9. “In the ’50s and ’60s, copy testing was mainly about recall – and then in the ’70s and ’80s, they were talking about persuasion, and in the ’90s it was about liking – getting the consumer to like the advertisement. Now it’s got to be about engagement.” - Mike Hess
10. NOW THEN AWARENESS EXPERIENCE PERSUATION RECALL LIKING INTERRUPTING DIRECTING BIG PROMISES REACTING ENGAGEMENT CONNECTION INTERACTION COMMUNICATION STORYTELLING INDIVIDUALIZATION PERSONALIZATION RELATIONSHIP CONTEXT ENTERTAINMENT PLAYABLITY USEFULNESS INTEGRATION REWARDS DIALOGUE
11. CONTINOUS CONVERSATIONS COMMUNICATION CONTEXT INDIVIDUALISATION DIALOGUE USEFULNESS STORYTELLING YOU INTERACTION PERSONALIZATION COMMUNICATION PLAYABLITY ENGAGEMENT RELATIONSHIP INDIVIDUALIZATION ENTERTAINMENT CONNECTION USEFULNESS REWARDS INTEGRATION
28. in 2006 AOL announced 20,000,000 search queries from 650,000 users anonymized by turning usernames into unique ID’S. NY Times was able to identify the user 4417749
29. Thelma Arnold, who was interested in numb fingers, 60-ish single men and dogs that urinate on everything