Leadership
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Leadership
- 1. ©2013 LHST sarl The Digital Consumer Introduction ©2016 L. SCHLENKER Leadership November 09 2016 http://DSign4Change.com
- 2. ©2013 LHST sarl Introduction ©2016 L. SCHLENKER Agenda Introduction “Future” visions Leadership at the Crossroads Looking beyond the horizon Conclusions
- 3. ©2013 LHST sarl Peter Drucker On Leadership “The only definition of a leader is someone who has followers.” • Agility - “What needs to be done?” • Communication – “What do you need to know from me” • Consistency - “This is what I am focusing on.” • Direction - “What do I hope to achieve?” • Empathy - “Organize around clients” • Honesty - “Of those things that would make a difference, which are right for me? • Values – “Don’t take on things you don’t believe in” Introduction ©2016 L. SCHLENKER
- 4. ©2013 LHST sarl • The Palace of Dreams stands at the heart of the empire. • Inside, workers assiduously sift, sort, classify, and ultimately interpret the dreams of the empire's citizens. • Mark-Alem’s dread of overlooking a crucial dream might avert political disaster. • The ultimate form of power – controlling how we dream… I. KARDARE, 1981 Introduction
- 5. ©2013 LHST sarl Telecommunications Textiles Medicine Leisure Automobile Household appliances… Separation, alignment, cohesion Introduction
- 6. ©2013 LHST sarl • New rules of engagement and competition • The nature of work and productivity • New modes of participation in decision-making • The co-creation of value • A broader range of evaluation metrics Le miroir digital ou la nouvelle condition humaine (2014) Introduction ©2016 L. SCHLENKER
- 7. ©2013 LHST sarl Lee SCHLENKER Results Actions Knowledge Context Data Process Interprets Decisions Measures Obtain Define Require Drive The ladder of initiatives™ Scénarios
- 8. ©2013 LHST sarl • Democratieouverte.org • Puzzled by Policy • Open Ministry • Citizinvestor.com Can Blogs reinvigorate democracy? Scénarios ©2016 L. SCHLENKER
- 9. ©2013 LHST sarl • Change.org increases the petitioners' chances of enacting change • Founded in 2007, the website gains over two million users a month • 167 million petitioners, 19 734 « victories » in 196 countries • Call for justice for Florida teen Trayvon Martin, Delhi Smog Initiative • Increasing sophisticated e-mail and social media campains Can micro-activism be the key to real change ? Scénarios
- 10. ©2013 LHST sarl • Traditional political parties are seen as largely unresponsive to social problems • Sweden, UK, Belgium, US, Iceland Themes include civil rights, direct democracy, freedom of information • None in France, but LaPrimaire.org takes the idea one step further Scénarios ©2016 L. SCHLENKER
- 11. ©2013 LHST sarl • Moisés Naím - The End of Power: …Why Being in Charge Isn't What It Used to Be, • « Power is decaying » • « More, Mobility, and Mentality » - • Globalization, economic growth, democracy, and digital technologies • The resulting political and economic environment favors micro-powers, and instability Crossroads ©2016 L. SCHLENKER
- 12. ©2013 LHST sarl • Information refers to date in context that conveys meaning to an individual. Or does the individual’s perspective of the data imply meaning • What is the value of WikiLeaks, WhatsApp, Facebook • Read Julian Assange’s The Conversation Crossroads ©2016 L. SCHLENKER
- 13. ©2013 LHST sarl • Funnel analysis – what are the sources of engagement and disengagement ? • Monitor conversations rates through social media interaction • Reduce number of steps to facilitate engagement. • Check for leaks: people might not be dropping out but using other routes. • We can also measure context, stickiness, social graphs…. Cian O' Sullivan Crossroads ©2016 L. SCHLENKER
- 14. ©2013 LHST sarl • Reinforced learning and predictive analytics • “ Algorithms tailor search to our interests far better than any one human ever could” • Merge Sort, Fourrier Transform, RSA algorithm, PageRank (eigenvalues)… • The UK’s the Alan Turing Institute “Informally, an algorithm is any well-defined computational procedure that takes some value, or set of values, as input and produces some value, or set of values, as output.” Introduction to Algorithms 3rd edition. Crossroads ©2016 L. SCHLENKER
- 15. ©2013 LHST sarl Product Value • Delivery • Use Brand Value • Reputation • Promise Relationship Value • Experience • Conversation Challenges ©2016 L. SCHLENKER
- 16. ©2013 LHST sarl Blind trust "Seeing is believing" Trustworthiness Personal or product based reputation Contextual trust What works in a special context Referred trust Relying on the opinions of those we admireVanessa Hall The Truth About Trust in Business Challenges
- 17. ©2013 LHST sarl • Knowledge is not only history: it is a dynamic/changeable process • KM is facilitated by technology, but it is primarily about people, working together and about communication • We need to connect, to put in context, to globalize our information and our knowledge, thus to look for a complex knowledge. • Knowledge management originates from a strategy that is informative, instructional, and cognitive. ©2006 LHST sarl Patti Anklam The Social-Network Toolkit Challenges
- 19. ©2013 LHST sarl ©2016 L. SCHLENKER Frame Cloud Figure (s) Oracle Leon Battista Alberti the Frame, the Figures, the Horizon and the Oracle Challenges
- 20. ©2013 LHST sarl • Facts vs fiction • Association - associatie yourself with highly regarded people • Authority - show authority and dominance • Framing tactics - « Americans vs the World, Crooked Hillary, Darth Trump» • Social Proof - follow the herd “Master Persuaders use simplicity, repetition, emotions, … visual communication, and other … to program other people and themselves” Dangers How Persuaders See the World
- 21. ©2013 LHST sarl • James Clapper - Foreign hackers have leaders in their sights • The Name Game • Trolling on Social Media • Take Over Search The Dark Arts Dangers ©2016 L. SCHLENKER
- 22. ©2013 LHST sarl Storytelling Stories of Self, Us and Now Self Us Now Dangers ©2016 L. SCHLENKER
- 23. ©2013 LHST sarl • Your search history • Your search trends • Your contacts • Your location • Your interests and demographics www.google.com/dashboard ©2016 L. SCHLENKER Dangers
- 24. ©2013 LHST sarl « Leadership has no foundation other than the liberty of information » In your third blog post, please develop your thoughts on the following themes • E-leadership • E-citizenship • Values in a digital world Conclusion ©2016 L. SCHLENKER