Discuss about business processes in organizations and related approaches such as business process management and business process re-engineering. Also it highlights about information systems that used to manage processes such as document management systems and ERP systems. And Finally introducing ISO certification.

1. Chapter 6 - Organizational
Context
IT 5105 – Professional Issues in IT
Upekha Vandebona
upe.vand@gmail.com
[Business and Organizational Processes]

2. • Series of tasks that are completed
in order to accomplish a goal
Process
• A process that is focused on
achieving a goal for a business
Business
Process
Information Systems

3. Complex Process
Simple Process

4. Business Processes
 Processes are something that businesses go
through every day in order to accomplish their
mission.
 The better their processes, the more effective
the business.
 Some businesses see their processes as a strategy
for achieving competitive advantage.
 A process that achieves its goal in a unique way
can set a company a part.
 A process that eliminates costs can allow a
company to lower its prices (or retain more
profit).

5. BPM BPR

6. Business Process Management (BPM)
Can be thought of as an intentional
effort to plan, document, implement
and distribute an organization’s
business processes with the support of
information technology.

7. Business Process Management (BPM)
BPM is more than just automating
some simple steps.
While automation can make a business
more efficient, it cannot be used to
provide a competitive advantage.
BPM, on the other hand, can be an
integral part of creating that
advantage.

8. Business Process Reengineering (BPR)
As organizations look to manage their
processes to gain a competitive
advantage, they also need to
understand that their existing ways of
doing things may not be the most
effective or efficient.

9. Business Process Reengineering (BPR)
Simply automating a bad process does
not make it better.
Instead, companies should “blow up”
their existing processes and develop
new processes that take advantage of
the new technologies and concepts.

10. BPM BPR
Innovation
Speed
Service
Quality
Job Design
Work Flow
Control Mechanism
Organizational
Structure

11. Business Process Reengineering (BPR)
Business process reengineering is not just
taking an existing process and automating
it.
We should “re-engineer” our businesses:
use the power of modern information
technology to radically redesign our
business processes in order to achieve
dramatic improvements in performance.
Definition

12. Business Process Reengineering (BPR)
BPR is fully understanding the goals of
a process and then dramatically
redesigning it from the ground up to
achieve dramatic improvements in
productivity and quality.
Definition

13. Information Systems to Manage Processes
By managing processes organizations
can empower employees and leverage
their processes for competitive
advantage.
Using process reengineering,
organizations can vastly improve their
effectiveness and the quality of their
products and services.

14. Information Systems to Manage Processes
Integrate Information systems with
Information Technology into
organizational and business
processes.
Document Management Systems
ERP Systems

15. Documented, Practiced and Managed
Processes
It allows organizations to ensure control
over how activities are undertaken in
their organization.
It also allows for standardization.
As processes change and improve, it is
important to know which processes are
changed or added recently. It is also
important to manage the process so that
it can be easily updated!

16. Document Management System Features for
Manage Documented Processes
Versions and timestamps
Approvals and workflows
Access Control
Communication

17. Enterprise Resource Planning (ERP) Systems
Business
And
Organizational
Processes
ERP
Business
And
Organizational
Processes
Competitor
Customization

18. ERP System
It is a business process management
software that allows an organization to
use a system of integrated applications
to manage the business and automate
many back office functions.
product planning, purchase
manufacturing or service delivery
marketing and sales
inventory management
shipping and payment
Human resources

19. ISO (International Standards Organization )
Certification
 Way of claiming that organizations
themselves are using best practices when it
comes to business processes.
 In order to set themselves apart from other
ordinary organizations and prove to their
customers and potential customers that they
are indeed following those good practices.
 ISO - defines quality standards that
organizations can implement to show that
they are, indeed, managing business
processes in an effective way.

20. ISO Certification
In order to receive ISO certification, an
organization must be audited and found to
meet specific criteria.
In its most simple form, the auditors
perform the following review:
Tell me what you do(describe the business
process)
Show me where it says that(reference the
process documentation)
Prove that this is what happened(exhibit
evidence in documented records)