SlideShare une entreprise Scribd logo
1  sur  38
MAXIMIZING INSIGHT AND PROFIT:

USING IMMERSIVE FRAMEWORKS TO
BETTER SCOPE YOUR RESEARCH
April 26, 2012
Steve August, Founder and CEO
Our Mission: Understand People….
….To Answer Business Questions



Brand                      Messaging            Products




         Customer Needs,
         Wants, and                    Market
         Desires
Layers of Consumer Experience
We’d Love To Do This
The Challenge of Traditional Qual




                  Interesting things happen here
The Opportunity of Digital Qual




                   Interesting things happen here
Imperatives of an MR Business




            +
Insight                  Profit
The Challenge of Digital Qual

  It’s “always on”




                     Interesting things happen here
Maximizing Insight & Profit
      with Immersive Research




Activities              Frameworks
First Imperative



Insight
Immersive Research
Immersive Research
                 Activity-Based Research
Question-Based:                     Activity-Based:
 What’s in your                   Take me on a photo
    fridge?                        tour of your fridge.
   Butter
   Cheese
   Lettuce
   Mustar
   Milk
   Leftover Spaghetti
   Carrots
   Orange Juice
   Jam
Using Activities To Explore
 Consumer Experiences

                    Tours, Show Me’s,
                    Deprivations


                    Diaries, Journals

                    Projective exercises,
                    Image Metaphors,
                    Personification,
                    Storytelling
Immersive Research


                An online research
                framework that
                captures consumer
                behaviors,
                experiences and
                emotions in
                context.
2nd Imperative




                        Profit
– How efficiently we deliver value
– A question of scoping and project management
Digital Qual Scoping Challenge




         No Time boxes!
Activities, a basis for scoping

Activities x People = Scope

15 participants x 4 activities      60 responses

Moderation:
5 minutes per response mod.      300 min/5 hours

Analysis:
60 responses                        48 pages of data

Potential time to analyze           20 hours
Segments:             1         2        4


       4                Participants:      15       30       60
                        Responses:         60       120      240
   Activities
                     Est. moderation:     5 hrs    10 hrs   20 hrs

                     Data generated:      48 pgs   96 pgs   192 pgs

                     Potential analysis   20 hrs   40 hrs   60 hrs
Suggested duration   & report:
     3 days
Your Mileage May Vary!
Frameworks




Creating predictable scope
Suggested Project Frameworks


     4                      8                16
Activities            Activities          Activities
Suggested duration   Suggested duration   Suggested duration
    3 days                7 days              14 days
Brand
 Experience Study




        4  4
    Activities

Suggested duration
   3 days
Segments:            1         2        4


                        Participants:     15       30       60
  Brand
  Experience Study
                        Responses:        60       120      240

                     Est. moderation:    5 hrs    10 hrs   20 hrs



         4           Data generated:

                        Est. analysis:
                                         48 pgs

                                         20 hrs
                                                  96 pgs

                                                  40 hrs
                                                           192 pgs

                                                           60 hrs


   Activities
Suggested duration
     3 days
Productization: A Modular Approach
Example: Concept Testing
       4 Activities
       4
      Key for Success
Activity 1
         1
Turn Questions into Activity:
Explain to a Novice
Activity   2
           2
The Feedback Sequence
Activity   3
           3
Sell It!
Activity   4
           4
Finding Persuaders
Your Report: Table of Contents
           Concept in Context: Current Choice Set
            – Current perceptions of category/choices
            – Current choices and drivers
            – Cost parameters with current choices
           Concept Reaction
            –   Openness to concept
            –   Where it fits
            –   Key questions
            –   Potential objections
           Potential Marketing Language
            – Concept value in participants’ own words
            – Persuasive benefits and language
Activities & Frameworks Together
Get in Touch!

Revelation will work with you to develop
your own frameworks!




                 info@revelationglobal.com
                      +1 503.808.1492
COMING MAY 24TH!

