Startups might start small, but they have global ambitions. ✨ Opening new markets is tricky. But it's one of the main challenge that European entrepreneurs have to face, sooner rather than later. Doctolib is making it easier to book appointments with a doctor online. Since opening Germany, they've generated over 1M bookings. ⚡️ Backed by Accel and prominent French entrepreneurs, the startup raised a series C of €26M this summer. Matthieu Birach has been spearheading the German expansion from the start. He shares with us how they hired 50 employees and opened 5 cities... in just 18 months. 

1. IMPROVING HEALTHCARE ACCESS FOR 500 MILLION EUROPEANS

2. OUR ENTREPRENEURIAL VISION
1. Provide the best daily tools for patients and doctors/hospitals to
improve the efficiency of the healthcare system
2. Build a 2,000 employees company who shares the same culture
and project

3. Find the best details about physicians near you
Book an appointment online 24/7 on every device
Select the physician that fits your needs
Never loose an appointment (reminders, address, details, ability to
cancel online…)
DOCTOLIB FOR PATIENTS: 4 LIFE-CHANGING BENEFITS

4. DOCTOLIB FOR DOCTORS : 5 VALUE PROPOSITIONS
A new generation cloud-based agenda for optimal productivity
Tools to reduce no-shows up to 75%
Tailored consulting on consultation optimization
An online presence management (Maps, Doctolib, Google…)
Online 24/7 booking : a new experience for their patients
+

5. 5
#1: Organization of
Practices and
Hospitals
#2 : Link between
patients and
physicians
#3: link between
physicians
#4: Patient Health
Management
HOW ARE WE TRANSFORMING HEALTHCARE?

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Founding dates
• Oct 13: initial IT developments
• Nov 13: website & BMS launched
• Dec 13: first clients tests
30,000 doctors
12m UV
Launch of
Germany
Biggest public
European group
(APHP)
LEADER IN THE APPOINTMENT BOOKING MARKET

7. 7
OUR INVESTORS AND GROWTH GOALS
In under 3 year months, Doctolib has raised 50M€ from renowned entrepreneurs.
Two goals : consolidate and develop our current markets (1), fuel our European ambition (2)
Pierre Kosciusko-Morizet
Founder of PriceMinister and ISAI
Accel Partners
Spotify, Dropbox, Kayak, Facebook…
Kerala Ventures
Hopwork, Privateaser, …
Nicolas Brusson
Founder of Blablacar
Bpifrance
Sigfox, Withings, Parrot, Drivy,…
Ludwig Klitzsch
Founder of CIP Gruppe

8. 8BN doctors’ appointments are made
each year in Germany
2BNdoctors’ appointments are made
each year in Europe
400khealth practitioners
at least in Germany
1/3of a doctor’s time is spent on administrative
tasks
Sources:Statista/Barmer-GEK-Arztreport2010/OpinionWay2015
WHY LAUNCHING IN GERMANY ?

9. Netherlands
17 m
Switzerland
8,4 m
Belgium
11,4 m
<
<
<
Nordrhein-Westfalen
17,8 m
Bayern
12,5 m
Baden-Württemberg
10,5 m
WHY LAUNCHING IN GERMANY BEFORE SOMEWHERE ELSE?

10. France : a growing community of 23,000 doctors in 3 years
• 2,500 new doctors each month, 12 million patients in love with www.doctolib.fr
• 40 million appointments managed each year
• Partners with 800 health establishments
• In 2017, 35% of the French population has booked an appointment online at least
once
Germany : starting from scratch less than 1 year ago
• We built a 100% German company that share our passion and European ambition
• 50 people German team with 5 offices in Berlin, Cologne, Dusseldorf, Munich and
Hamburg – 100 persons to be recruited in the next year
• 1000+ first doctors across various medical specialties and types of organization
FRANCE & GERMANY : OUR EUROPEAN ADVENTURE SO FAR

11. 11
HOW TO
MAKE
IT
IN GERMANY (?)

12. Take root and adapt with new processes and
organization
Hiring and building a great team in a country with
full employment
Building your network and developing sales in a
different market
MAIN CHALLENGES FOR OUR DEVELOPMENT IN GERMANY

13. THIS IS YOUR
IDEA / PRODUCT
THIS IS YOUR
TEAM
+
DON’T OVER COMPLICATE YOUR
ORGANIZATION WHEN GOING
INTERNATIONAL
Take root & adapt
SIT DOWN, BE HUMBLE

14. 14
STRAT FROM SCRATCH AGAIN
THE CONTEXT IN WHICH YOU
OPERATE IS DIFFERENT SO YOU HAVE
TO ADAPT EVEN YOUR BEST
PROCESSES
THINK ABOUT EVERY THING YOU DID
WHEN YOU STARTED YOUR FIRST
MARKET
Take root & adapt

15. 15
Hire and build your team
Targeting
Clear brief, perfect communication with
hiring managers, feedback loop, clear
assessment grid
Volume
Attack, motivation, creativity, organization,
hunting tips, perfect knowledge of the
tools used
Conversion
Personalized communication, market
watch, industry knowledge, selling skills
x x
HIRE LIKE NEVER BEFORE

16. 16
IT’S ALL ABOUT A TEAM (yes, again)
Hire and build your team
THE TEAM YOU ALREADY BUILD
IS YOU BEST ASSET
INTERNATIONALIZATION IS NOT
POSSIBLE WITH A STRONG TEAM;
AND IT WILL DEMAND A LOT FROM
EVERYONE

17. Sales
Selling something in a market you know is hard
Selling a software in a market you know is really hard
Selling a software in a market you know in an old industry is really really hard
Selling something a software in an old industry in a market you don’t know is impossible
SELL LIKE NEVER BEFORE

18. 18
FOCUS ON YOUR PRODUCT AND YOUR CUSTOMERS
Sales
FOCUS ON THE USAGE OF YOU
PRODUCT
BE READY TO WORK ON YOUR
PRODUCT AGAIN TO MAKE IT
PERFECT TO YOUR NEW MARKET

19. 2020
GROWTH PLAN
150k doctors
200M appointments
1 000 employees
Provide the best daily tool
for patients and doctors/facilities.
IMPROVING HEALTHCARE ACCESS FOR 500 MILLION EUROPEANS

20. OBJECTIFS DU PARTENARIAT
PRESENTATION DE DOCTOLIB
LE CONCEPT DOCTOLIB
DEPLOIEMENT DU PARTENARIAT
www.doctolib.de
Improving healthcare access for 500 million Europeans
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