Description of knowledge management at TCS

2. Knowledge Management in TCS Pharma
Range of
strategies
and tools
that try to
capture this
valuable
knowledge
To deliver it
to other
people who
can benefit
from it
To ensure that
information
can
be acted on
swiftly to the
firm’s
advantage

3. Need for KM
For organizations and
institutes to be
successful and
competitive
today, they need to
continually engage in
2 activities
Find effective way to translate the institution’s
ongoing experience into knowledge
Transferring and leveraging companies and
institutions knowledge across time and space

4. Organization’s perspective in KM
Knowledge
Creation
Knowledge
Sharing
Successful
and Effective
Knowledge
Management
Technologies
that can
support
+

5. Benefits of Organization from KM
1.
2.
3.
4.
5.
Foster innovation by encouraging the free flow of
ideas and thoughts
Improve customer service by streamlining response
time
Boost revenues by getting products and services to
market faster
Enhance employee retention rates by recognizing the
value of employee’s knowledge and rewarding
them for it
Streamline operations and reduce costs by eliminating
redundant or unnecessary processes

6. Challenges of KM
Not
having a
specific
business
goal
Getting
employees
on Board
KM is not
static
Allowing
Technology
to
Dictate KM

7. Tools Used