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Exceeding Employee Expectations
with a Reimagined Experience
Workday Confidential
Liz Jennings
Solution Marketing, Experience Technologies
Workday
This presentation may contain forward-looking statements for which there are risks, uncertainties, and
assumptions. If the risks materialize or assumptions prove incorrect, Workday’s business results and directions
could differ materially from results implied by the forward-looking statements. Forward-looking statements include
any statements regarding strategies or plans for future operations; any statements concerning new features,
enhancements or upgrades to our existing applications or plans for future applications; and any statements of
belief. Further information on risks that could affect Workday’s results is included in our filings with the Securities
and Exchange Commission which are available on the Workday investor relations
webpage: www.workday.com/company/investor_relations.php
Workday assumes no obligation for and does not intend to update any forward-looking statements. Any unreleased
services, features, functionality or enhancements referenced in any Workday document, roadmap, blog, our
website, press release or public statement that are not currently available are subject to change at Workday’s
discretion and may not be delivered as planned or at all.
Customers who purchase Workday, Inc. services should make their purchase decisions upon services, features,
and functions that are currently available.
Safe Harbor Statement
Business and Employee Desires
Maximize Limited
Time and Resources
Instant Access to
Information and Help
Clarity On Where to
Go for What
Support Amidst Increasing
Business Pressures
Reliance on Business
Systems for Tech Strategy
Included,
Informed,
Supported
Clear, Guided Experience
Easy Access to Additional Assistance
Workday Confidential
Self-Service
Find what I need to answer
my own questions.
Seamless Access
If I need additional assistance from a
person, it is easy to create a case
Unforgettable Experience
Personalized to Each Person
Workday Confidential
Workday Journeys
Making the Most of Every Moment
● Paths
● Insights
Workday Help
Focus on People, Not Tickets
● HR Knowledge Management
● Enhanced HR Search
● Case Management
Workday Employee Experience
Workday Confidential
Knowledge
Articles
Policies & Content
WD Assistant
Response
Cards
Workday Delivered
Home & Search
Results &
Recommendations
Insights
3rd party Experiences
Case Creation
Assisted Resolution
Workday
Journeys
Workday
Workday HelpCollaboration Tools
Guides
Recommendations
]]
]]
DEMO
Workday Confidential
Thank You
Workday Confidential

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Exceeding Employee Expectations with a Reimagined Experience

  • 1. Exceeding Employee Expectations with a Reimagined Experience
  • 2. Workday Confidential Liz Jennings Solution Marketing, Experience Technologies Workday
  • 3. This presentation may contain forward-looking statements for which there are risks, uncertainties, and assumptions. If the risks materialize or assumptions prove incorrect, Workday’s business results and directions could differ materially from results implied by the forward-looking statements. Forward-looking statements include any statements regarding strategies or plans for future operations; any statements concerning new features, enhancements or upgrades to our existing applications or plans for future applications; and any statements of belief. Further information on risks that could affect Workday’s results is included in our filings with the Securities and Exchange Commission which are available on the Workday investor relations webpage: www.workday.com/company/investor_relations.php Workday assumes no obligation for and does not intend to update any forward-looking statements. Any unreleased services, features, functionality or enhancements referenced in any Workday document, roadmap, blog, our website, press release or public statement that are not currently available are subject to change at Workday’s discretion and may not be delivered as planned or at all. Customers who purchase Workday, Inc. services should make their purchase decisions upon services, features, and functions that are currently available. Safe Harbor Statement
  • 4.
  • 5. Business and Employee Desires Maximize Limited Time and Resources Instant Access to Information and Help Clarity On Where to Go for What Support Amidst Increasing Business Pressures Reliance on Business Systems for Tech Strategy Included, Informed, Supported
  • 6.
  • 7.
  • 8.
  • 10. Easy Access to Additional Assistance Workday Confidential Self-Service Find what I need to answer my own questions. Seamless Access If I need additional assistance from a person, it is easy to create a case Unforgettable Experience
  • 11. Personalized to Each Person Workday Confidential
  • 12. Workday Journeys Making the Most of Every Moment ● Paths ● Insights
  • 13. Workday Help Focus on People, Not Tickets ● HR Knowledge Management ● Enhanced HR Search ● Case Management
  • 14. Workday Employee Experience Workday Confidential Knowledge Articles Policies & Content WD Assistant Response Cards Workday Delivered Home & Search Results & Recommendations Insights 3rd party Experiences Case Creation Assisted Resolution Workday Journeys Workday Workday HelpCollaboration Tools Guides Recommendations ]] ]]