It is defined as “ An interrelated set of abilities that allow an individual to recognize use and regulate emotion in an efficient and productive manner, thereby allowing effective dealing with the environment”
4. Studies* show:
For all levels of jobs, EI
competencies are twice as
effective as IQ in
determining an individual’s
success rate.
The higher the level of a
position in an organization,
the more EI seems to matter.
Executive Leaders show an
85% correlation between EI
competency and success.
6. Self-Awareness
Knowing one’s internal states, preferences,
resources and intuitions
Emotional Self-Awareness
Accurate Self-Assessment
Realistic Self-Confidence
7. Knowing one’s internal states, preferences,
resources and intuitions
Emotional Self-Awareness –
Recognize your own inner signals,
note how decisions and values match
Accurate Self-Assessment – Know
your real limits and strengths, be
graceful in learning, know when to ask
for help
Realistic Self-Confidence – Be
willing and able to play to your
strengths, admit you have them!
9. Emotional Self-Control – Manage your own disturbing
emotions, stay calm and clear-headed
Transparency – Live your values, admit mistakes, never turn
a blind eye
Optimism – Roll with the punches, expect the best of
everyone.
Adaptability – Flexible, nimble, fluid, comfortable with
ambiguity
Innovation – Seize opportunities, or create them
Achievement – Continually learning – and teaching– ways to
do things better
Managing one’s internal states, impulses and resources
10. Social Awareness
Awareness of other’s feelings, needs,
concerns and the currents, networks and
politics of the organization
Empathy
Organizational
Awareness
Service
Orientation
11. Awareness of other’s feelings, needs,
concerns and the currents, networks and
politics of the organization
Empathy – Listen, attune, grasp other’s
perspectives
Organizational Awareness – “PP”olitically
and “pp”olitically astute, know the values
and unspoken rules
Service Orientation – be available to
your staff, serve to receive excellent
service
12. Relationship Management
Inspirational
Influence
Developing Others
Change Catalyst
Conflict
Management
Building Bonds
Teamwork &
Collaboration
Awareness of one’s
effect on others, ability
to work effectively and
efficiently with others
13. Awareness of one’s effect on others, ability to
work effectively and efficiently with others
Inspirational – Embody what you ask of others
Influence – Be persuasive and engaging
Developing Others – Cultivate people’s abilities
Change Catalyst – Recognize the need for
change, challenge the status quo
Conflict Management – acknowledge and
redirect
Building Bonds – Cultivate the web of
relationships
Teamwork & Collaboration – Be a model of
respect, helpfulness and cooperation
14. Your goals… or
what do you really want
Jot down three areas
where you’d like to be
more effective (work
and / or personal life)
Prepare to discuss
some of these goals
with the group
Provide your insights
to participants
15. Self Assessment Opportunity
Self assessment available at:
http://www.utne.com/azEQ.tmpl
Slideshow available at:
http://www.psers.state.pa.us/ei.ppt
16. EQ SElf-ASSESSmEnt ChECkliSt
Rate each question below on a scale of 1-5, according to how true it is of you.
1 2 3 4 5
virtually never virtually always
____ 1) I am aware of the physical reactions (twinges, aches, sudden changes)
that signal a gut reaction.”
____ 2) I readily admit mistakes and apologize.
____ 3) I let go of problems, anger, or hurts from the past and I can move
beyond these.
____ 4) I generally have an accurate idea of how another person perceives me during
a particular interaction.
____ 5) I have several important things in my life that I am enthusiastic about
and I let it show.
____ 6) I can easily meet and initiate conversation with new people when I have to.
____ 7) I take a break or use another active method of increasing energy when
I sense that my energy level is getting low.
17. Assessment Discussion
Is self-assessment a
valuable tool?
How are comparisons of
group scores useful?
Is it worth the time to
develop “soft” skill sets?
What resources are out
there for us?
Discuss these questions in groups:
18. How can wewe use
Emotional Intelligence Concepts
in a Leadership Context???
EIEI is our ability to acquire
and apply knowledge
from our emotions and
the emotions of others in
order to solve problems,
and live a more
successful, fulfilling life.
19. Issues affecting HR professionals
Brainstorm issues
How can we
incorporate EI
“tactics” to help us do
our jobs effectively?
How can we use EI
competencies to
“shield” us from the
traumatic energy that
comes our way?
20. EI Competencies
Self-Awareness
Self-Management
Social Awareness
Relationship
Management
(from Primal LeadershipPrimal Leadership Goleman, Boyatzis and McKee 2002)
EI
21. A chance to question our answers
What issues do you see arising
in attempting to institute an EI
competency in your agency?
What value do you see in
developing EI competencies for
yourself and those staff who
work with you?
What are your questions /
concerns / comments about this
presentation?
EI !EI !