1. SUJATHA SALVE
KharadiBypass,Pune – 4100014
Contact: +91-9158431577/91-9545614195;Email:suj_jatha@yahoo.in; Date of Birth: 10thAugust 1988
SUMMARY OF SKILLS
 Rich domain knowledge with comprehensive understanding of various languages, operating systems & software.
 Conceptually strong with an innovative and analytical approach to the work with an eye for detail.
 An effective team player with exceptional planning and execution skills coupled with a systematic approach and
quick adaptability.
 Ability to create and maintain positive and professional business relationship with both internal associates and
external customers.
 Demonstrated proficiency in leadingand mentoring individuals to maximize levels of productivity while forming
cohesive team environments.
TECHNICAL SKILL SET
Database: Microsoft SQL 2008, Oracle 10g SQL
Other Skills: Software Testing (Manual & Automation), HL7
EDUCATIONAL CREDENTIALS
STREAM College/University Year Of Passing Percentage
BCS Pune University 2009 60%
12th Karnataka Board 2006 82%
10th Karnataka Board 2004 81%
 Oracle Database 10g Administrator Certified Associate-June 2013
 Red Hat Certified System Administrator :
https://www.redhat.com/rhtapps/verify/?certId=150-190-817&isSearch=False&verify=Verify
Awards
 Extra Miler , December 2015

2. References: Available on Request
PROFESSONAL EXPERIENCE
Company Duration Title
EXL PVT LTD Feb 2015 – Present CCE
Allscripts Pvt Ltd. Feb 2012 – Aug 2013 Associate Technical
Support Consultant
Tech Mahindra Pvt Ltd. April 2010 - Feb 2012 Jr. IMA
EXL Pvt.Ltd
CRO demand Package Team is into subrogation which recovers the amount of the claim paid to the insured for the
loss.
 Subrogates from third party for the insured’s loss.
 Make calls to third party insurance company in order, to collect information in order to send recovery
amount. File claims on their behalf if necessary. Also, send package demand for the same.
 Provide floor support and give process training.
Allscripts Pvt Ltd.
Description: Access Manager Team is the Application Support team which support, maintains and troubleshoot
Allscripts products.
 Working in Product Support Operationsteam asa Product Support Analyst supportingglobal clients. Handle
incoming customer calls and cases for Sunrise Clinical Manager (AllscriptsProduct).Provide client assistance
promptlyand accuratelyto ensure client satisfaction by usingproper departmental proceduresfor call
control, problem resolution, reportingand escalation.
 PerformingDatabase updatesto fix Patient Records, collect and review SQL trace via SQL Profiler tool.
 Working on HL7 related issue (Create/Update patient recordsvia HL7). Detailed knowledge of different
segmentsused as third party integration tools, ADT, review of log files.
 Use product specific diagnostictools and techniquesto resolve customer issues.
Dial into customer sites to collect and analyze data in the appropriate format as a meansto troubleshooting
issues.Replicate issues,document resultsand present issue resolution to customers.Workwith Product
Development Teams to troubleshoot software.
 Follow up with Senior Managersand team membersto meet the deadlinesgiven.
 Providing on-call on a rotating basisthroughout the year.
 Communicate with on site implementation team & consultantsworking on different projects. Documenting
troubleshooting and problem resolution steps.
 Participation in providingtrainingto customers as required.
 Educatingclient & team member with future releases& Hot fixes.

3. Tech Mahindra
Description: EMAS Team support, troubleshoot and maintain AT&T Middleware applications.
• 24/7 Application Support.
• Monitoring service Jobs, Interruption alerts and troubleshooting them as per SLA
• We use tools like Netcool,Vantive,IDES,ESP,and EV to monitor alerts.
• To support AT&T billing and ordering systems working on UNIX and Tandem Servers.
• Handling the LIVE issues/Handling the Change Requests (CRs).
• Following set procedures for investigation of issues and escalating within prescribes SLAs.
• Carrying out the Deployments & Sanity testing of the applications on every new release.
• Coordinating with interface teams and processing their requests.
• Troubleshoot Problems with application as per ATT policy standard and escalate to different application and
development teams per procedure.
• Submission and troubleshooting of jobs.
• Escalating serious/consistent problems to development/management for longer term resolution and fixes.
Sign:Sujatha Salve
Date: