Art & Science of dealing with difficult people - The Bad Apples
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DEALING WITH DIFFICULT PEOPLE: There are at least 4,628 unique human traits or behaviors identified to date. Every human behavior is either good or bad or both good and bad so when we look at difficult behaviors and realize that they are both or neither good nor bad so we are able to deal with them much more effectively. For details check the presentation
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Art & Science of dealing with difficult people - The Bad Apples
- 2. DISCLAIMER The views and opinions expressed in this presentation are those of the presenter & do not necessarily intend to hurt the sentiments of the viewers.
- 3. Watch the next few slides carefully! What comes to your MIND the FIRST?
- 9. Your take on Difficult People
- 11. Either we TRASH
- 12. Or we LEARN to deal with them.
- 13. DIFFICULT PEOPLE Sounds RUDE! How about DIFFICULT ATTITUDES? Still not CONVINCED
- 15. BAD APPLES
- 16. During the course of presentation we will be referring DIFFICULT PEOPLE / DIFFICULT ATTITUDES = BAD APPLES
- 17. Why BAD APPLES? Why not BAD PINEAPPLES?
- 18. A BAD APPLE can spoil the entire bunch
- 19. There are at least 4,628 UNIQUE HUMAN BEHAVIOURS identified as of to date.
- 20. Our life EXPERIENCES is our REALITY
- 21. Our PERCEPTION of the world is our VERSION of REALITY.
- 22. Our experiences defines what is GOOD and BAD or DIFFICULT Our version of reality is UNIQUE to us only and so is everyone. There is no COMMON REALITY.
- 23. MISPERCEPTION of our INTENTION or Our misperception of others intention are the basis of CONFLICTS.
- 24. Know the BAD APPLES
- 25. TROUBLESOME and DIFFICULT To WORK
- 26. POOR LISTENER
- 27. ENVIOUS
- 28. ANXIOUS
- 29. MISFIT
- 30. One word - IRRITATING
- 31. Are they really BAD? Or there is something ...?
- 32. DIFFICULT PEOPLE have BEHAVIOURAL ISSUES – 4628 types
- 33. BEHAVIOURAL ISSUES. Extremely difficult to Identify
- 37. EXPLICIT
- 38. COMPLETE disrespect for the TIME!
- 39. DISORGANIZED!
- 40. EGOTISTICAL
- 41. AGGRESSIVE
- 42. IRRESPONSIBLE – Lack INITIATIVE!
- 43. VICTIM MENTALITY - Why ME?
- 46. IMPLICIT
- 47. MISREPRESENTER
- 49. BULLY
- 50. Always create good Impression in presence of superiors BUT Make the lives of their colleagues miserable in absence of superiors
- 52. ADVERTISE their closeness with superiors.
- 53. BACKSTABBER
- 54. VERY SUGGESTIVE
- 55. Very suggestive in deciding the ROLES & JOBS for others
- 56. OVER BEARING
- 58. BAD BITING
- 59. PROCLAIMER
- 60. Seek PRAISES, CREDITS for work done by others
- 61. EMOTIONAL BLACKMAILER Always ready with Excuses and Justification
- 62. INTRUDER
- 63. Keenly Interested in OTHERS affairs
- 64. OVER OCCUPIED – Always BUSY
- 65. GOSSIPER
- 67. SELF OBSESSED
- 68. WHISTLE-BLOWER
- 69. POISONER
- 70. CRITICIZE
- 72. THIEF IDEAS
- 73. Want more .... BAD APPLES?
- 74. VERY UPSETTING
- 75. BAD APLLES adversely affect and influences the PRODUCTIVITY of BEST PERFORMERS
- 76. BAD APPLE’s behaviour DO NOT contribute positively to the growth of the organization. Their behaviour ADVERSELY affects the Overall performance
- 77. Any employee who DRAGS the work of others is very DANGEROUS.
- 78. To identify such person in the organization or team is a TOUGH JOB.
- 79. Understanding the DIFFICULT BEHAVIOUR enables us to AVOID the problem.
- 80. BAD APPLES have PERSONALITY TRAITS that are NOT COMPATIBLE with others.
- 81. MISFIT
- 82. A BAD APPLE is a SUBPAR EMPLOYEE
- 83. A BAD APPLE causes EMOTIONAL DRAIN and RESOURCES DRAIN
- 84. BAD APPLE have DISTINCT ONGOING PATTERN of BEHAVIOUR.
- 85. BAD TO THE CORE
- 86. BRUISED
- 87. BAD to the CORE Distinct Ongoing Pattern
- 89. What to DO?
- 90. DEALING with BAD APPLES ORGANIZATION’s Perspective
- 91. REMEMBER Avoid CONFRONTATION Avoid all DEVIATION Avoid all ANNOYANCE ALLOW BAD APPLES to SPEAK
- 92. They should be provided with JOB DESCRIPTION They should be made to UNDERSTAND They should be given specific RESPONSIBILITY They should be held ACCOUNTABLE
- 93. Extend HELP when they NEED
- 94. Give CONSISTENT Directions MONITOR..MONITOR & MONITOR
- 95. Respect and Reward QUALITY WORK
- 96. And if NOTHING works.... then
- 97. Discuss IMPLICATIONS for their BEHAVIOUR
- 100. BAD to GOOD is a TRANSITION
- 101. STOP RESISTING
- 102. START ACCEPTING
- 103. DEALING with BAD APPLES COLLEAGUE’S Perspective
- 104. Your take on Difficult People
- 106. Have you ever considered that to some people YOU might be that DIFFICULT PERSON?
- 108. PEOPLE don’t CHANGE
- 110. People either act out their EMOTIONS By taking ACTIONS to achieve a certain OUTCOME Or They have deeply ingrained HABBIT, FRUSTRATION Beyond their CONTROL
- 111. It’s DIFFICULT to change ATTITUDES or EMOTIONS In OTHERS.
- 112. It’s EASY to change our RESPONSE toward THEM.
- 113. When we PERCEIVE people as being DIFFICULT / BAD.
- 114. Our THOUGHTS and EMOTIONS evokes a reaction that starts a CHAIN REACTION.
- 115. So when someone PRESSES your button it’s time to look for the answers WITHIN
- 116. TAKEAWAY 1: STOP JUDGING RECAP Our version of reality is UNIQUE to US only and so is everyone.
- 117. TAKEAWAY 2: DO NOT REACT RESPOND
- 120. Reference: BAD APPLES By Brette Mcwhorter Sember Reach me at vinod.kr.sharma@gmail.com Faculty Enrichment Program - FEP