1.
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CHAPTER-29
BUSINESS TRAVEL
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2.
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Business travel happens due to various
reasons. Some of them may be:
- Meet customers
- Visit other offices
- Offer products
- Make presentations
- Attend conferences
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3.
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When traveling,
you must remember that
you are going forth
a representative of your company
and you must therefore ensure that
you leave a good and positive impression
with those that you meet
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4.
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• You must plan and prepare for your travel
• Things that you would have to look into last minute
would be:
– Flight confirmations
– Hotel reservations
– Meeting timing
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5.
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Remember…
• …to make your booking through a reputed and
responsible agent
• …to double check on your travel arrangement with
regard to flight details, hotel reservations, pick up
from airport and ensure that your passport is valid
• …to carry appropriate clothes keeping in mind
weather and culture
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6.
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• …to check on baggage weight allowance and
items that may not be allowed on flight
• … to carry your business cards
• If junior and senior executives are travelling
together, the junior should see to all
arrangements
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7.
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Air Etiquette
• Airline etiquette begins when you alight from your vehicle at
the airport
• Unless you have a small bag on wheels, you should use a
trolley and put your bag on it
• At the line for the luggage x-ray, be patient and help attendant
put your luggage on the machine belt.
• Proceed to the luggage counter and wait for your turn to come
to state your seating preferences and others
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8.
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• At the queue for security check or waiting for the bus to take
you to the aircraft wait for your turn
• Do not carry banned items onto the aircraft
• Do not carry more luggage than you are permitted
• On entering the flight, look out for your seat, stow your
luggage in the overhead locker and seat yourself
• Before putting away your bags take out the reading material
from it.
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9.
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• An aisle seat is preferred if you want to walk around to stretch
legs often
• Do not call for the flight attendant until it is absolutely
necessary. Be patient with them
• If you want to converse with your neighbour, check to see if
he/she is willing to do so. He/she may be wanting to
read/sleep.
• If you do not want to speak to your neighbour, you, should
explain politely that you want to sleep or read to prepare for a
meeting and ask to be excused.
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10.
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• After landing thank the crew for taking care of you
• Incase you are traveling in a corporate jet or a
charter flight ensure to be an hour early so that you
do not delay departure
• While on board eat well. Avoid alcohol. Prefer to
drink fruit juice.
• Do not talk loudly as you will be disturbing the
privacy of the other passengers the other passengers
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11.
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Rail Etiquette
• Ensure reservation to have a comfortable journey
• Be at the station and on the platform well in advance so that
you are well settled before departure
• It is a good idea to engage a porter who knows his ways
around
• On finding your seat, put away your luggage either on the rack
overhead or under the seat. Keep adequate space for other
passenger’s luggage too
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12.
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• When the attendant comes to take an order for your
meals, it is safer to eat vegetarian food
• When you eat or drink, do not be a nuisance to
others
• After you complete your meal, place the tray and
plates so that they are not an obstruction
• As a courtesy to fellow passengers, do not play music
too loud
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13.
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• If traveling with company, do not laugh or talk loudly.
Respect the privacy of others around you.
• At night, others may want to sleep early. So after
your meal, move on to your berth.
• Keep the bathroom clean after you use as others will
be using the same after you
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14.
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Bus Etiquette
• If the journey is long, reservations must be made in advance
• Be at the bus station on time
• Once on the bus, put away your luggage and belongings so
that the other passengers are not disturbed
• If you have to get off the bus for a break in between the
journey come back in time. Do not make the other patients
wait for you
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