1. Velved L Stevenson
Objective
Seek the position in Mid-Level Management.
Summary
Profoundly talented, knowledgeable and result-oriented Manager with more than 19 years experience in leading store
operations that are customer value focused; including providing sales leadership, motivating sales team, managing the
financial health of the store, driving revenue and profit growth, inventory management, loss prevention, staffing, training, etc.
Work History
Foot Locker Inc. – Foot Action USA
Store Manager 6/2005 – 2/2014
 Promoted and supported the high quality Foot Locker Inc brand image through professional selling.
 Studied and knew the strengths and weaknesses of Foot Locker Inc competitors' products.
 Achieved overall sales and financial goals of the store w/ direct profit & loss responsibility of each store.
 Maintained and promoted visual merchandising standards in the store.
 Motivated the store sales team to reach and exceed sales goals.
 Drove business at the store level; coaching merchandising and selling skills for sales associates.
 Executed monthly store sales objectives and implemented promotional initiatives.
 Hired, trained, coordinated and scheduled a staff of 8 sales professionals.
 Responsible for effective management of inventory and company operating systems.
 Ensured that every customer received the highest level of customer service through engagement.
 Supported Loss Prevention efforts in each store.
Assistant Store Manager/Supervisor 11/2003 - 6/2005
 Assisted the Store Manager in the smooth running of the retail location through effective management and
development of staff ensuring store operations were executed effectively.
 Ensured high standards of customer service and customer experience.
 Ensured high standards of visual merchandising and strategic marketing programs.
 Responsible for new hire staff orientation and sales training.
 Ensured procedures relating to stock were followed accordingly and meet Foot Locker Inc standards. .
 Ensured company security procedures for Loss Prevention were followed at all times.
 Participated in semi-annual store audits for the reconciliation of store financial records.
Valvoline Instant Oil Change Inc
Store Manager 12/1995 – 7/2003
 Understood and complied with federal, state and local regulations that affected service and parts operations, such as
hazardous waste disposal, OSHA Right-to-Know Act, etc.
 Hired, trained, motivated, counseled and monitored the performance of all service quick lube department associates.
 Provided technical assistance to employees as needed to complete service work.
 Established and maintained a good working relationship with customers to encourage repeat referral business.
 Monitored repair order trends, such as number of repair orders completed, number of items per repair order, sales per
repair order, sales per service consultant, etc.
 Ensured that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
 Ensure that all the necessary shop equipment is in proper working condition and quality checked completed jobs.
 Ensured that all required technical literature, periodicals, bulletins, etc., are obtained and properly maintained.
 Ensured that service employees follow safety policies and practices and timely reporting of any and all accidents.
 Properly documented employee behavior that may result in disciplinary actions up to termination.
 Assisted all subordinate service and sales personnel in all phases of their job descriptions.
Education
Washington High School - 1988 Honor Graduate
Milwaukee, WI
5103 N 53rd
Street, Milwaukee, WI 53218
414-231-1324 vmann112@gmail.com