2. Working towards the Green Belt
Using Lean Six Sigma to
improve higher education

3. Learning outcomes
Delegates will
1 acquire an understanding of the meaning and applications of
lean, Six Sigma and Lean Six Sigma (LSS) as quality improvement
methodologies
2 learn about the application of LSS in a range of professional
services in one higher education institution
3 have reflected on the value of LSS as a means of making their
practice more professional

4. Workshop outline
• Overview of LSS
• Strategic implementation of LSS
• Overview of DMAIC methodology
• Group exercises using DMAIC
• Green Belt experiences
• Your Action Plan

5. Overview of Lean Six Sigma (1)
Both Lean and Six Sigma are proven customer-driven methodologies for improving
business processes
Lean
• origins in Toyota
• aims to improve efficiency by eliminating waste
Six Sigma
• origins in Motorola
• aims to improve efficiency and effectiveness by reducing or eliminating variation

6. Overview of Lean Six Sigma (2)
Lean Six Sigma
• focuses on business needs defined by the customer
• requires active engagement of staff at all levels in the organisation
• uses process mapping
• uses data to provide evidence of waste or defect
• use statistical analysis to inform business process improvement
• offers a range of tools to support business process improvement

7. Strategic implementation of LSS
• Champions – business and project
• Master Black Belt
• Black Belts
• Green Belts
• Yellow Belts
• Employees

8. Overview of DMAIC methodology
• Define
• Measure
• Analyse
• Improve
• Control

9. Green Belt experiences
Nicola Smith
• Improving the governance structures of a University
strategic committee
Bronagh Dallat
• Streamlining processing of overseas PG applications
Other Strathclyde staff
• See workbook page ??

10. Using Lean Six Sigma to improve
higher education
Your Action Plan