The document provides guidance on the three pillars of effective training delivery: communication, content organization, and personal preparation. It discusses tips for each pillar, such as using clear language, choosing an appropriate content sequence, practicing delivery, and being ready to adapt to unexpected situations. The goal is to engage the audience and achieve the learning objectives through an organized, well-communicated presentation where the trainer is mentally and physically prepared.

1. COMMUNICATION
CONTENT
YOU
THE
3PILLARS OF YOUR
TRAINING DELIVERY

2. If you ever attended a training session that ended up being no more than
just a dull presentation, don't be surprised. Many trainers confuse
delivering training with presenting (the "I talk, you listen" kind). And,
when a presentation is also ill prepared, the audience loses interest or
downright falls asleep. Mix in the trainer's poor communication skills,
disorganized content and lack of personal preparation and you'll have
the perfect recipe for a training disaster.
INTRODUCTION
There are three pillars that support your training delivery: how you
communicate, how you organize your content and how you prepare
yourself. This presentation covers each of these pillars and it includes
tips on how to improve your training delivery. Be sure to check the links
to various sites to read more about the topics covered.
Enjoy!

3. Translate your knowledge into language
that your audience can understand.
The audience will be engaged
and motivated to participate.
COMMUNICATE EFFECTIVELY
The Principles Of
Effective Communication
Clarity
Conciseness
Speech
Sequences
Body Language

4. Tell your audience who you are, why they should listen to you; indicate
what will be covered (and what will not be covered during training).
Be Clear
Be Concise
Click here to learn
how to avoid wordy phrases?
Click here to learn
how to avoid complex terms?
Your audience knows what to expect,
and you sound more confident.
Avoid filler words/sounds (i.e. um, uh etc.), complex terms and
wordy phrases because they denote insecurity and weaken your
effectiveness as a speaker.

5. Click here to read about
how and when to use pauses?
Improve the way you speak
Slow down and breathe to sound more confident and in control.
Alter the inflection in your voice to emphasise key words.
Pausing allows your audience time to
process what you say, and to take notes.

6. Sequences are used to organize
information and ideas. The most
used sequences are chronological,
step-by-step, spatial, paired,
topical, perspective-based and
sort-by-property.
For example, when teaching how to
assemble an object (i.e. furniture), the
step-by-step sequence is employed.
Click here to read about
sequences and how to use them
Choose the right sequence to present
or explain a topic, so your audience
can easily understand it.
Sequences

7. A smile makes people feel at ease,
while eye contact makes them want
to connect with you.
Use hand gestures for visualisation of
numbers, sizes, step-by-step processes,
or to encourage your audience to do
certain things.
Moving around attracts the audience's
attention, supports what you say, and
relieves tension.
Facial expressions, eye contact, hand
gestures and movement support
emotions and messages, and allow
you to connect with your audience.
Body Language

8. Use powerful words
and storytelling.
Change
Conquer
Create
Discover
Click here to learn
how to use storytelling
Draw Attention
To Your Message
Powerful words call for action, encourage people, and help to paint a picture.
Below are some examples of powerful words.
Action Words Encouraging Words
Can
Must
Possible
Will
Vision Words
Bold
Dream
Imagine
Spirit

9. ORGANIZE YOUR CONTENT
The training content represents all
information communicated to an audience,
in paper or electronic format, with the aim
to teach knowledge and skills.
Training Content Elements
Training Outline
Training Methods
Audiovisual Aids
Introduction
Conclusion
The content must be organised
according to training needs, using
appropriate training methodologies.

10. Create A Training Outline
The outline must include information about how you will test knowledge retention
(i.e. tests, quizzes, assignments etc.).
The outline must include information about the intended audience (who needs to
learn/improve), the purpose of training (why do they need to learn/improve), the
learning objectives (what will they know/do once training is done, the training
resources (location, classroom, technology, job-aids, materials etc.), and the
training outcomes (what's in it for the organization and for the audience).
You must include a timeline to show the order in which items are introduced and
how much time is allocated for each section of the training.
Decide whether you build on
existing knowledge/skills or you
train from scratch. You wouldn't
want your content to be too basic
or too advanced.

