2. Which of the structures below resembles
your organization?
Autocracy Feudal
Egalitarian
Anarchic
3. What does the company think of its staff?
Deming and Juran, Internationally respected quality gurus,
concluded that staff is responsible for only 6-15% of any
company failings.
Weak management and poor systems cause 85-94% of the
problems.
Not giving staff the tools to achieve their goals, will only make
staff feel frustrated and resentful.
The staff can only achieve the best results when the culture
and system is right.
4. Allocate management
responsibilities
Job descriptions and an organizational chart
help:
Staff to know what is expected from them.
Staff to eliminate the stress of having
more than one boss.
Organization will ensure that someone
takes the responsibility for every area.
5. Organize by process not function
Design
manager
Design staff
Assembly
manager
Assembly
staff
Production
manager
Moduling
staff
Finishing
staff
Electrical meters
Design
Moduling
Finishing
Assembly
Mechanical meters
Design
Moduling
Finishing
Assembly
6. Reduce management layers
Now companies boast that there
are only three levels between the
chairman and the cleaner.
Advantages:
1- People feel that they are close
to higher authority
2- They will feel empowered
3- There are fewer people to say
“no”
Disadvantages:
1- There is less opportunity to
progress up the ladder
Solution:
1- Swap the employee between
the departments so he/she can
get different experiences
2- Encourage the staff to
undertake projects, which
provide training and job
enrichment
7. Identifying management attitudes
•Encourages subordinates to
find solutions
•He is caring about his
subordinates
•Few leadership skills
•Is not involved with
subordinates
•He makes few decisions and
the work carries on around
him
•Is aware of the company’s
goals and the needs of his
staff
•Helps his subordinates to
succeed
•Gives orders and does not
expect subordinates to
question these orders
•He shows no loyalty to
subordinates
The
dogmatic
despot
The
developer
who delivers
The
debating
democrat
Dead or
dormant
High
Low
Low High
Productivity
Team building skills
8. Training managers in
TQM
Team building
Managing and developing subordinates
Communication and listening skills
Coaching
Mentoring
Time management skills
Interviewing skills
Technical and business skills
9. Develop a
core of
workers
Some firms are outsourcing processes which
are not a central part of the company’s product.
This allows the company to devote more care
to its core workers and to build up their loyalty
and skills.
10. Make a commitment to
staff
When you speak of ‘change
management’, the workforce
hears ‘job losses’. To maintain
staff goodwill, many companies
pledge not to cut jobs as a result
of the TQM program.
12. Adopt common personnel policies
A TQM company has only one dining room.
TQM companies do away with the notion of ‘hourly paid’
workers.
If there are incentives, they should apply for all staff.
13. Improve
communications
A TQM companies tries to communicate properly
with its staff. Communication involves giving
information and listening. To be good
communicator, you have to:
Give staff information
Listen actively to staff comments
Encourage employees to participate in decisions
Organize cross departmental activity
Get people to explore common problems
14. Improve
appraisals
Staff fear annual appraisals, which
usually demotivate them. At the same
time, it is essential to discuss an
employee’s progress and goals with
him.
Upward appraisal
Counselling and
coaching session
15. Start team briefings
Once weekly, the team members
gather round a white board to examine the
previous week’s results, discuss any special
problems and examine the new week’s planned
input.
The “meeting” has to be regular and no more
than an hour.
The information should be clearly presented,
using simple charts.
16. Launch a TQM newsletter
A TQM newsletter tells staff about the progress of
the campaign.
It can tell them about TQM ideas.
It can highlight the success achieved through TQM.
Photos of project teams, with the names of the
members, give recognition to those who helped
achieve the success.
The improvement should be explained using simple
graphs.
17. Thank you for your attention
For references and Further
explanation Watch the full session
on You-tube
https://www.youtube.com/watch?v=J
kdDp40fskk&t=33s
