1. VIVIEN ALCOCK

5. MORAL VALUES Determination Discretion and consideration for others Loyalty Perseverance is the key to success Compassion and kindness QWERTYUIOP SETTING CHARACTERS THEMES Facing Challenges Handling Difficult Task with courage Lucy Beck’s house Belmont Secretarial College Ross & Bannister’s office Lesson Learnt Perseverance Helping others Lucy Beck Harry Darke Miss Broome Mr Ross Mrs Beck Uncle Bert

6. 5.RESOLUTION 4.FALLING ACTION 2. RISING ACTION A hidden hand causes havoc with Lucy’s typing efforts. QWERTYUIOPs would be the letters popping up every time Lucy types Lucy Beck begins her job at Ross and Bannister’s as a secretary after graduating from Belmont Secretarial College 1. EXPOSITION The spirit, the late Miss Broome, types out threatening words to Lucy. Lucy declares war and fights back with rapid typing and lots of correcting liquids 3.CLIMAX Lucy discovers Miss Broome’s background and uses a softer approach to console her Lucy manages to overcome her problem with the ghost of Miss Broome, completes her typing on time and error free, and reaches a new understanding with her Uncle Bert THE PLOT

7. THE CHARACTERS LUCY BECK MISS BROOME MR HARRY DARKE MR ROSS UNCLE BECK MRS BECK PICTURE PICTURE PICTURE PICTURE PICTURE PICTURE

8. Timid Courageous Young Shy Determined Brave Lacked of confidence Compassionate

11. HARRY DARKE Experienced Helpful Reassuring Mysterious Observant Loyal

14. MISS BROOME Hardworking Efficient Loyal Bad-tempered Persistent

16. LUCY’S MOTHER Patient - “…could not help wishing she would sometimes lose her temper.” (page 9) Compassionate - she asked Uncle Bert to leave but has asked him to come back because she feels sorry for him. UNCLE BERT An alcoholic- he’s not drinking up my pay packet (pages 9-10) Low self-esteem- “you don’t think much of me, do you? (page 26) Caring – “thought I’d have your supper ready…now you’re a working girl

17. MRS PRICE Sympathetic- she looked at Lucy Beck, and sighed …”Good luck my dear . (page 9) MR ROSS Lucy’s boss Concerned - “ Did you have trouble with the machine, Miss Beck?” he asked. (page 25)