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WHAT IT TAKES
TO RELINQUISH
UNREALISTIC
EXPECTATIONS
SD Expo Europe 2019
#sdexpo
Sukanya Arunachalam
Freshworks
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations
What it takes to relinquish unrealistic expecations

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What it takes to relinquish unrealistic expecations

  • 1. WHAT IT TAKES TO RELINQUISH UNREALISTIC EXPECTATIONS SD Expo Europe 2019 #sdexpo Sukanya Arunachalam Freshworks