Is Learning Part of Your 2018 HR Strategy?
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Did you know that many organizations struggle with outdated platforms and processes when it comes to their learning technology? In fact, according to Brandon Hall Group’s 2016 Learning Technology Study, 44% of companies are actively looking to replace their existing learning management system (LMS). Organizations are looking for modern, flexible systems that can adapt to the evolving needs of the business and its learners. Join David Wentworth, Principal Learning Analyst with Brandon Hall Group and Caitlin Bigsby, Senior Product Marketing Manager at Saba, as they discuss the evolving learning technology landscape and strategies for finding the right LMS for your organization.
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Is Learning Part of Your 2018 HR Strategy?
- 1. Is Learning Part of your 2018 HR Strategy? Sponsored by: David Wentworth Principal Learning Analyst, Brandon Hall Group Caitlin Bigsby Senior Product Marketing Manager, Saba
- 3. HCM Research and Advisory Firm © Brandon Hall Group 2017 FOUNDED IN 1993 Community of 300,000+ 10,000 Global Clients Leading Independent HCM Research & Analyst Firm Publishing 2+ Pieces of Research Each Day Sample of Our Clients 3
- 4. How We Help You © Brandon Hall Group 2017 MEMBERSHIP STRATEGIC CONSULTING EXCELLENCE AWARDS PROFESSIONAL DEVELOPMENT Learning & Development Talent Management Leadership Development Talent Acquisition Workforce Management 4
- 5. 56% 44% Is your organization currently considering replacing your LMS within the next 18 – 24 months? BHG Learning Technology Study, 2016 (n=311) Replacing the LMS NO YES © Brandon Hall Group 2017 5
- 6. 34.2% 52.6% 55.3% 65.8% 65.8% 65.8% 73.7% 86.8% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Move to the cloud Ability to have better analytics regarding system use Ability to have consistent content in one place for employees Enhanced reporting Integration of multiple systems Need to have mobile capabilities for your workforce Need for an improved administrative experience Need for an improved user experience Top 3 Reasons for Upgrading or Switching LMS's BHG Learning Technology Study, 2016 (n=311) © Brandon Hall Group 2017 6
- 7. Improving the Experience 24% 33% 37% 41% 41% 55% 56% 57% 66% 78% Exploring games/gamification Incorporating social tools Increasing learner-contributed content Incorporating mobile delivery Leveraging simulations Redesigning the classroom experience Creating smaller content objects Revising existing content for new modalities Increasing the amount of informal learning Increasing the amount of experiential (on-the-job) learning © Brandon Hall Group 2017 BHG Learning Technology Study, 2016 (n=311) 7
- 8. Learning needs are shifting Top Five L&D Priorities 38.4% 39.1% 42.1% 47.2% 48.0% Exploring new/different learning modalities Improving our measurement of learning Creating stronger link between learning and individual/organizational… Developing/revising the learning strategy Exploring new/different learning technologies Top Five Tech Priorities 34.7% 37.3% 42.8% 43.6% 50.0% Virtual classrooms Content management Mobile delivery Social/collaborative tools Data analytics © Brandon Hall Group 2017 BHG Learning Technology Study, 2017 (n=311) 8
- 9. MIXING IT UP © Brandon Hall Group 2017 9
- 10. Learning cannot just be formal 49.8% 49.8% 35.6% 26.6% 24.6% 50.5% Formal: Primarily instructor led, course-based learning events, as well as published materials and academic instituions Informal: Learning that takes place typically in an unscheduled, ad hoc form, typically through peer to peer collaboration and social networking Experiential: On-the-job training, learning by doing, trial and error and observation. Important Critical to the business © Brandon Hall Group 2017 BHG Learning Strategy Study, 2016 (n=433) 10
- 11. Learning cannot just be formal 19.0% 59.2% 48.8% 3.5% 13.5% 17.0% Formal: Primarily instructor led, course-based learning events, as well as published materials and academic instituions Informal: Learning that takes place typically in an unscheduled, ad hoc form, typically through peer to peer collaboration and social networking Experiential: On-the-job training, learning by doing, trial and error and observation. Increase focus Significantly increase focus © Brandon Hall Group 2017 BHG Learning Strategy Study, 2016 (n=433) 11
- 12. Collaboration can help you to: • Broaden reach • Encourage participation • Connect through shared experiences Supporting Informal in an LMS Easy ways to get started with collaboration include: • Frequently Requested Resources • Discussions with Experts • FAQs on a WIKI • BYOL with a bookmarklet • Impressions and Impression Awards • Promoting Innovation with Ideas © Brandon Hall Group 2017 12
