Look Back and Learn’ can
be very valuable
• Bring those learnings to
your current project and
share them
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More info
beinghuman.com.au
• Free Prosci Webinars
• Free Change Community of Practice Webinars
Prosci
• prosci.com
• portal.prosci.com
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