GOAL: How to recruit and engage supporters on Facebook

Tigerlily
TigerlilyOnline Marketing Manager à Tigerlily
GOAL!
HOW TO RECRUIT AND ENGAGE SUPPORTERS ON FACEBOOK




                      x
WE LOVE FOOTBALL...

               For the European Football Cup (June 8th to July 1st) , the french
               e-retailer Rue du Commerce asked us to create a prediction
               contest for its Facebook community.




  FRA VS ENG   FRA VS UKR        FRA VS SWE         CZE VS POR        GER VS GRE




  SPA VS FRA   ENG VS ITA        POR VS ESP         GER VS ITA        SPA VS ITA
...AND FACEBOOK APPS.

 The game was simple and sharing-oriented.
 Just predict the score and you’re set.
 This is what we call a snack app.




 Participation and virality were boosted by
 the great prizes offered by RueDuCommerce
IT’S NOT ONLY ONE GAME.
                              The aim was to create a recurring moment for this community, by giving them
 Number of                    the chance to share their predictions on 10 different matches, one at a time.
participations

   2400
                  2145
                                                                                                                                         2035

   1800                          1648         1651                                                                          1677
                                                                                                               1417
                                                           1160
   1200                                                                 1075
                                                                                      983

                                                                                                   687
    600


       0         FRA VS ENG     FRA VS UKR   FRA VS SWE   CZE VS POR   GER VS GRE   SPA VS FRA   ENG VS ITA   POR VS ESP   GER VS ITA   SPA VS ITA

                                                                          Match
TAKE A SIT IN THE FACEBOOK STANDS.
    4,5 %
            8-10 PARTICIPATIONS : THE AMBASSADORS
   7,9 %    They support the brand on Facebook in sharing content with their networks.
            The Ambassadors are crucial to increase your viral reach.
   12,2 %

            5-7 PARTICIPATIONS : THE ENGAGED FANS
            Client or future client, they interact with your brand on Facebook.
            They are listening to your messages.


            3-4 PARTICIPATIONS : THE AMATEUR
   75,4 %   They are interested in contests and games.
            They are looking for fun and Facebook is a great playground for them.



            1-2 PARTICIPATIONS : THE CURIOUS
            Even if they are curious and try new experiences, they mainly use Facebook
            basic features such as hanging out with friends.
IT’S DIFFICULT TO BE NOSTRADAMUS.

                                  78,3 %
        14 %                                                               77,9 %                      85,2 %
                                                     5,3 %
        8,5 %                    20,1 %               1%                    10,4 %                      0,2 %



   FRA VS ENG                FRA VS UKR           FRA VS SWE            CZE VS POR                 GER VS GRE

                                                                               21,9 %
       56,9 %                     14,6 %
                                                      7,6 %
                                                                                                       43,1 %
                                   2,3 %              1,6 %
       11,2 %                                                                  11,5 %
                                                                                                         0%


   SPA VS FRA                 ENG VS ITA           POR VS ESP              GER VS ITA              SPA VS ITA

 It’s hard to bet on the right score.                         % of people predicting the right winning team (or draw)
 Give the opportunity to your community to play
                                                              % of people predicting the right score
 several times, you will increase your reach.
WE BROUGHT NEW SUPPORTERS.
New likes
 1200
                              June 8th - BEGINNING OF THE GAME
                                          1123 new fans in one day
   900

                                                                     Game period : ~ 3 weeks

   600



   300

         Before : 53 new fans per day
     0
                                                                                               Time
                            4,5x new page likes during the game
IT’S ALL ABOUT ENGAGEMENT.
Engagement
  rate (%)                                                                  4,91%
  5,00



  3,75



  2,50
                                                                              Game period : ~ 3 weeks

  1,25



     0
                                                                                                         Time
             Thanks to this interactive contest, Rue Du Commerce has reached a 4,91% engagement rate. 
                                   4x the page engagement rate ! 
HEAR THE VUVUZELA EFFECT.
 Reach         Game period : ~ 3 weeks
 200000
          MAX REACH : 168144 users
                                         The OVP Mix to increase your total reach:
                                         Organic, Viral, Paid.
 150000
                                         3,5x the reach
                                         to enhance the page EdgeRank

 100000

                                                Total Reach

 50000                                          Viral Reach

                                                Organic Reach

     0                                          Paid Reach
TIME OUT.
 VISITS                         PARTICIPATIONS             CONVERSION RATE



 26762                          14478                      54%
 PLAYERS                        NEW LIKES



 6591                           4301
 AVERAGE REACH (BEFORE)         AVERAGE REACH (DURING THE GAME)



 56k                2x
                                117k
 AVERAGE ENGAGEMENT RATE        AVERAGE ENGAGEMENT (DURING THE GAME)



 0,97%                   3,7x
                                3,55%
MANY THANKS TO
ROMAIN GIACALONE
FROM RUE DU COMMERCE
FOR HIS HELP ON THIS PROJECT
TIGERLILY LOVES PRESENTATIONS.
    Take a look at our Slideshare channel!
The Tigerlily platform helps iconic brands optimize conversations, engage
 users through rich contents or contests, and identify key communities.

