1. OUR GUARANTEE
We are so confident in our abilities, we offer a 100% client satisfaction guarantee with our services. If anything about your job is
incorrect, we will correct it for you at no additional charge, no questions asked.
RESPONSIVENESS
Landmark™ is one of the country’s fastest growing document management providers. From our national headquarters in Chicago,
Illinois we oversee our network of satellite offices. We have the capacity to handle high volume reproduction and imaging projects
anywhere in the U.S. and in many foreign jurisdictions. If you have an out-of-state project, call us. Do not waste time searching for a
local provider. Use our network of providers. Wherever you are, we can do whatever it takes to get your documents ready for
tomorrow’s trial or next week’s document production.
SPEED
We understand that in litigation, time is of the essence. You need your documents yesterday, if not sooner. Because we understand
your requirements, we have the capacity to handle whatever you throw at us as quickly as possible. We provide overnight, same
day, and other rush services based on your needs.
QUALITY
Documents are the core of our business; we know that the finest of care must be provided to all client documents to ensure our
success. Your documents are just as important to us as they are to you. That’s why we maintain a rigorous quality control process
from the moment we take control of your documents until we send them on their way. We quality check, double-check, and recheck
every job. In fact, our sophisticated quality control measures are overseen by our senior quality assurance staff. This ensures that all
applicable practices are continuously being applied to your documents.
SERVICE
At Landmark™, service is the cornerstone of our business. Our devotion to service begins the moment you hand a job over to us.
Your account will be assigned to a dedicated service representative. They will stay in close touch with you throughout the duration of
your job to ensure that it meets your satisfaction. Your representative is available by phone, or to meet in-person to address any
questions or concerns. We also invite you to meet with our production staff at any time if you wish to review any aspect of your job.
E-DISCOVERY SERVICES
To meet the growing demands of electronic discovery, Landmark™ is partnered with Reveal™, an end-to-end electronic discovery
services provider. Reveal™ services encompass the entire process, including data collection, back-up tape management, data
reduction and filtering, processing, review and hosting, and document production. Reveal™ provides our clients with experienced
project management and consulting throughout a project. Through our professional excellence, it is our goal to become your
preferred electronic discovery services provider.