11. A person may be a visual learner when
being taught something, and then
embrace the kinesthetic style when
learning something else. The key is to be
prepared to address all learning styles
(auditory, visual, kinesthetic, reading).
Click here to read about
different training delivery methods
Click here to read about
different learning styles
Depending on the content, learning
objectives, and available resources,
you may choose lecturing,
discussions, on-the-job training,
simulations, eLearning.
Choose Training Methods

12. Audiovisual Aids
Pictures, slides, audio recordings
and videos are meant to attract
attention, and make the training more
interactive and interesting .
Avoid audiovisual overload (i.e.
busy slides and long videos).
Click here to get inspired
for your next slide deck

13. The introduction allows you to connect
with the audience, introduce learning
objectives, present the agenda, and
clarify housekeeping items.
Learning Objectives ≠ Training Agenda
Learning objectives are statements
describing what the learners are expected
to know and do at the end of the training.
The training agenda represents what you
will do to achieve the learning objectives
(what will you talk about, what will you
demonstrate, what activities you will use to
facilitate knowledge retention etc.).
Icebreakers are the most
common activities for connecting
the trainer with the audience.
Click here for
icebreaker activities?
Have An Introduction

14. Thank the audience for attending your training session and
provide them with information on how to contact you if they
have further questions.
Recap the learning objectives, answer
questions and provide information about
any follow-up that might take place after
the training session (i.e. assignments,
tests, surveys etc.).
Have A Conclusion

15. TAKE CARE OF YOURSELF
To enable the connection between the
audience and the training content, you
must be prepared mentally, physically,
and for the unexpected.
"The mind and body are not separate.
What affects one, affects the other."
- Anonymous
How To Prepare Yourself
Overcome your fears
Practice
Take care of your health
Be ready for (almost) anything

16. Overcome Your Fears
Lack of experience, fear of rejection
and the possibility of an unruly
audience are the most common
reasons for public speaking phobia.
If you are inexperienced, consider
taking a course, reading articles or
watching videos on public speaking.
Eliminate negative thoughts (like
fear of rejection or unruly audience)
by engaging in relaxing activities like
meditation and light exercise.
Click here to read about
how to handle rejection

17. Practice your delivery in front of family
and friends or in front of a mirror.
Ideally, video record your practice. If
possible, visit the training location.
Practice - especially when able to record yourself in action - will allow you to take
note of unwanted vocabulary, gestures, sounds and attitudes, and cut those from
your repertoire. It will also ensure you know your content to the smallest detail.
Visiting the training location a few days/hours in advance will allow you to walk
around the room and imagine your delivery (i.e. how you will connect with the
audience, where you will stand, how you will move from one topic to the next).
Practice

18. Plan To Arrive Early
If you didn't have a chance to visit the location in advance,
arriving early will allow you to familiarize yourself with the
training environment. Use this opportunity to quickly visualize
your delivery.
It is good practice to arrive at least 30 minutes before the
training session, to ensure the equipment works and the
room is setup so you can facilitate your training activities.

19. Take Care Of Your Health
Watch your diet, sleep and
exercise regularly.
Drink water to avoid a dry throat and
mouth. Avoid sugary foods and drinks;
excess of sugar has been linked to
depression, anxiety and with weakening
of the memory and learning skills.
Get enough sleep to avoid fatigue.
Click here to read about the
benefits of regular exercise
Click here to read about the
effects of sugar on your brain

20. Be Ready
The most common training disturbers
are technology, losing your train of
thought, and the audience.
If you can't use your presentation (i.e. due to corrupt files or faulty equipment), have a
paper copy of your slides or create cue cards. Practice writing or drawing ideas and
key points using a marker and whiteboard.
When you draw a blank, use pausing for effect - as if you are letting your last point
sink in. Consider asking for assistance from the audience, using a "where were we?"
type of question.
If you can't regain your line of thought quickly, announce a 5-10 minute break; take
that time to check cheat sheets or cue cards, so you can regain control of the content.

21. Work With The Audience
From the clown, to the pessimist, to
the sleepy, you must prepare to work
with various types of audience.
Click here to read about
audience profile types
In case of unruly audience, think of
strategies such as engaging the offenders
by asking them questions. Keeping silent is
another option - in some cases the rest of
the audience will get frustrated and police
the offenders for you. Speak with them
during a break and explain how their
behaviour is disruptive. If the behaviour
continues after these attempts, simply ask
the offenders to leave.

22. Effective communication, an organized content and personal
preparation are the three pillars that support a successful training
delivery. This structure must be sustained by your passion for training
- your strong belief in the message you are communicating and your
focus on the learners' experience.
CONCLUSION
Thank You!
Check out the next three slides for a list of resources that I have used for
this presentation.

