OD individual presentation

1. Ten Principles as theTen Principles as the
Essence of ProcessEssence of Process
ConsultationConsultation
Richard FajardoRichard Fajardo
ORGD 6020ORGD 6020
24 November 200924 November 2009

2. ““Guidelines”: Excerpt from EdgarGuidelines”: Excerpt from Edgar
ScheinSchein
• ““These principles do not tell me what to do.These principles do not tell me what to do.
Rather, they are reminders of how to thinkRather, they are reminders of how to think
about the situation I am in. They offerabout the situation I am in. They offer
guidelines when the situation is a bit ambiguous.guidelines when the situation is a bit ambiguous.
Also they remind me of what it is I am trying toAlso they remind me of what it is I am trying to
do.” (245)do.” (245)

3. ““Relationship”Relationship”
Another excerpt from Edgar ScheinAnother excerpt from Edgar Schein

4. Ten PrinciplesTen Principles
• GuidelinesGuidelines
• RelationshipsRelationships

5. Ten PrinciplesTen Principles
1.1. Always try to be helpful.Always try to be helpful.
2.2. Always stay in touch with the current reality.Always stay in touch with the current reality.
3.3. Access your ignorance.Access your ignorance.
4.4. Everything you do is an intervention.Everything you do is an intervention.
5.5. It is the client who owns the problem and theIt is the client who owns the problem and the
solution.solution.

6. Ten PrinciplesTen Principles
6.6. Go with the flow.Go with the flow.
7.7. Timing is crucial.Timing is crucial.
8.8. Be constructively opportunistic withBe constructively opportunistic with
confrontive interventions.confrontive interventions.
9.9. Everything is a source of data; errors areEverything is a source of data; errors are
inevitable—learn from them.inevitable—learn from them.
10.10. When in doubt share the problem.When in doubt share the problem.

7. 1. Always try to be helpful.1. Always try to be helpful.
• ““Ask not what your country can do for you;Ask not what your country can do for you;
ask what you can do for your country.”ask what you can do for your country.”
––John F. KennedyJohn F. Kennedy

8. 2. Always stay in touch with the2. Always stay in touch with the
current reality.current reality.
• ““The ability to be in the present moment is aThe ability to be in the present moment is a
major component of mental wellness.”major component of mental wellness.”
––Abraham MaslowAbraham Maslow

9. 3. Access your ignorance.3. Access your ignorance.
• ““Nothing in all the world is more dangerousNothing in all the world is more dangerous
than sincere ignorance and conscientiousthan sincere ignorance and conscientious
stupidity.”stupidity.”
––Martin Luther King Jr.Martin Luther King Jr.

10. 4. Everything you do is an4. Everything you do is an
intervention.intervention.
• ““Don't be afraid to give your best to whatDon't be afraid to give your best to what
seemingly are small jobs. Every time youseemingly are small jobs. Every time you
conquer one it makes you that much stronger. Ifconquer one it makes you that much stronger. If
you do the little jobs well, the big ones tend toyou do the little jobs well, the big ones tend to
take care of themselves.”take care of themselves.”
––Dale CarnegieDale Carnegie

11. 5. It is the client who owns the5. It is the client who owns the
problem and the solution.problem and the solution.
• ““I'm selfish, impatient and a little insecure. II'm selfish, impatient and a little insecure. I
make mistakes, I am out of control and at timesmake mistakes, I am out of control and at times
hard to handle. But if you can't handle me at myhard to handle. But if you can't handle me at my
worst, then you sure as hell don't deserve me atworst, then you sure as hell don't deserve me at
my best.”my best.”
––Marilyn MonroeMarilyn Monroe

12. 6. Go with the flow.6. Go with the flow.
• ““Life is a series of natural and spontaneousLife is a series of natural and spontaneous
changes. Don’t resist them—that only createschanges. Don’t resist them—that only creates
sorrow. Let reality be reality. Let things flowsorrow. Let reality be reality. Let things flow
naturally forward in whatever way they like.”naturally forward in whatever way they like.”
––Lao-TzuLao-Tzu

13. 7. Timing is crucial.7. Timing is crucial.
• ““Time makes more converts than reason.”Time makes more converts than reason.”
––Thomas PaineThomas Paine

14. 8. Be constructively opportunistic8. Be constructively opportunistic
with confrontive interventions.with confrontive interventions.
• ““One dance, one look, one kiss, that's all weOne dance, one look, one kiss, that's all we
get, Albert. Just... one shot, to make theget, Albert. Just... one shot, to make the
difference between happily ever after, and oh?difference between happily ever after, and oh?
he's just some guy I went to some thing withhe's just some guy I went to some thing with
once.”once.”
––HitchHitch

15. 9. Everything is a source of data;9. Everything is a source of data;
errors are inevitable—learn fromerrors are inevitable—learn from
them.them.
• ““The probability that we may fail in theThe probability that we may fail in the
struggle ought not to deter us from thestruggle ought not to deter us from the
support of a cause we believe to be just.”support of a cause we believe to be just.”
––Abraham LincolnAbraham Lincoln

16. 10. When in doubt share the problem.10. When in doubt share the problem.
• ““You know children are growing up when theyYou know children are growing up when they
start asking questions that have answers.”start asking questions that have answers.”
––John J. PlompJohn J. Plomp

17. RecapRecap
• TheThe Ten PrinciplesTen Principles areare GuidelineGuideliness to help outto help out
with Process Consultationwith Process Consultation RelationshipsRelationships..

18. Recap: Ten PrinciplesRecap: Ten Principles
1.1. Always try to be helpful.Always try to be helpful.
2.2. Always stay in touch with the current reality.Always stay in touch with the current reality.
3.3. Access your ignorance.Access your ignorance.
4.4. Everything you do is an intervention.Everything you do is an intervention.
5.5. It is the client who owns the problem and the solution.It is the client who owns the problem and the solution.
6.6. Go with the flow.Go with the flow.
7.7. Timing is crucial.Timing is crucial.
8.8. Be constructively opportunistic with confrontive interventions.Be constructively opportunistic with confrontive interventions.
9.9. Everything is a source of data; errors are inevitable—learnEverything is a source of data; errors are inevitable—learn
from them.from them.
10.10. When in doubt share the problem.When in doubt share the problem.

19. Recap: Values Behind the PrinciplesRecap: Values Behind the Principles
1.1. SelflessnessSelflessness
2.2. PresencePresence
3.3. AwarenessAwareness
4.4. ReadinessReadiness
5.5. EmpathyEmpathy
6.6. SpontaneitySpontaneity
7.7. TimingTiming
8.8. OpportunityOpportunity
9.9. PerseverancePerseverance
10.10. HumilityHumility

20. RecapRecap
• Overall, as a consultant you are called to be anOverall, as a consultant you are called to be an
active listeneractive listener and anand an active learneractive learner..
• By carrying out theBy carrying out the Ten PrinciplesTen Principles, you can, you can
buildbuild trusttrust in your consultingin your consulting relationshipsrelationships..
• Always go about your work andAlways go about your work and
communications withcommunications with respectrespect..

21. AdviceAdvice
• ““You can learn something from anybody.”You can learn something from anybody.”
––Multiple SourcesMultiple Sources

24. Thank you!Thank you!
Any questions?Any questions?
Ten Principles as the Essence of Process ConsultationTen Principles as the Essence of Process Consultation
Richard FajardoRichard Fajardo
ORGD 6020ORGD 6020
24 November 200924 November 2009