2. Overview
Enterprise Architecture
Architecture and the CMDB
Architecture Design
Impact Analyzer
Export to yED
Automatic Impact Analyzer
Future Addition
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3. Enterprise Architecture
@World
• “it is a framework”
• “it is a method”
• “it is a way of life”
• Fancy colours, great PowerPoints
@Synergics
• No “bla bla bla”, we just did it
• Why ?
• ITIL !
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8. Architecture Design (1)
Core Types
• The glue between CI’s and Services
• Group CI’s into functional classes
• Technical branding
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14. • Can be redundant on CI-level and/or Services-level
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15. Architecture Design (3)
Applications
• Group one or more Services
• Link Customers
• Link Suppliers
• Customer / End-user branding
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18. Impact Analyzer
Used by different teams
• Customer Relations: to mail impacted Customers when
something is down
• Operations Team: to fill-out the Risk Assessment in Change
Management
• Incident Team: to analyse the impacted Applications, Services
and/or CI’s in Incident Management
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23. Export to yED
yED is a FREE tool
yED can NOT be automated
The usage of yEd is free of charge and one can even make use of yEd in a commercial environment
for free.
yWorks grants you the right to use yEd as an application to create diagrams. This right comes for free
for anyone that adheres to the yEd Software License Agreement. E.g. you are not allowed to
distribute yEd on your own or use it in an automated process.
The diagrams that you create belong to you. You can use your diagrams in any way you like. For
example, you can use yEd to create a diagram that is then used by your company or institution to
enhance product documentation, or to better understand internal processes.
http://www.yworks.com/en/products_yed_about.html
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24. Due to the previous restriction, we
generate our own .graphml files and
manually change the layout in yED
from:
to:
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30. Automatic Impact
Analyzer
LIVE Monitoring information from Nagios
LIVE Existing Incidents information
NOC Ready (1 minute update)
Shows “possible” impacted Customers and Applications
Allows us to improve First Call Resolution
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every port on every switch with cable colours, duplex, vlans, mac...all servers with unit and rack info, power, software, backup, monitoring, customer information, serials, etc...
virtual server
physical server, switch port information with cable colours
3 Components/Subfolders: “Core Types”, “Services” and “Applications”
“cdcit007” is a Citrix server and is member of 2 Core Types“Terminal Server”“MPS4 Server”
a database with combination services
Change C-115177Open Incident I-123221
DC ZWN Service
Monitoring does 10.000 checks every minuteNOC screen with Automatic Impact Analyzer (info from Monitoring + Incidents created by other people)
Export entire topology to graphics (currently manual work in Visio)
