The document describes a study conducted using a remote proctoring system called Remote Proctor Pro to monitor online students taking exams, finding that it effectively ensured academic integrity while being more convenient and affordable than in-person proctoring options. The system authenticates student identity, monitors their activity, secures their computer access, records exam sessions, and reviews for any violations of exam policies.

1. Remote Proctor Pro
Dr. April Cognato, Ph.D.
Michigan State University
ac@msu.edu

2. Online Course
• Fundamentals of Genetics
o Fully online
o 150 students
o Single summer session (7 weeks)
o Not proctored, remote
• Assessments
o Problem Sets, short answer, word problems
o Summative assessments, weekly “mid-term” like
exams

3. Academic Dishonesty
Infractions included:
• Plagiarism from internet sources
• Copying answer key (verbatim!!) provided
by other students
• Submitting, obtaining the key, resubmitting
with the key (LMS bug)
Suspected many; failed 6 students in 2009, 2010

4. Pedagogical Best Practices
• Tutorial on academic
integrity
• Synchronized
assessments
• Question pools
• Random delivery of
questions and answers
• Exam review controlled
Testing center at the University • Required exam
of Central Florida
NY Times July 5, 2010
proctoring

5. Comprehensive Remote
Proctoring System
Desired End User Desired System
Features Features
1. Flexible 1. Authenticates student
2. Cost-effective identity
3. Easy to employ for 2. Monitors student
faculty and students activity
4. Tech-support 3. Secures computer
5. Customer-support access
4. Compact, portable
5. LMS compatible

6. Remote Proctor Pro Solution
 Authenticates
o Biometric data
 Secures computer
o Lockdown browser
 Monitors students
o 360° camera
 Compact & portable
o Desktop, USB, disassembles
 Records
o Video record of exam session
 Reports
o Exam policy violations

7. Remote Proctor Pro
How it Works
1. Assembly
2. Enrollment
3. Authentication
4. Assessment
5. Post-assessment Review

8. How it Works: Enrollment

9. How it Works: Authentication

10. How it Works
Post-assessment Review

11. Remote Proctoring Solutions
Provided students with two options:
• Remote Proctor Pro
• National College Testing Association (NCTA),
Consortium of College Testing Centers
(CCTC) In-person Proctoring

12. RPP vs. Testing Center
Feature RPP CCTC
Authentication X X
System
Monitoring X X
Browser security X Human
Compact/portable X
Convenient X
End-user
Cost-effective X
User friendly X X
Tech support X N/A
Customer support X N/A

13. Cost Comparison
Testing Center Hours Fee CTCC 2011 SRPS
MSU M 8AM-5PM $30/exam
$180
W 12PM-5PM
Ferris State M 9AM-4PM $20/hour
University
$240
W 9AM-4PM
Grand Rapids CC M 7:30AM-7:30PM $10/hour
W7:30AM-7:30PM
$120
Kalamazoo CC M 8:30AM-9PM $20/test
$120 $100
W 8:30AM-9PM
Central Michigan M 9AM-1AM $30/test
University
$180
W 9AM-1AM
Lake Superior State M 8:30AM-4PM $15/hour
$180
W 8AM-12PM
Southwestern $20/exam
Michigan College
M 8AM-5PM $120
W 8AM-5PM

14. Remote Proctored Exams
• 86 students opted to use the SRPS
• 6 exams over 7 weeks
• Semi-synchronous exam periods
• 2 hour time limit
• Multiple choice, short answer, essay (word
problems)
• Survey of proctoring experience delivered for credit
at the end of the course

15. Remote Proctor Pro
Protects Integrity
CMS Bug
4% 4%
8% Impossible/Diffic
ult to Cheat
Easy to Cheat
Knows someone
84%
who cheated
No reponse

16. Student Testimony
“It’s a great way to have the freedom to take the exam on
your own time in whatever setting you want”
“It’s easy to use and you can take [the test] when you want”
“The remote proctoring device was easy and convenient…you could
take your exam in your own home and at whatever time you wanted.”
“You couldn’t cheat and I took my test in the comfort of my own home.”
“Remote proctoring tech support was VERY NICE and HELPFUL.”
“The lowered cost compared to the in-person proctoring exam was a plus.”
“It looks like something out of Star Wars!”

17. Future Best Practices
• Inform students of proctoring requirement (and
associated costs) at the time of registration.
• Deploy device at least 2 weeks prior to beginning
of course.
• Require a practice assessment the first week.
• Institute a backup exam plan.
• Establish good communication with your CMS IT.
• Provide students with clear instructions for
Technical Support.
• Anticipate technically challenged students!

18. Take Home Points
• Remote Proctor Pro system effectively protects
academic integrity
• RPP is a comprehensive proctoring system
o Authenticates student identity
o Monitors student activity
o Secures computer
o Records exam session
o Reviews and Reports
• RPP meets the needs of the end user
o Easy to use (faculty and students)
o Convenient
o Cost effective
o Responsive tech support
o Attentive customer service