REVELATION MASTER CLASS:
4 AWESOME ACTIVITIES FOR PRODUCT
RESEARCH


12 Eastern/9am Pacific

Contenu connexe

Similaire à Maximizing insight and profit 4 24 12

LMdiscoveryprocess
LMdiscoveryprocessLMdiscoveryprocess
LMdiscoveryprocess
sigfrids
 

Similaire à Maximizing insight and profit 4 24 12 (20)

Intro to Product Management
Intro to Product Management Intro to Product Management
Intro to Product Management
 
Gateway to Agile: Product Discovery - Lean UX and Design Sprints
Gateway to Agile: Product Discovery - Lean UX and Design SprintsGateway to Agile: Product Discovery - Lean UX and Design Sprints
Gateway to Agile: Product Discovery - Lean UX and Design Sprints
 
Getting Started with User Research
Getting Started with User ResearchGetting Started with User Research
Getting Started with User Research
 
3 Tips to Apply Product Discovery Today by Pearson Education PM
3 Tips to Apply Product Discovery Today by Pearson Education PM3 Tips to Apply Product Discovery Today by Pearson Education PM
3 Tips to Apply Product Discovery Today by Pearson Education PM
 
Navigating Qualitative Research: New & Different Ideas
Navigating Qualitative Research: New & Different IdeasNavigating Qualitative Research: New & Different Ideas
Navigating Qualitative Research: New & Different Ideas
 
Customer Research - Briefly Explained
Customer Research - Briefly ExplainedCustomer Research - Briefly Explained
Customer Research - Briefly Explained
 
Divergence Airways UPDATED
Divergence Airways UPDATEDDivergence Airways UPDATED
Divergence Airways UPDATED
 
LMdiscoveryprocess
LMdiscoveryprocessLMdiscoveryprocess
LMdiscoveryprocess
 
Understanding Goals and Requirements
Understanding Goals and RequirementsUnderstanding Goals and Requirements
Understanding Goals and Requirements
 
Cs1 m3 22.5.12
Cs1 m3 22.5.12Cs1 m3 22.5.12
Cs1 m3 22.5.12
 
Ria Sankar - How to Build Winning Products - Product School Bellevue - 83018
Ria Sankar - How to Build Winning Products - Product School Bellevue - 83018 Ria Sankar - How to Build Winning Products - Product School Bellevue - 83018
Ria Sankar - How to Build Winning Products - Product School Bellevue - 83018
 
Tirian creativity suite
 Tirian creativity suite  Tirian creativity suite
Tirian creativity suite
 
Effective Digital Diary Studies / UXPA Webinar May 2016
Effective Digital Diary Studies / UXPA Webinar May 2016Effective Digital Diary Studies / UXPA Webinar May 2016
Effective Digital Diary Studies / UXPA Webinar May 2016
 
Welcome to Innovation Territory - ProductCamp Vancouver 2013
Welcome to Innovation Territory - ProductCamp Vancouver 2013Welcome to Innovation Territory - ProductCamp Vancouver 2013
Welcome to Innovation Territory - ProductCamp Vancouver 2013
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Design Thinking & Lean Product Process
Design Thinking & Lean Product ProcessDesign Thinking & Lean Product Process
Design Thinking & Lean Product Process
 
Lean Innovation for Micro Enterprises Module 4 Design Thinking
Lean Innovation for Micro Enterprises Module 4  Design ThinkingLean Innovation for Micro Enterprises Module 4  Design Thinking
Lean Innovation for Micro Enterprises Module 4 Design Thinking
 
Plan, Adapt, Emerge: Unthinkable keynote to the Arts Marketing Association
Plan, Adapt, Emerge: Unthinkable keynote to the Arts Marketing AssociationPlan, Adapt, Emerge: Unthinkable keynote to the Arts Marketing Association
Plan, Adapt, Emerge: Unthinkable keynote to the Arts Marketing Association
 
Using Design Thinking to Develop Visitor-Centered Experiences
Using Design Thinking to Develop Visitor-Centered ExperiencesUsing Design Thinking to Develop Visitor-Centered Experiences
Using Design Thinking to Develop Visitor-Centered Experiences
 
Formulation of the research probleme Dr. SC sharma
Formulation of the research probleme Dr. SC sharmaFormulation of the research probleme Dr. SC sharma
Formulation of the research probleme Dr. SC sharma
 

Plus de Revelation Next

Revelation carboncalculator 2010
Revelation carboncalculator 2010Revelation carboncalculator 2010
Revelation carboncalculator 2010
Revelation Next
 

Plus de Revelation Next (17)

5 digital qualitative techniques that get to the heart of consumer brand rela...
5 digital qualitative techniques that get to the heart of consumer brand rela...5 digital qualitative techniques that get to the heart of consumer brand rela...
5 digital qualitative techniques that get to the heart of consumer brand rela...
 