    NOW IS THE TIME TO BECOME A SOCIAL MEDIA CHIEF.


             VISIT OUR WEBSITE              CONTACT US
1 sur 13

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GOAL: How to recruit and engage supporters on Facebook

  • 1. GOAL! HOW TO RECRUIT AND ENGAGE SUPPORTERS ON FACEBOOK x
  • 2. WE LOVE FOOTBALL... For the European Football Cup (June 8th to July 1st) , the french e-retailer Rue du Commerce asked us to create a prediction contest for its Facebook community. FRA VS ENG FRA VS UKR FRA VS SWE CZE VS POR GER VS GRE SPA VS FRA ENG VS ITA POR VS ESP GER VS ITA SPA VS ITA
  • 3. ...AND FACEBOOK APPS. The game was simple and sharing-oriented. Just predict the score and you’re set. This is what we call a snack app. Participation and virality were boosted by the great prizes offered by RueDuCommerce
  • 4. IT’S NOT ONLY ONE GAME. The aim was to create a recurring moment for this community, by giving them Number of the chance to share their predictions on 10 different matches, one at a time. participations 2400 2145 2035 1800 1648 1651 1677 1417 1160 1200 1075 983 687 600 0 FRA VS ENG FRA VS UKR FRA VS SWE CZE VS POR GER VS GRE SPA VS FRA ENG VS ITA POR VS ESP GER VS ITA SPA VS ITA Match
  • 5. TAKE A SIT IN THE FACEBOOK STANDS. 4,5 % 8-10 PARTICIPATIONS : THE AMBASSADORS 7,9 % They support the brand on Facebook in sharing content with their networks. The Ambassadors are crucial to increase your viral reach. 12,2 % 5-7 PARTICIPATIONS : THE ENGAGED FANS Client or future client, they interact with your brand on Facebook. They are listening to your messages. 3-4 PARTICIPATIONS : THE AMATEUR 75,4 % They are interested in contests and games. They are looking for fun and Facebook is a great playground for them. 1-2 PARTICIPATIONS : THE CURIOUS Even if they are curious and try new experiences, they mainly use Facebook basic features such as hanging out with friends.
  • 6. IT’S DIFFICULT TO BE NOSTRADAMUS. 78,3 % 14 % 77,9 % 85,2 % 5,3 % 8,5 % 20,1 % 1% 10,4 % 0,2 % FRA VS ENG FRA VS UKR FRA VS SWE CZE VS POR GER VS GRE 21,9 % 56,9 % 14,6 % 7,6 % 43,1 % 2,3 % 1,6 % 11,2 % 11,5 % 0% SPA VS FRA ENG VS ITA POR VS ESP GER VS ITA SPA VS ITA It’s hard to bet on the right score. % of people predicting the right winning team (or draw) Give the opportunity to your community to play % of people predicting the right score several times, you will increase your reach.
  • 7. WE BROUGHT NEW SUPPORTERS. New likes 1200 June 8th - BEGINNING OF THE GAME 1123 new fans in one day 900 Game period : ~ 3 weeks 600 300 Before : 53 new fans per day 0 Time 4,5x new page likes during the game
  • 8. IT’S ALL ABOUT ENGAGEMENT. Engagement rate (%) 4,91% 5,00 3,75 2,50 Game period : ~ 3 weeks 1,25 0 Time Thanks to this interactive contest, Rue Du Commerce has reached a 4,91% engagement rate.  4x the page engagement rate ! 
  • 9. HEAR THE VUVUZELA EFFECT. Reach Game period : ~ 3 weeks 200000 MAX REACH : 168144 users The OVP Mix to increase your total reach: Organic, Viral, Paid. 150000 3,5x the reach to enhance the page EdgeRank 100000 Total Reach 50000 Viral Reach Organic Reach 0 Paid Reach
  • 10. TIME OUT. VISITS PARTICIPATIONS CONVERSION RATE 26762 14478 54% PLAYERS NEW LIKES 6591 4301 AVERAGE REACH (BEFORE) AVERAGE REACH (DURING THE GAME) 56k 2x 117k AVERAGE ENGAGEMENT RATE AVERAGE ENGAGEMENT (DURING THE GAME) 0,97% 3,7x 3,55%
  • 11. MANY THANKS TO ROMAIN GIACALONE FROM RUE DU COMMERCE FOR HIS HELP ON THIS PROJECT
  • 12. TIGERLILY LOVES PRESENTATIONS. Take a look at our Slideshare channel!
  • 13. The Tigerlily platform helps iconic brands optimize conversations, engage users through rich contents or contests, and identify key communities. NOW IS THE TIME TO BECOME A SOCIAL MEDIA CHIEF. VISIT OUR WEBSITE CONTACT US