Kitchener CA Developer Group Presents Everything you need to know about Einstein Bots

1. Everything you need
to know about
Einstein Bots
Kitchener, Canada User Group
Speaker
Date
Venue/Link
Shruti Sridharan
September 7th, 2018 @ 10:00 AM EST
https://zoom.us/j/537375562

2. Meeting Sponsor

3. Who Am I?
Sudipta Deb
● Technical Architect with Appirio Inc., a Wipro Company
● 2.5X Trailhead Ranger
● 7x Salesforce Certified
● Blogging at www.sudipta-deb.in
● Co-Organizer of Kitchener, Canada Developer Group
● Follow me @sudipta_1984

4. Our Speaker Salesforce Developer @ Dazeworks
www.shrutisridharan.com
shrutisridharan.wordpress.com
Jaipur Dev Fest’17, Jaipur Dev Fest’18,
Salesforce Developer Webinar, Apex
Hours, Kerala Salesforce Women-in-Tech
UG, Kerala Salesforce Student UG
382 Badges
@shruti4chess

5. ▪ What’s all the hype about Einstein Bots ?
▪ What is it made up of - Dialog, Slots and
Entities
▪ Let’s Build One
▪ Extending Bot with Apex, APIs and Einstein
Intent
▪ Things to Remember
▪ Q & A
Agend
a

6. What
the
Leaders

7. What’s all the hype about Einstein Bots
?
▪ Nothing but a Chat Bot
▪ Designed to supplement Human
Agents
▪ Tired of waiting for Agents ?
▪ Powered by Salesforce’s very
own AI - Einstein

8. ✓ Release - Summer’18
✓ Feature License - Service Cloud License
✓ Enabled Feature - LiveAgent
✓ Bot Builder Availability - Lightning
Experience ONLY
What are my pre-requisites ?

9. Dialogs, Entities & Slots

10. Dialog
Messages Questions Actions Rules
“Unit of Conversation”
“Unit of Conversation”
What is a Dialog

11. • Display a
Message
Message
• Ask a
Question
Question
• Run
some
Apex
Actions
• IF - ELSE
Rules
What is a Dialog

12. ▪ Think of them as Variables
▪ Eg: Customer’s response to a
question can be stored in a slot
▪ Reference them through out
using merge syntax {!slotName}
What is a Slot

13. ▪ Think of an Entity as a
‘bucket’ of slots.
▪ You use them to Group slots
What is a Entity

14. Let’s build one

15. ▪ A Bot for the Foodies!
▪ What can you do ? – Find a
Restaurant
▪ How – Using Einstein Intent + Zomato
APIs
The Edesia Bot

16. Demo

17. ▪ Not to replace Human Agents
but to augment them.
▪ More additions in Winter’19 –
invoke Flows #SafeHarbor
▪ Bots are here to extend the
functionalities of LiveAgent.
Things to Remember

18. Q & A

19. Thank You