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Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks

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This document discusses using empathy to help with metrics and analytics, one of the least intuitive business tasks. Empathy allows understanding customer needs and experiences to improve products and services. Seeing metrics through the lens of empathy can help focus on what really matters to customers instead of just numbers.

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Metrics Through the Lens of Empathy: Using One of our Most Intuitive Tools for One of our Least Intuitive Tasks Director of Customer Support, Lexia Learning
 SD: @mary_m Mary Miratrix
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks
Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks

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Metrics Through the Lens of Empathy: Using One of out Most Intuitive Tools for One of our Least Intuitive Tasks

  • 1. Metrics Through the Lens of Empathy: Using One of our Most Intuitive Tools for One of our Least Intuitive Tasks Director of Customer Support, Lexia Learning
 SD: @mary_m Mary Miratrix