A Comprehensive Business Study Addressing Issues Such as: What is Job Satisfaction? Why is Job Satisfaction so Important? How is Job Satisfaction Measured?

1. Raymond Hovland
Jimena Jimenez-Aguilar
John Tolson
Erik Johansen

2. What you need:
 Sheet of Paper
 Pen

3. QUESTION
 What does Job Satisfaction mean to
YOU?
 Take a minute to write this down on your
piece of paper.

4. What is Job Satisfaction and
why is it important?
 Job Satisfaction is a positive feeling
about one’s job resulting from an
evaluation of the jobs characteristics.
 “Job Satisfaction is an important
determinant of retention and turnover
and may also affect performance.
(Oxford University)”

5. How is it Job Satisfaction
measured?
 There are 2 popular approaches:
 1st: The single global rating, in which employees being
surveyed responds to a question, such as “All things
considered, how satisfied are you with your job?”
(Generally in a scale of 1 to 5)
 2nd: The summation of separate key elements in a job
such as the nature of the work, supervision, present
pay, promotion opportunities, and relationships with
co-workers.
 “The natural tendency would to assume that the
Summations of Job Facets would be a more accurate
measurement of overall satisfaction. However, research
shows that a Global Rating is more accurate. (Judge)”

6. Universal Job Satisfaction
Factors (according to Oxford
University)
 Rate of Pay
 Hours Worked
 Job Recognition
 Opportunity for use of abilities
 Freedom to choose own method of
working
 Amount of responsibility given
 Colleagues and fellow workers
 Overall Satisfaction

7. Question to the class
 Given what we have told you, what do
YOU think are the best ways to achieve
Job Satisfaction whether it’s you as a
manager or you as an employee?

8. 1990 Job Satisfaction
Survey

9.  “Overall Job Satisfaction improved from 1990-
1998, although the year 1998 was still far
below job satisfaction of 1987.”
 “Women tended to report higher levels of
job satisfaction than men in all 3 years.”
 “The rise in job satisfaction in 1990-1998
was in relation to “recognition for good
work; amount of variety in one’s job and
physical working conditions”
○ (Oxford University)
Our Research on Job
Satisfaction during the 1990’s

11. Our Research for Job
Satisfaction during the 2000’s
 Most important job factors:
 1st: Job Security
 2nd: Benefits
 3rd: Composition Pay
 Career Development was ranked most
important on 2004 and then in 2012.
 “Employee’s overall satisfaction with their jobs
is down five percentage points from its peak of
86% in 2009 and four percentage points
above its low in 2002 (77%).”(SHRM)

13.  Why do you think that overall job
satisfaction peaked in 2008 and 2009,
when the recession was starting?
 Why did it decrease in the following
years?

14. 2012 Job Satisfaction
Survey

17. Conclusion
 “According to this study, in 2012 81% of
U.S. employees reported overall
satisfaction with their current job, with 38%
of employees indicating they were “very
satisfied” and 43 % “somewhat
satisfied.”(SHRM )
 Job Satisfaction not only changes over
time due to different generations’ needs but
also to changes in the economy. An
individual’s job satisfaction preferences will
also change over time.

18. Hypothesis
 We think 2013 will be similar to 2012 .
 Top Job Satisfaction Factors will be:
 Job Security
 Opportunities to use skills and abilities
 Benefits
 Pay
 Relationship will supervisor