Employee Job Satisfaction Research at Independent Television Network

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GROUP MEMBERS
Shanika Dilrukshi
Shakthi Dissanayake
Navodya Yasasmi
Patum Bandara
Pasindu Chathuranga
Himath Dabarera
Kevin Angelo
Harshan

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 What is business environment?

BUSINESS ENVIORENMENT
 Stakeholders Outside to the organization
 Indirectly influence the business activities
 Can be divided into two parts
 Stakeholders Inside the organization
 Indirectly influence the business activities
 Can be divided into two parts
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INTERNAL ENVIRONMENT EXTERNAL ENVIRONMENT
 Factors totally exterior to the
business
 Unavoidable changes
 Factors exterior to the business
 Directly involved to the business
 Brings risk and uncertainty
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GENERAL ENVIRONMENT
PESETEL ANALYSIS
TASK ENVIRONMENT
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GENERAL ENVIRONMENT TASK ENVIRONMENT
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• Same industry
• Sell the same
product
• Provide raw
materials
• To produce outputs
• Acquire our outputs
• Bring profits to the
company

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• Works together to achieve goals
• Does planning controlling and leading
• Values and Traditions
• Inside the organization

 Employees are internal stakeholders.
 Hired to provide services to a company
 Most important factor of production
 Contributes labor and expertise to an employer
 They create an inclusive workplace
 Have to understand their rights and responsibilities
 Bound to give their maximum output to the organization.
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 Employees expect organization to honor the contract of employment.
Then employees will be:
o more productive,
o Produce a better quality product/service,
o work as a team,
o provide ideas for improvement
o Keeps the organization in operational existence.
 What is Employee job satisfaction theory?
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Dependent variables of employee job dissatisfaction categorized as:
 Mental factors
less job security
Less job promotion opportunities
Un helpful job nature
 Physical factors
Unhelpful co workers
Less welfare services
Less usage of skills and inabilities
Low compensation
 Environmental factors
bad working conditions
Organizational culture and management control
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 760 heads currently working towards ITN
 20 employees were selected as a sample measure for the research
 Distributed a questionnaires among 20 employees
 questioning about the satisfactory level of their current job at ITN Ltd
 Questionnaire consisted 2 parts
1) 03 questions on demographic factors
2) 11 questions on dependent factors of job satisfaction
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SALARY SCALE NO OF EMPLOYEES PERCENTAGE (%)
RS.6,000 - RS.10,000 - -
RS.10,000 - RS.15,000 11 55%
RS.15,000 - RS.20,000 09 45%
ABOVE RS.20,000 - -
TOTAL 20 100%
DEMOGRAPHIC FACTORS
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AGE DISTRIBUTION NO OF EMPLOYEES PERCENTAGE (%)
Between 16-20 years 01 05%
Above 40 years 06 30%
Total 20 100%
FINDINGS:
 majority of the employees are 31years above
 innovative ideas of young generation is lacking
 cause a reduction in the organizational efficiency levels.
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Q4) I’m Satisfied With My Salary.
No of Employees Percentage (%)
Strongly agree - -
Agree 10 50%
Neutral 06 30%
Disagree 04 20%
Strongly disagree - -
TOTAL 20 100%
FINDINGS:
 Along with the compensation distribution
 Employees with a salary scale of Rs.15000-20000 were
satisfied
 Others were neutral and not satisfied about their salary scales.
 when the employees are underpaid it creates a huge mental job dissatisfactory
 Offering rewards
 monetary values can satisfy employees
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Q6) I Know What Is Expected From Me At Work
Q11) I Discuss My Official Problems With My Manager
NO OF EMPLOYEES*2Q PERCENTAGE (%)
Strongly agree - -
Agree 12 + 2 35%
Neutral 05 + 18 57%
Disagree - -
Strongly disagree 03 8%
TOTAL 40 100%
FINDINGS:
co-workers have not created the employees a friendly environment for the employees to work in.
 Working in groups
 Gives Support, comfort, advice, livelihood and the enjoyment
 Sometimes it is hard to work with different employees
 Such situations give rise to job dissatisfaction.
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 Employees have unique skills and talents
 In the form of musical abilities Or artistic abilities or any sort of ability that come out of the employees
 Those skills should be identified and used
 make them feel that their job is interesting
 But, some companies fails to identify the skills, abilities and talents of employees
 Employees come up with boredom
 lead to job dissatisfaction
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Q8) We Have High Encouragement For Innovations And Our
