1. Innovation 03-05.MAY.2010

2. Weam N. AbbasBBA, SPHR.Senior Management ConsultantMTI Global Management of Tomorrow 2 Your Facilitator

4. Saudi Arabia

5. Romania

6. Egypt

7. U.S.A.

9. 5 Some of our prestigious clients

10. 6 Other Important clients

11. House Rules 7 7

12. 8 Turn me off please

14. Brainstorming

15. Individual assignment and self assessment

16. Thinking as individuals and as members of a team

18. Participation is a must

19. No smoking in the room

20. Bring your tea , coffee, etc.

21. Attendance & Certificates

24. Looking at things in a new way – breakthrough thinking

25. Developing new strategies that fundamentally change the way the organization does business

27. Industry Examples and Case-Study

29. Factors that favor Incremental Innovation

30. Innovation in Processes

31. Service Innovation

32. Group Exercise

34. Where do you stand on the S-Curve?

35. Group Exercise13

37. The components of individual Innovation and Creativity

38. Characteristics of Innovative and Creative Groups

39. The effect of Time Pressure on Creativity

41. Creative and Analogical Thinking

42. The Communication Dilemma

43. Group Exercise

44. Lunch and Thuhur Prayer Break12:00 pm – 01:00 pm 14

46. The Vicious North American-European-Asian Race and its Impact on the JCC Market

47. Mobily’s Position Compared to JCC Competitors

48. Group Exercise

50. Learning from Lead Users and Empathetic Design

51. The Role of Mental Preparation

52. How Management can Encourage Idea Generation

53. Two Idea Generation Techniques15

55. Rough-Cut Business Evaluation

56. Analyzing Competition to Recognize Opportunities for Mobily as a Leader in the Telecommunication Market

58. Signs and Signals of Hidden Innovators

59. Individual vs. Group Creativity

62. Stage-Gate Systems

63. Financial Issues

64. Extending Innovations through Platforms

66. Marketing, Advertising and Public Relations

67. CRM and Clientele Development

68. Financial Management

69. Group Exercise

70. Coffee Break10:00 am – 10:15 am 17

72. The Four Stages of Change Organizations go through

73. The Perception of Change

75. Brain Storming and its 7 Rules

76. The 80/20 vs. 50/50. Logic vs. Emotion

78. Establish Strategic Direction18

82. 20

83. 21

85. 23 In business, innovation results often from the application of a scientific or technical idea in decreasing the gap between the needs or expectations of the customers and the performance of a firm's products or services.

86. 24

87. 25 Innovation is a change in the thought process for doing something or "new stuff that is made useful“. It may refer to an incremental emergent or radical and revolutionary changes in thinking, products, processes, or organizations

88. 26 in·no·va·tion Pronunciation: i-nə-ˈvā-shənbr />Function: noun Date: 15th century 1 : the introduction of something new2 : a new idea, method, or device

89. 27 Types of Innovation Incremental Innovation It is generally understood to exploit existing forms or technologies. It either improves upon something that Already exists or reconfigures an existing form or technology to serve some other purpose

90. 28 Types of Innovation Radical Innovation It is something new to the world, and a departure from existing technology or method. The terms breakthrough innovation, disruptive and discontinuous innovation are often used synonyms for Radical Innovation

92. Cost

93. Steadiness

95. 31 Types of Innovation Service Innovation Great things happen when people rethink how best to serve customers. Service Innovation can very well produce winning business models.

96. 32

97. 33 The S-Curve The Concept

99. Hold onto what they have and work hard to make it better or useful to more customers.

102. An ability to attract talent

103. They are not captives of powerful customers

104. Little bureaucracy

107. Leapfrog the rival technology with something better

108. Look for a breakthrough that will give your technology a new lease on life

110. 40 Theoretical and Psychological Aspects of Innovation and Creativity Myths about Creativity The smarter you are, the more creative you are

111. 41 Theoretical and Psychological Aspects of Innovation and Creativity Myths about Creativity The young are more creative than the old

112. 42 Theoretical and Psychological Aspects of Innovation and Creativity Myths about Creativity Creativity is reserved for the few – the flamboyant risk takers

113. 43 Theoretical and Psychological Aspects of Innovation and Creativity Myths about Creativity Creativity is a solitary act

114. 44 Theoretical and Psychological Aspects of Innovation and Creativity Myths about Creativity You can’t manage creativity

115. 45 Theoretical and Psychological Aspects of Innovation and Creativity The components of individual Innovation and Creativity

116. 46 Theoretical and Psychological Aspects of Innovation and Creativity Characteristics of Innovative and Creative Groups

118. Diversity of thought and perspective is a safeguard against Groupthink.

120. 49 What do you see?

