A presentation on different tools of Knowledge Management.

1. Knowledge
ManagementKnowledge ManagementTools
Presented by:
MuhammadTayyab, Shan Ghani,
Bilal Ansari, Amir Khan, Hamza Zafar

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Knowledge management is the systematic management of an
organization's knowledge assets for the purpose of creating value
and meeting tactical & strategic requirements; it consists of the
initiatives, processes, strategies, and systems that sustain and
enhance the storage, assessment, sharing, refinement, and
creation of knowledge.

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Knowledge management tools are systems organizations use
for sharing information internally and externally. Examples of
knowledge management tools include customer relationship
systems, learning management systems and knowledge bases.

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Huawei is a leading global information and communications
technology solutions provider. Huawei’s products, services have
been provided for more than 170 countries and regions so far,
serving over one-third of the world’s population. In 2017, Huawei’s
revenue reached US$92.5 billion based on year-end exchange
rates), an increase of 15.7% over 2016.
Introduction

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Huawei’s knowledge management system has a fresh input.
Huawei has consistently invested over 10% of its revenue in R&D
every year. It has 21 R&D institutes in different countries. As of
2017 the company invested US$13.8 billion in R&D, up from US$5
billion in 2013. Huawei had over 170,000 employees as of
September 2017, around 76,000 of them engaged in research and
development (R&D), comprising 45% of our total workforce.
Knowledge Management in Huawei

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The important aspect of Huawei’s knowledge management
system is corporate culture. The company regards knowledge as
the core resource of high-tech corporate and dominant factor of
creating value, admiring a culture philosophy of knowledge
capitalism. Moreover, Huawei praise highly the fearless “wolf
culture” will gradually convert into the people culture attaching
importance to innovation, harmony and steadiness.

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Tools of Knowledge Management, Using by Huawei
Brainstorming
Huawei would take a dozen or dozens of people to a beautiful
scenic area far away from the city where they arrange a
brainstorming session. They used this t00l for conflict
management.

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Storytelling
Telling stories can inspire people to make change happen in
organizations. In Huawei Storytelling is used for employee’s
orientation because it’s a very effective tool to give a detailed
overview about the organization. Huawei also use this tool for
motivating the employees. They share their working experience
with new staff which can be an effective tool to motivate them.

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Knowledge Cluster
The most effective network structure of emerging model of
socio-economic system where knowledge gain a special role is the
clusters that are characterized by a unique opportunity to generate
new knowledge and business ideas, research and development
works and technologies using fruitful partnership of scientific,
educational and business organizations. So that’s way Huawei has
21 research and development center in different countries who
shares their ideas, trends and experiences for making development
and innovation.

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Communities of Practice
A community of practice is a group of people who share a
concern or a passion for something they do, and learn how to do it
better as they interact regularly. In Huawei there is a business team
in which businessmen from different areas and different countries
share their ideas and experiences for making developments and
innovations. There are also communities of management team
which share their concern and passion for something they do.

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Learning and idea capturing
A key aspect of knowledge management (KM), at the personal
and team levels, is to more 'collectively and systematically' capture
the learning and ideas that are taking place. Learning and idea
capture is a guide on how to do this. Huawei arrange weekly
meeting in their workplaces and share their ideas with all 21
Research and Development centers after collective discussion.

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Collaborative physical workspace
The physical workspace is a space where human interactions
take place—and it can support knowledge sharing/creation if it is
well-designed. Huawei also think about its physical workspace to
design its offices in such a way which can support sharing
knowledge. For doing this Huawei conduct a weekly meeting to
share their knowledge and then collaborate their ideas with other
centers.

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Document Libraries leading to document
management system
Efficient and effective access to documents is the antidote to
'information overload'. Maintaining a 'document repository' with
good categorization and/or taxonomy and metadata (link to these
later) is paramount to filing and, subsequently, searching and
finding the right information at the right time. Huawei is also using
different repositories for example.
• File Management
• Common Links
• Cloud Download
• Cloud Search

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SWOT Analysis of Huawei
Strengths of Huawei – Internal Strategic Factors
• Automation of activities
• Highly skilled workforce
• Strong Brand Portfolio
• Strong dealer community
• Successful track record of developing new products
• Strong distribution network

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Weakness of Huawei – Internal Strategic Factors
• Product demand forecasting
• High attrition rate in work force
• Financial planning
• Marketing of the products
• Gaps in the product range sold
• Profitability ratio and Net Contribution %

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Opportunities for Huawei – External Strategic Factors
• Government green drive
• Decreasing cost of transportation
• Market Development
• New markets
• Economic uptick
• Technological advancement
• New customers

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Threats Huawei Facing - External Strategic Factors
• Growing strengths of local distributors
• Changing consumer buying behavior
• Rising raw material prices
• Rising pay level
• Supply

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Thank You
Questions