5 ways digital qualitative gets to the heart of emotions
5 ways digital qualitative gets to the heart of emotions5 ways digital qualitative gets to the heart of emotions
5 ways digital qualitative gets to the heart of emotions
 
Diving Into Activity-Based Research webinar
Diving Into Activity-Based Research webinarDiving Into Activity-Based Research webinar
Diving Into Activity-Based Research webinar
 
5 ways mobile qualitative can help you understand new target markets
5 ways mobile qualitative can help you understand new target markets5 ways mobile qualitative can help you understand new target markets
5 ways mobile qualitative can help you understand new target markets
 
5 ways mobile and digital qual can help you understand big data
5 ways mobile and digital qual can help you understand big data5 ways mobile and digital qual can help you understand big data
5 ways mobile and digital qual can help you understand big data
 
5 reasons market research doesn't kill creative
5 reasons market research doesn't kill creative5 reasons market research doesn't kill creative
5 reasons market research doesn't kill creative
 
Revelation carboncalculator 2010
Revelation carboncalculator 2010Revelation carboncalculator 2010
Revelation carboncalculator 2010
 
Revelation carboncalculator 2010
Revelation carboncalculator 2010Revelation carboncalculator 2010
Revelation carboncalculator 2010
 
Revelation mobile
Revelation mobileRevelation mobile
Revelation mobile
 
Revelation mobile faq
Revelation mobile faqRevelation mobile faq
Revelation mobile faq
 
Great Research Thinking: Communities Of Interpretation
Great Research Thinking: Communities Of InterpretationGreat Research Thinking: Communities Of Interpretation
Great Research Thinking: Communities Of Interpretation
 
"From Insights to Action" by Andrew Vincent, a Revelation Great Research Thin...
"From Insights to Action" by Andrew Vincent, a Revelation Great Research Thin..."From Insights to Action" by Andrew Vincent, a Revelation Great Research Thin...
"From Insights to Action" by Andrew Vincent, a Revelation Great Research Thin...
 
Revelation Presents Ray Poynter and "The Case for NewMR"
Revelation Presents Ray Poynter and "The Case for NewMR"Revelation Presents Ray Poynter and "The Case for NewMR"
Revelation Presents Ray Poynter and "The Case for NewMR"
 
"The Case for NewMR" by Ray Poynter
"The Case for NewMR" by Ray Poynter"The Case for NewMR" by Ray Poynter
"The Case for NewMR" by Ray Poynter
 
Revelation Booklet
Revelation BookletRevelation Booklet
Revelation Booklet
 
Joseph Sassoons' "The role of helpers in advertising" for Revelation's Great...
Joseph Sassoons' "The role of helpers in advertising"  for Revelation's Great...Joseph Sassoons' "The role of helpers in advertising"  for Revelation's Great...
Joseph Sassoons' "The role of helpers in advertising" for Revelation's Great...
 
Selling Innovation in a Risk Averse Environment
Selling Innovation in a Risk Averse EnvironmentSelling Innovation in a Risk Averse Environment
Selling Innovation in a Risk Averse Environment
 

Maximizing insight and profit 4 24 12

Notes de l'éditeur

  1. Think about it. Wouldn’t we all love to be a fly on the wall, or a researcher in a highchair in this case, to be there when things actually happen. But obviousl, we don’t have the luxury of time and resources to make this happen.
  2. Think about it. Wouldn’t we all love to be a fly on the wall, or a researcher in a highchair in this case, to be there when things actually happen. But obviousl, we don’t have the luxury of time and resources to make this happen.
  3. That is, we aren’t there when the things we are most interested in happen. Moments of decision, of consumption, use, purchase - by and large they don’t happen at the time of the survey, during the focus group, sometimes not even during the in home visit. They happen during the part of people’s lives where we can ‘t be present.
  4. Revelation is a technology and research company creating focus groups for the social age. Our Revelation project online reseasrch system launched in late 2008 and addresses the shortcomings of focus groups – no travel, in the moment beahviors, web and mobile, no group think and a huge leap in the amount of time participants contribute to projects.
  5. Revelation is a technology and research company creating focus groups for the social age. Our Revelation project online reseasrch system launched in late 2008 and addresses the shortcomings of focus groups – no travel, in the moment beahviors, web and mobile, no group think and a huge leap in the amount of time participants contribute to projects.
  6. We are going to transform qualitative research and profit handsomely from it.
  7. Q