Feedback campaigns are vital to business continuity. It is great way to understand customer behaviour and capitalise on latest trends. This presentation will take you through some easy tips for an effective feedback campaign: 1. Short surveys 2. Consistent campaigns 3. Prompt action 4. Self evaluation 5. Get detailed feedback

1. HOW TO DESIGN EFFECTIVE
FEEDBACK CAMPAIGN

2. Importance of feedback
Tips for fruitful feedback
Short survey
Get detailed feedback
Prompt action
Consistent campaigns
Self-evaluation
Feedback using cloud telephony solutions
Bulk SMS and outbound IVR
Call recording and monitoring
Call analysis and reports
CONTENT

3. IMPORTANCE OF
FEEDBACK
STREAMLINES WORKFLOW
IMPROVES CUSTOMER SERVICE
IMPROVES TEAM PRODUCTIVITY
INNOVATES FOR BETTER RESULTS

4. TIPS FOR FRUITFUL
FEEDBACK
SHORT SURVEYS
PROMPT ACTION
GET DETAILED FEEDBACK CONSISTENT CAMPAIGNS
SELF-EVALUATION

5. Create simple and to the point surveys
to get feedback from your clientele.
Nobody likes long and taxing
questionnaires. Instead, use different
question formats—ratings, one-word
answer, checkbox, drop-down menu,
etc.
SHORT SURVEYS

6. Creating a succinct survey is only the first
step. Next, you must find customers who
are willing to give detailed feedback. A
one-on-one conversation with an agent is
the best way to understand customer
sentiment.
GET DETAILED
FEEDBACK

7. Taking feedback is not a one-time
activity, but a continuous process. It is
only through honest and frequent
reflection that businesses can aim to
improve their efficiency and customer
relationships.
CONSISTENT
CAMPAIGNS

8. Nothing beats swift action on part of
the business when it comes to
customer experience. Users
appreciate when their feedback is
quickly incorporated. This practice
also promotes a healthy relationship
that guarantees loyal customers.
PROMPT ACTION

9. Self-evaluation is a smart way to
understand, reflect and improve
performance. Employees can be asked
to evaluate themselves and their team
on various parameters. This practice
can improve workflow with positive
criticism.
SELF-EVALUATION

10. FEEDBACK WITH CLOUD
TELEPHONY SOLUTIONS
Use these solutions to conduct
short-quality surveys and get
swift responses from both
customers and employees.
BULK SMS AND
OUTBOUND IVR
This allows managers to go through
call recordings and understand
customer sentiment firsthand to
identify areas of improvement.
CALL RECORDING AND
MONITORING
CALL ANALYSIS AND
REPORTS
Utilise the feature to get detailed
reports and dynamic graphs
that help analyse and predict
trends for enhancing services.
REC

11. READ OUR BLOGS
TO KNOW MORE
EFFECTIVE FEEDBACK:
GAME CHANGER IN
QUALITY MANAGEMENT
EVERY VOICE MATTERS:
BIND YOUR TEAM TOGETHER
USING IVR SURVEYS

12. Servetel Communications Pvt. Ltd. is a leading
cloud telephony service provider for businesses
based in India. Some of the services we offer
include:
Toll-free number solutions, number masking,
missed call campaign, virtual phone numbers with
call tracking, IVR number and bulk SMS.
Our cloud telephony solutions are delivered over
the latest cloud technologies.
Contact our sales team at 766-99-55-210 to avail
your free demo now.
ABOUT US

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