New Ideas.
Strongly Agree - -
Agree 02 10%
Neutral 18 90%
Disagree - -
Strongly Disagree - -
TOTAL 20 100%
FINDINGS:
 there is less concern for the innovative ideas of employees
 It is not a successful procedure for the organizational success.
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 providing the comforts to employees are very important
 gives rise to increase in moral
 loyalty and motivation towards their jobs will increase
 Facilities such as
o services to improve the health,
o efficiency,
o financial improvements and position
 Absence of such services will lead to dissatisfaction among employees
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Q7) My Foods, Medical Facilities And Death Donation Is
Provided By The Company
NO OF EMPLOYEES PERCENTAGE (%)
Strongly Agree 02 10%
Agree 17 85%
Neutral 01 05%
Disagree - -
TOTAL 20 100%
FINDINGS:
 ITN employees receives much better welfare services
 Employees were satisfied with the welfare services provided
to employees by the ITN Ltd.
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Q1) My Work Load And Responsibilities Assigned Fair And
Equally Distributed
Strongly Agree - -
Agree 12 60%
Neutral 06 30%
Disagree 02 10%
TOTAL 20 100%
FINDINGS:
 There is additional responsibility they are offered with a
lower salary scale
 “No matter how difficult the job is or no matter how much the work load is as long as the employee feel the work interesting”
 Boredom time with so much of duties in the job creates employees job dissatisfaction
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 What is Job security?
 Confident that the potential of losing probability is less
 Build up by the brand image and the reputation in the society
 Free of mental stress about losing the job
 Employees be fully focused on their work, duties and responsibility
 Directly cause a rise up in productivity of the organization.
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Q2) I’m Confident About My Current Job Security
Strongly Agree 14 70%
Agree 03 15%
Neutral 03 15%
Disagree - -
TOTAL 20 100%
FINDINGS:
 Results obtained about the job security by the employees are acceptable
Because ITN is a government company
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Q3) I’m Pleased With The Existing Promotion Opportunities And
Performance Evaluation
Strongly Agree - -
Agree - -
Neutral 08 40%
Disagree 05 25%
Strongly Disagree 07 35%
TOTAL 20 100%
FINDINGS:
 Employees are not satisfied with their provided promotion opportunities.
 Make allowances for:
o services,
o Experience,
o Talents and capabilities of employees
 Higher the number of opportunities of reward promotions the more they are satisfied with their job.
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 values, opinions and expectations of the organization
 employees should be socialized with the organization
 A traditional culture with old beliefs it will be very tough for the new generation to fit
 lose more innovative and skill full workforce
 lead to inefficiencies of the organization
 Tough management to employees limits innovative ideas of employees
 Employee's will not be free enough to communicate their ideas to the management
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Q10) I Accept Organization Style And Culture
Strongly Agree - -
Agree 12 60%
Neutral 05 25%
Disagree 03 15%
TOTAL 20 100%
FINDINGS:
 15% of the employees were dissatisfied – those 15% is among the young crowd
 innovative young crowd are not comfortable with the organizational culture
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 According to the gathered data Issues with job satisfaction of employees at ITN Ltd was recognized
1) Lacking in innovation due to less young ideas
2) Limits the ideas of employees to themselves due to weak co-worker relationships
3) Management has no much concern in taking use of innovative ideas of the employees
4) Management doesn’t value the efforts of employees by providing them promotions
5) Majority of the young crowd in the sample were not satisfied and not comfortable with the environment
 Expect the management of the organization to trigger the actions to maintain favorable actions in terms of physical,
mental and environmental factors of employees.
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 should motivate the employees
 provide them satisfying salaries for their contributions.
 Provide and maintain additional benefits
o Welfare services,
o Safety and health,
o Working duties,
o Job security and a beneficial working environment
 provide more opportunities for promotions as an appreciation for employees
 provide a friendly environment to the employees.
 Create mutual respect to the management and employees
 Create a good Corporation among the working teams
 complaint management procedure to overcome employee related issues.
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Employee Job Satisfaction Research at Independent Television Network

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Employee Job Satisfaction Research at Independent Television Network