In October 2007, the University of Colorado Denver Health Sciences Library opened the doors of its new $35 million state-of-the art facility on the Anschutz Medical Campus. The design over 10 years in the planning provided staff, users and architects an opportunity to envision what information services could/should look like a decade down the road. Added to this vision was the challenge of providing reference service during and after the move to those who waited in the wings to relocate to the new location. Almost double the size of the old location, the Health Sciences Library building was designed as a gathering place, but how would staff patterns from the old site fit into this new design? In this workshop you will learn about the Library’s challenges, opportunities, and experiences to improve service and staffing patterns with a temporary satellite library, one-stop-shopping service desk, referral process, online chat service, email, in person contact, one-on-one search consultations, outreach models, wikis, blogs, and more.

1. Innovations in Perspective: Reinventing Information Services at the UC Denver Health Sciences Library August 5, 2008 Reference Renaissance: Current and Future Trends