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Rosemary E. Frank
41 Winslow Rd.
Brookline, MA 02446
617-780-9625
Summary
IT professional with over thirty years of progressive experience in business analysis.
Extensive experience in state government accounts and health insurance business.
Strong interpersonal and communications skills, with an emphasis on initiating and
fostering excellent client and team relationships in multiple platform environments.
Technical Expertise
Expertise Years of Expertise
1. MS Office Suite
2. System Life Cycle Methodology
3. Use Case Methodology
20
20
5
Project Experience
Company City, State, Country July 2007 – Present
HP Secretary of the Commonwealth, Boston, MA
Role Business Analyst III
Responsibilities Gather and document business requirements for the following
divisions of the account: Securities, Corporations, Public Records
and Archives
Create functional specifications for account developers
Make recommendations to improve business workflows
Perform system testing
Create user acceptance test plans
Facilitate and direct user acceptance testing
Manage application deployments
Create and deliver PowerPoint presentations
2. Frank, Rosemary
2
Company City, State, Country March 2004 – June 2007
EDS Registry of Motor Vehicles, Boston, MA
Role Advanced Business Analyst
Responsibilities Subject matter expert for Suspensions subsystem
Chief liaison with Driver Control Unit
Mentor to junior business analysts
Interfaced with outside vendors such as AAMVA,FMCSA, and NSC
Company City, State, Country
March 2002 – Feb
2004
EDS Blue Cross of MA, Boston, MA
Role Boston Team Leader
Responsibilities Managed 40 business analysts and developers
Prepared staffing plans
Managed three tactical work plans
Managed relationships with client
Company City, State, Country Jan 2000 – Feb 2002
EDS Secretary of the Commonwealth, Boston, MA
Role Account Specialist
Responsibilities Managed Boston team
Led the development and implementation of the UCC and
Corporations systems
Led the Plano team in performing maintenance on the Voter
Registration system
Prepared monthly billing statements for client
3. Frank, Rosemary
3
Company City, State, Country Oct 1992 – Dec 1999
EDS Registry of Motor Vehicles, Boston, MA
Role Advanced Business Analyst
Responsibilities Subject matter expert for Suspensions subsystem
Chief liaison with Driver Control Unit
Created business requirements documentation for suspensions
system enhancements
Conducted all system testing for suspensions system enhancements
Education
Bachelor of Arts, English, Boston College, Boston, MA, USA
