Do you ever wonder whether your current phone system is best suited for your needs? With the new technologies available, perhaps there is a system out there that is less expensive and more robust. With all the acronyms like VoIP, vPBX, UC, and POTS, who can understand all the options? Attend this free webinar and hear from Matt Bauer, CEO of BetterWorld Telecom. He will discuss: How to assess and evaluate what you have Give options for different size orgs How do you make a decision and total cost of ownership Set up and what do you need Ongoing costs What to do with your old phones We will also tell you about the new BetterWorld Telecom donation through TechSoup, as well as GIPS PC Handset and Speaker Switch for VoIP. Do you have a question or comment about telecom you'd like our hosts to cover? Post it to our Community Forums and we'll make sure your question gets addressed!

1. Is It Time to Upgrade Your Phone System? February 3, 2011 Audio is only available by calling this number: Conference Call: 866-740-1260; Access Code: 6339392 Sponsored by

4. Is It Time to Upgrade Your Phone System? Presenter: Matthew Bauer Sponsored by This work is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 3.0 Unported License .

5. We are working toward a time when every nonprofit and social benefit organization on the planet has the technology resources and knowledge they need to operate at their full potential.

7. Today’s Speakers Matthew Bauer BetterWorld Telecom Assisting with chat questions: Becky Wiegand & Barb Shaughnessy, TechSoup Global Kami Griffiths TechSoup Global

14. Case Studies Turned up H1N1 Emergency Hotline for Entire State of Oregon in Two Weeks Oregon 211 Info , Portland, OR Oregon 211 Info one of only two 211 Info Nets in U.S. to have H1N1 Hotline in place before season 25+ Nationwide offices with one call support Converged Network Solution, combining traditional and cloud communications/services Lower Costs, Cloud Solutions, Streamlined Voice and Data Management Greenpeace USA , National

15. Case Studies Lower Costs, Cloud Solutions, Streamlined Voice and Data Management First major city Hub location in the U.S., largest as well Converged Network Solution, combining traditional and cloud communications/services Cloud communications provide easy-to-manage solution for multiple offices, Hub management and shared space workers Setup 385 Seat, 7-State Virtual Call Center in less than 2 weeks – routed all inbound calls No reported call drops or busy signals at 7 battleground state offices day of election Obama – Biden Campaign , 7 States Hub SoMa , co-working, dynamic, social change space

19. Questions? Submit your questions using the chat box.

26. Thank you to our Webinar Sponsor! ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. For more information: pages.readytalk.com/techsoup.html

27. Thank you! Please complete the post event survey! Kami Griffiths, kami@techsoup.org, 415-633-9392