121. 50 Types of Thinking in Innovation Critical and Analytical Thinking This type of thinking style involves determining the meaning and significance of what is observed or expressed, or, concerning a given inference or argument, determining whether there is adequate justification to accept the conclusion as true

122. 51 Types of Thinking in Innovation Creative and Analogical Thinking analogical thinking refers to a process of finding and using a known experience or domain to understand an unknown phenomenon or domain. In this case, the term thinking is used quite broadly, and may embrace subconscious or unconscious responses

123. 52 Types of Thinking in Innovation The Communication Dilemma

124. 53 Types of Thinking in Innovation Group Exercise

126. Cost-Effectiveness

127. Global Expansions

129. Cost-Effectiveness

130. Market Share

132. Competition

133. Bottom-line

135. Cost-Effectiveness

136. Market Dominance

138. Competition

139. Brand Development

141. 62 Idea Generation Learning from Lead Users and Empathetic Design Lead Users are companies and individuals, customers and non-customers whose needs are far ahead of market trends

142. 63 Idea Generation Learning from Lead Users and Empathetic Design Empathetic Design is an idea-generating technique whereby innovators observe how people use existing products and services in their own environments to produce solutions to problems customers are not aware of yet.

144. Look at all sides of the problems.

145. Talk with people who are familiar with the problem.

146. Play with the problem.

148. A climate of innovation

149. Hire innovative people

150. Encourage the cross-pollination of ideas

153. Enjoys doing innovative work.

154. An individual contributor.

155. Good problem solvers.

158. Job matching.

159. Personality/job requirement training.

161. 73 Innovation Across all Organizational Departments CRM and Clientele Development

163. RRSP

164. Pension Plans

165. Paid-up Pension Plans

167. 76 Innovation and Creativity Through Change Definition and Overview of the Concept of Change It is the process to transform something from one form to another Generally, we fear change because we develop high levels of comfort in what we are already familiar with

168. 77 Vision Skills Incentives Resources Action Plan + + + + = Change Skills Incentives Resources Action Plan + + + + = Confusion Vision Incentives Resources Action Plan + + + + = Anxiety Gradual Change Vision Skills Resources Action Plan + + + + = Vision Skills Incentives Action Plan + + + + = Frustration Vision Skills Incentives Resources + + + + = False Starts

169. 78 Innovation and Creativity Through Change The Four Stages of Change Organizations go through Initial start-up Rapid growth Leveling-out Decline

170. 79 The Human Brain and Mind Mapping Right-Brain-Dominant vs. Left-Brain-Dominant Right Brain Left Brain - logic - reason - mathematics - linear analysis - creativity - synthesis/blend - recognition - visual

171. 80 The Human Brain and Mind Mapping Brain Storming and its 7 Rules Rule # 1:Define the issue/problem Rule # 2:There must be ABSOLUTELY NO CRITICIZING OF IDEAS

172. 81 The Human Brain and Mind Mapping Brain Storming and its 7 Rules Rule # 3:Write down about five criteria for judging which ideas best Rule # 4:Now select the five ideas that everyone likes best

173. 82 The Human Brain and Mind Mapping Brain Storming and its 7 Rules Rule # 5:Give each idea a score of 0 to 5 points depending on how well it meets each criterion Rule # 6:Regardless of how it sounds, the idea with the highest score, is the one

174. 83 The Human Brain and Mind Mapping Brain Storming and its 7 Rules Rule # 7:Enjoy the Session

175. 84 The Human Brain and Mind Mapping The 80/20 vs. 50/50. Logic vs. Emotion

176. 85 What Leaders Must Do Develop an Innovation-Friendly Culture Establish Strategic Direction Be Involved in the Innovation Process Be Open to New Ideas, But Be Skeptical

177. 86 What Leaders Must Do Put People with the Right Stuff in Charge Create an Ambidextrous Organization Improve the Idea-to-Commercialization Process

178. 87 STC’s Innovation Strategy Group Exercise and Discussion

179. 88 Zain’s Innovation Strategy Group Exercise and Discussion

180. 89