1. Laundry OPERATIONS
DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar

2. © 2008, Educational Institute
Competencies for
Managing an On-Premises
Laundry
1. List factors to consider when planning an
on-premises laundry operation for a hotel.
2. Outline the steps involved in processing linens as
they flow through an on-premises laundry
operation.
3. Identify the various types of machines and
equipment that might be found in a hotel's on-
premises laundry operation.
4. Summarize valet service (guest laundry) issues.
5. Describe effective staffing and scheduling practices
for on-premises laundry operations. 2

3. Flow of Linens through the
OPL
 Collecting soiled
linens
 Transporting soiled
linens to the laundry
 Sorting
 Loading
 Washing
 Extracting
 Drying
 Finishing
 Folding
 Storing
 Transferring linens to
use areas
3

4. © 2008, Educational Institute
Types of Detergents
Synthetic detergents
 May contain surfactants to aid soil removal and
soften fabrics
 May also have builders or alkalies to soften water
and remove oils and grease
Neutral (pure) soaps
 Contain no alkalies and are used on lightly
soiled items
Built soaps
 Contain alkalies and are used on heavily soiled
fabrics
4

5. © 2008, Educational Institute
Alkalies and Sours
Alkalies
• Help detergents lather better
• Neutralize acidic stains
• Residual alkali can damage fibers and cause
yellowing, fading, and skin irritation
Sours
• Are mild acids
• Used to neutralize alkalies after washing and
rinsing
5

6. © 2008, Educational Institute
Washing Machine Features
 Capacity
 Chambers
 Detergent dispensing
capability
 Microprocessors
 Water reuse
 Extraction
6

7. © 2008, Educational Institute
Setting Up Valet Service
 Set times for laundry pickup and delivery.
 Determine how laundry will be delivered to
guestrooms.
 Figure bills to be attached to clean laundry.
 Determine the final hotel liability policy in
accordance with state and local laws.
 Handle lost and damaged items.
 Field guest comments and complaints.
7

8. © 2008, Educational Institute
Staffing an On-Premises
Laundry
 Forecast linen needs.
 Set minimum and maximum staffing levels.
 Set up shifts.
 Cross-train personnel.
 Create job lists and performance standards.
8

9. 9
DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com

10. 9
DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com