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Accelerating Good Decisions: Kanban for Distributed Cognition - INDEX
- 1. excella.com | @Honer_CUT Accelerating Good Decisions: Kanban for Distributed Cognition Trent Hone
- 2. excella.com | @Honer_CUT Trent Hone • Agile Coach with Excella • 20+ years development experience • Award-Winning Historian • Complexity Theorist
- 3. excella.com | @Honer_CUT Kanban Systems Create an Environment of Distributed Cognition that Accelerates Effective Decision-Making Our Theme
- 4. excella.com | @Honer_CUT A management method for: 1. Directly improving service delivery 2. Catalyzing Improvements 3. Evolving a business to be “fit for purpose” The Kanban Method
- 5. excella.com | @Honer_CUT Kanban Practices • Visualize • Limit Work-in-Progress (WIP) • Manage Flow • Make Policies Explicit • Implement Feedback Loops • Improve Collaboratively, Evolve Experimentally
- 6. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Kanban System Doing Done Doing Done
- 7. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Kanban System Doing Done Doing Done
- 8. excella.com | @Honer_CUT The Historical Problem The U.S. Navy’s Difficulty of Making Sense of Complex and Challenging Environments
- 9. excella.com | @Honer_CUT History Informs the Present • Effective decision- making in uncertain conditions • Prussian General Staff • Stephen Bungay • Marine Corps Doctrine • Don Reinertsen
- 10. excella.com | @Honer_CUT Pearl Harbor – December 1941
- 11. excella.com | @Honer_CUT Prewar Developments • Evolutionary Improvement • Effective learning system • Embrace of “Mission Command” • OODA – Observe, Orient, Decide, Act
- 13. excella.com | @Honer_CUT Carrier Battles – Early 1942
- 14. excella.com | @Honer_CUT The Pacific in 1942
- 15. excella.com | @Honer_CUT Night Surface Action
- 16. excella.com | @Honer_CUT Radar – “Eyes” at Night
- 17. excella.com | @Honer_CUT Real Radar Displays
- 18. excella.com | @Honer_CUT The Problem Captains lose track of the situation Task forces break down Coordination proves impossible But… the information is there
- 19. excella.com | @Honer_CUT Making sense of complex and challenging knowledge work The Current Problem
- 20. excella.com | @Honer_CUT Knowledge Work • Invisible • Coordination: • Necessary • Difficult • We lose track of the work
- 21. excella.com | @Honer_CUT Knowledge Work • But… the information is there • And… the solution is not “put it in a tool”
- 22. excella.com | @Honer_CUT The Historical Solution
- 23. excella.com | @Honer_CUT What was done?
- 24. excella.com | @Honer_CUT What was done? The Combat Information Center
- 25. excella.com | @Honer_CUT Combat Information Center
- 26. excella.com | @Honer_CUT Combat Information Center • Made the Invisible Visible • New Roles Distributed Cognitive Load • Allowed Rapid Sense-Making through Visualization and Clear Symbols
- 27. excella.com | @Honer_CUT System with cognitive capabilities greater than the collection of individuals that operate in the system Distributed Cognition
- 28. excella.com | @Honer_CUT “The Chinese Room” • John Searle • Inputs • Rules (Responses) • Outputs
- 29. excella.com | @Honer_CUT Distributed Cognition • Human Systems are Cultural Systems • Rules are implicit until we make them explicit • Rules and Symbols are the tools for creating distributed cognition
- 30. excella.com | @Honer_CUT Benefits • Make sense of the current situation • Lower individual cognitive burden • Enable self-organization • Foster decentralized decision-making Act Observe Orient Decide
- 31. excella.com | @Honer_CUT A management method for: 1. Directly improving service delivery 2. Catalyzing Improvements 3. Evolving a business to be “fit for purpose” The Kanban Method
- 32. excella.com | @Honer_CUT Kanban Practices • Visualize • Limit Work-in-Progress (WIP) • Manage Flow • Make Policies Explicit • Implement Feedback Loops • Improve Collaboratively, Evolve Experimentally
- 33. excella.com | @Honer_CUT Making sense of complex and challenging knowledge work Distributed Cognition with Kanban
- 34. excella.com | @Honer_CUT The ability to quickly and consistently make the best choice for the current situation Distributed Cognition with Kanban
- 35. excella.com | @Honer_CUT Creating a Pull System • Visualization & WIP Limits • Creates a Pull System • Clear Signals • What action to take • When to take it
- 36. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Kanban System Doing Done Doing Done
- 37. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Kanban System Doing Done Doing Done
- 38. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Kanban System Doing Done Doing Done
- 39. excella.com | @Honer_CUT Classes of Service • Explicit policies around the handling of work • Treating work differently based on: • Urgency • Risk • Source of Request • Etc…
- 40. excella.com | @Honer_CUT Typical Classes of Service • Expedite (ASAP) • Fixed Date • Standard • Intangible
- 41. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Classes of Service Doing Done Doing Done = Standard = Intangible = Fixed Date = Expedite
- 42. excella.com | @Honer_CUT Capacity Allocation • Explicit policies governing the handling of risk • Often tied to Classes of Service • Becomes a Decision Framework
- 43. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Classes of Service with Capacity Allocation Doing Done Doing Done = Standard = Intangible = Fixed Date = Expedite 4 8 3 +1
- 44. excella.com | @Honer_CUT Will this Scale?
- 45. excella.com | @Honer_CUT Summary • Distributed Cognition is real • Allows faster, better decisions • Enables self-organization • Helps mitigate risk • It is enabled through: • Effective visualization • Explicit policies
- 46. excella.com | @Honer_CUT Act Observe Orient Decide You can do this too! Leverage a Kanban System • Tighter OODA Loop • Better Decisions • Continually Improving Fitness