Geisinger Health System - Patient experience

1. Back to the BASICS
Presenter: Tim Richardson
Email: Tim@TimRichardson.com
Twitter @TimRichardson

3. Better Team Work

4. “Jud” Judgment:
Logical & Linear in their thinking
Ideas are driven through facts and figures
Only one “Right” answer
Don’t want rock the boat

5. “Gen” Generator:
Visual in their thinking
Ideas are developed via unrelated connections
Almost always more than one “Right” answer
Challenge the status quo

7. Attitude

8. Keeping morale up
TED Talks
Spirit team
Offer mechanism for employee input
Rewards and recognition

9. Spectacular Service

10. “A pat on the back is a few vertebrae
removed from a kick in the pants but it
is miles ahead in results”

11. Service Simplified
Institute name recognition policy
Hire only housekeeping staff
Celebrate going above and beyond

12. Service Teams
Service Quality
Product Quality
Research
Facilities
Spirit
Training

13. Innovation

16. Future Shock
The illiterate of the future are not those that
cannot read or write, but those that cannot
learn, unlearn and relearn.
Alvin Toffler

17. Consistency

18. 6 books related to your position or
profession

19. 6 audio or video learning programs

20. 6 personal or professional
learning events

21. 6 vacations per year

23. Exercise 6 days a week

25. 6 incremental improvements:

26. “

27. Which 6 x 6 principle has
the greatest potential to
help me be more
innovative?

29. E/Z = E-zine
S/T = Speaker Tracks
F/U = Follow-up

30. Contact info:
Email: Tim@TimRichardson
Phone: 865-984-2700
Web : www.TimRichardson.com
Twitter: Twitter.com/TimRichardson
Also on LinkedIn and Facebook

31. Take it up a Notch
“The difference between
the 100th and the top
ranking can be as little
as .7 of a second...

32. Take it up a Notch
… and as much as
5,300% in income!