23. 10 Tips for Developing a Successful Training Session. (2015, October 14). Retrieved from
https://www.ashfordglobalit.com/training-blog/business-skills/10-tips-for-developing-a-successful-training-session.html
Ashford Global Consulting and Training is an organization specializing in delivering courses on business skills, IT and security, and
other soft skills.
Body Language Tips - Facial Expressions | Art of Communicating, the Power of You. (n.d.). Retrieved from
http://artofcommunicating.com.au/public_speaking%20tips/body_language_expression.html
Art of Communicating - a training organization from Australia, offering public speaking courses to assist individuals seeking personal
development, confidence and career growth. Their website contains tips for public speaking focusing on body language.
Body Movement - Walking Patterns. (n.d.). Retrieved from http://ljlseminars.com/bodymove.htm
10 Days to More Confident Public Speaking is a self-help book by Lenny Laskowski, published in July, 2011. Chapter 5 covers body
movement and walking patterns.
Cue Cards: How to make and use note cards in speeches. (n.d.). Retrieved from https://www.write-out-loud.com/cue-cards.html
Write-out-loud.com is a website where you can learn how to create cue cards and use them effectively.
Delivering audience focused presentations. (2014, February 20). Retrieved from
https://www.slideshare.net/prayukth1/delivering-audience-focused-presentations
Evans, L. (2014, September 15). 4 Common Vocal Mistakes Leaders Make. Retrieved from
https://www.fastcompany.com/3032713/4-common-vocal-mistakes-leaders-make
Fast Company Magazine is an American magazine that focuses on technology, business and design.
The five types of difficult audience members... and how to handle them. (n.d.). Retrieved from
https://www.gingerpublicspeaking.com/article/the-five-types-of-difficult-audience-members-and-how-to-handle-them
Fleming, G. (2006, August 22). Are You a Visual Learner? Try These Study Techniques. Retrieved from
https://www.thoughtco.com/visual-learning-style-p2-1857113
ThoughtCo. is an education website. The article Visual Learning, updated on May 11, 2018, by Grace Fleming includes learning
techniques and the best test types for visual learners.
Nield, D. (n.d.). Here's Why You (Probably) Hate The Sound of Your Own Voice. Retrieved from
https://www.sciencealert.com/here-s-why-you-probably-hate-the-sound-of-your-own-voice
Science Alert is a website sharing science news and research.

24. Genard, G. (n.d.). How to Be a Clear, Concise, and Compelling Speaker. Retrieved from
https://www.genardmethod.com/blog/how-to-be-a-clear-concise-and-compelling-speaker
The Genard Method is a unique system of public speaking training based on the techniques of the theater. It provides tips on how to
be a clear, concise and compelling speaker.
How to Stop Saying Um, Uh, and Other Filler Words. (2011, December 4). Retrieved from
http://sixminutes.dlugan.com/stop-um-uh-filler-words/
Six Minutes is a public speaking and presentation skills website - articles on speech writing, delivery techniques, PowerPoint and
visuals, and speaker habits. One of their articles is about how to eliminate filler words.
Moran, G. (2014, September 19). 6 Simple Ways To Improve The Way You Speak. Retrieved from
https://www.fastcompany.com/3035634/6-simple-ways-to-improve-the-way-you-speak
Fast Company Magazine is an American magazine that focuses on technology, business and design.
Public Speaking Tips - Eye Contact| Art of Communicating, the Power of You. (n.d.). Retrieved from
http://artofcommunicating.com.au/public_speaking%20tips/body%20language_eye%20contact.html
Art of Communicating - a training organization from Australia, offering public speaking courses to assist individuals seeking personal
development, confidence and career growth. Their website contains tips for public speaking focusing on body language.
Types Of Training Content To Perk Up Your Courses ? TalentLMS Blog. (2017, May 3). Retrieved from
https://www.talentlms.com/blog/guide-types-training-content-elearning/
TalentLMS is a cloud-based LMS.
Want to Motivate Your Audience? Pick a Power Word. (2016, August 11). Retrieved from
https://www.ethos3.com/2016/08/want-to-motivate-your-audience-pick-a-power-word/
Ethos3 is a website where you can find tips, tricks and hacks about presentations. This is an article about how to motivate your
audience by using power words.
Wyeth, S. (2014, June 18). 10 Reasons Eye Contact Is Everything in Public Speaking. Retrieved from
https://www.inc.com/sims-wyeth/10-reasons-why-eye-contact-can-change-peoples-perception-of-you.html
Inc. is an American weekly magazine which publishes about small businesses and startups. The article 10 Reasons Eye Contact Is
Everything in Public Speaking talks about strategic eye contact.

25. "The great aim of education is
not knowledge but action."
- Herbert Spencer
All images used for this presentation are
from Pixabay - www.pixabay.com.
According to their terms of use, authors
on Pixabay have waived their copyright to
these images. At the time this
presentation was created I was free to
adapt and use these images without
attributing the original author or source.
https://pixabay.com/en/service/terms/