- 13. LET’S GET PERSONAL © Brandon Hall Group 2017 13
- 14. Learner Experience Personalized Learning The process of providing learning experiences based on the employee’s professional and personal needs/interests, and being able to access that learning in a venue and time frame that is best for the employee. © Brandon Hall Group 2017 14
- 15. Learner Experience 91.9% © Brandon Hall Group 2017 6.1% 48.2% 36.0% 9.8% All the time Most of the time Sometimes Not at all Personalized learning supports employee needs in continuously developing knowledge, skills, and abilities To what extent do you use personalized learning in your learning strategy? BHG Personalized Learning Study, 2016 (n=166) 15
- 16. The process of providing learning experiences based on the employee’s professional and personal needs/interests, and being able to access that learning in a venue and time frame that is best for the employee. 62% of High Performers use personalized learning as part of their learning strategy 35% of Low Performers use personalized learning as part of their learning strategy Source: Brandon Hall Group, Personalized Learning 2016 PERSONALIZED LEARNING Learner Experience 16© Brandon Hall Group 2017
- 17. Critical Elements for Personalized Learning Coaching and Mentoring 78.1% Mobile learning 71.6% Social learning 69.0% ELearning modules on LMS or other learning technology 65.8% Video learning 61.3% Instructor led based in-person classroom training 55.5% Instructor led based virtual classroom training 54.8% Simulation 52.9% Stretch assignments 49.0% Assessments 45.8% BHG Personalized Learning Study, 2016 (n=166) © Brandon Hall Group 2017 17
- 18. Source: Brandon Hall Group, Personalized Learning 2016 PERSONALIZED LEARNING Learner Experience 93% 91% 88% 81% Personalized learning supports an employee in reaching professional goals more efficiently Agree/ Strongly Agree Personalized learning supports employee needs in continuously developing knowledge, skills, and abilities Personalized learning has helped to improve our organization's strategies, mission, or vision Personalized learning aligns with the 70:20:10 framework 18© Brandon Hall Group 2017
- 19. 70/20/10 19.4% 40.0% 34.4% 6.3% Do not align Somewhat align Align Strongly align © Brandon Hall Group 2017 To what extent does your organization align personalized learning with the 70:20:10 framework? BHG Personalized Learning Study, 2016 (n=166) 19
- 20. Business Challenges • Global Standardization • 24/7 Access to Information • Prove Business Impact Technology Solution • Video content & Collaboration • Mobile Platform • Analytics Business Outcome • Increased participation • Data-driven decisions • Increased standardization of the brand © Brandon Hall Group 2017 20
- 21. Business Challenges •475,000 employees, partners, and customers •Multiple systems •12 million pages of content Technology Solution •QR code support •Mobile platform •Simple search •Single LMS for multiple user populations Business Outcome •Better customer service and self-service •Easy access for offsite employees and partners •Immediate access to content © Brandon Hall Group 2017 21
- 22. Business Challenges •Ensuring consistent messaging across the nation •Connecting 11,000 team members •Improving employee satisfaction Technology Solution •Central platform branded to reflect Guitar Centre’s distinct vibe •Always-on access to bite-sized learning •Social hub for peer-to-peer learning Business Outcome •Better customer service through easier access to expertise •Engaging platform to engage younger workers •Learning that keeps pace with change and reflects the consumers © Brandon Hall Group 2017 22
- 23. IT’S ABOUT RESULTS © Brandon Hall Group 2017 23
- 24. Top Outcomes Used © Brandon Hall Group 2017 7.2% 11.2% 8.1% 11.2% 10.5% 10.5% 11.4% 15.3% 8.8% 30.7% 38.0% 16.2% 22.1% 25.5% 27.6% 27.6% 27.9% 35.2% 39.1% 42.0% 56.5% 58.6% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% Revenue per employee Profitability Leadership promotion rates Revenue growth Rate of knowledge transfer Ability to respond to market Voluntary turnover/retention Business process improvement Team effectiveness Employee engagement Individual performance Regularly or Consistently HiPOs LoPOs BHG, Learning Measurement, 2016 24
- 25. The Blending Effect 4.9% 29.4% 46.1% 19.6% Not at all Small extent Moderate extent Great extent Improved Link to Individual Performance 9.1% 37.4% 37.4% 16.2% Not at all Small extent Moderate extent Great extent Improved Link to Organizational Performance 95% 91% BHG 70/20/10 Study, 2016 (n=243) © Brandon Hall Group 2017 25
