2. “Government is set up to cause the routine to occur in a non-
extraordinary way. If you do the same thing every day and you don’t do
it negligently or stupidly, no one will notice in an adverse way.
Change, on the other hand, involves risk to the public servant.
Somewhere among the citizens, the unions, one’s fellow employees,
middle managers or other constituents, there’s a chance that innovation
will raise ire.
All those things are aligned to suffocate innovation in a bureaucracy.”
- Stephen Goldsmith, Director of the Innovations in American
Government Program at Harvard’s Kennedy School of Government
Adam Stone, Creating an Innovative Government Environment, May 2, 2013
http://www.govtech.com/e-government/Creating-an-Innovative-Government-
Environment.html
3. The iZone is 250 schools dedicated to personalizing
learning.
We rethink structures, create new models, and promote
innovation across the system.
8. What you can buy is only as
good as what people will sell
you.*
* and what the rules
.
9.
10. Listen to the people with
the problem.
Ethnographic research.
User–centered design.
Create a provocation.
Not a specification.
Engage solvers, engagingly.
They have choices.
Let the stakeholders judge.
They have to use it.
Recruit educator–collaborators.
Give them skin in the game.
Iterate out loud.
Celebrate your failures.
Share what you learn.
All of it, with everyone.
Rinse and repeat.
With new learning, new stakeholders and
new collaborators.