- 26. SUCCESSFUL LEARNING • is continuous and evolving • happens increasingly in realtime • is about connecting people, teams, and resources • happens everywhere and must be integrated into the flow of work • is directly linked with engagement and performance • must always be measured in successful business outcomes • To properly enable and support continuous learning you need a complete learning ecosystem © Brandon Hall Group 2017 26
- 27. THE SABA ECOSYSTEM © Brandon Hall Group 2017 27
- 28. THE ECOSYSTEM ADVANTAGE TAKE A COURSE READ AN ARTICLE APPLY SKILL SHARE WITH TEAM DISCUSS WITH PEERS LEARNER © Brandon Hall Group 2017 28
- 29. TRACKING THE NEW EXPERIENCE © Brandon Hall Group 2017 29
- 30. More to Measure © Brandon Hall Group 2017 Class Website Completed Viewed Answered Shared Graded Video Game Simulation Classroom LMS Reports Analytics Badges Dashboards LRS 30
- 31. GETTING READY © Brandon Hall Group 2017 31
- 32. 98% Excited, 2% Scared 98% Scared, 2% Excited © Brandon Hall Group 2017 32
- 33. Are You Ready? • From administrator to curator • Learning without boundaries • Encourage sharing © Brandon Hall Group 2017 33
- 34. Not Ready Yet? That’s OK. But make sure that your LMS is ready to grow when you are. LMS’s ability to meet our future needs: 2.57 On a 5-point satisfaction scale © Brandon Hall Group 2017 34
- 35. Making the Change • Build a Business Case • Identify The Critical Requirements of a New System • Engage in a Diligent Selection Process • Ask the Right Questions of Your Vendor • Consider Implementation and Change Management Into Your Decision © Brandon Hall Group 2017 35
- 36. Summary and Wrap Up • Build a business case for change. This is not about new technologies or fads, it is about business results. • Identify the most critical new requirements needed in your new platform, but also identify the items you are not willing to lose. • Ensure your selection process is as diligent this time around as it was the first time around – think future. • Ask all the right questions of your vendor. • Scripted demos. • Factor in change management and marketing requirements. • Communicate your plans clearly and often. © Brandon Hall Group 2017 36
- 37. Thank you for joining us today! If you have any additional questions, please email us at success@brandonhall.com.
Notes de l'éditeur
- Wordless video content reused across countries Mobile means access to content anywhere, including on commute or in the moment Where only 88 people had to take a course, 1500 self-enrolled. Realized that they only needed to support 12 languages, not 23 (by reporting on user profile behavior.)
- See how Dell simplified its “Educate Dell” learning strategy, content and access with Saba Cloud for 475,000 employees, partners and customers to more easily search and use information, when they need it. Business Challenge Dell had 12 million pages of learning content across multiple systems. Its learning leadership chose Saba Cloud to consolidate “bite-sized” content that is easily searchable and available 24/7/365 on any device. Today product learning at Dell is a simple as scanning a QR code on a Dell product to get linked to troubleshooting video tips on Saba. Scan, learn, do. Business Benefits Better customer service and self service Faster time to value Powerful time savings to get the critical information at the time of need Platform to present information in formats that resonate with users of all ages and background Mobile access to empower offsite partners and support staff
- The solution: • Helps everyone understand the company’s business plan and their role in its success • Keeps people aligned with Guitar Center’s strategy and goals, and enables them to uncover learning content, ideas, and experts to be able to contribute to them • Identifies the true retail “rock stars” and recognizes them in creative ways that increase retention and foster development • Allows for continuous coaching and feedback that keeps its workforce in perfect harmony • Provides for a mix of formal and informal learning and collaboration and makes every Guitar Center employee part of the dynamic learning process
- We built collaboration into our solution before these upstarts even appeared on the scene Recognition Curate and share Combine resources Rate and share learning Mobile App Connect users to learning – TIM, audience types, prescriptive rules, mobile Engage employees in learning Drive engagement Measure effectiveness
- When all development activity happens in a single place the benefits are exponential. For the learner, the opportunity to build on what they learn is huge