Engaging your organisation in an intranet rebuild
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Tips and techniques for engaging your organisation in an intranet rebuild. Presented at the Australian and New Zealand SharePoint conferences, July 2014.
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Engaging your organisation in an intranet rebuild
- 1. S H A R E P O I N T CONFERENCES 2 0 1 4 Rebecca Jackson Intranet Specialist Melbourne Water bit.ly/1nAJJhK @_rebeccajackson
- 2. #auspc #nzspc Intranet Specialist at Melbourne Water Sketchnoter Social media and marketing Find me on: Twitter: @_rebeccajackson Blog: rebeccajacksonblogs.wordpress.com Yammer group: bit.ly/1nAJJhK
- 3. #auspc #nzspc Overview of our project Why bother with engagement How you can engage your organisation Tips for success
- 5. #auspc #nzspc Victorian government owned 850-2500 staff $9.4 billion in assets Looks after water supply catchments removal / treatment of sewage rivers, creeks, major drainage
- 6. #auspc #nzspc Key issues: Technology end of life Lack of innovation Under-resourced and under funded Ownership/governance confusion Out of date content
- 8. #auspc #nzspc Current project: • New platform • Governance • Up-to-date content • Improved usability Post project: • Collaboration • Social networking • Mobile • Forms
- 9. #auspc #nzspc SharePoint 2013 Launch planned for September 2014
- 10. #auspc #nzspc
- 11. #auspc #nzspc
- 12. #auspc #nzspc
- 13. #auspc #nzspc
- 14. #auspc #nzspc
- 15. #auspc #nzspc Beppie CC BY-NC-SA 2.0 via Flickr
- 16. #auspc #nzspc
- 17. #auspc #nzspc It’s their intranet, you need to know what they NEED Builds initial awareness about the project Do it through Focus groups Surveys Interviews
- 18. #auspc #nzspc Representation from across the business Keep updated about the project Input into key project tasks Quick access to what the business needs
- 19. #auspc #nzspc Represent your typical intranet users Basis for design decisions Quick reference to user perspective Tool when talking to project stakeholders
- 20. #auspc #nzspc Natalie the New Starter Anita the Author Karen the Knowledge Worker Peter the People Manager Austin the Operator
- 21. #auspc #nzspc
- 22. #auspc #nzspc Take every opportunity to talk about the project Show designs and progress Don’t be afraid about feedback
- 23. #auspc #nzspc Based on clear principles Users do the work Card sorting Tree testing
- 24. #auspc #nzspc Users follow scenarios Issues are recorded Where practical, worked into development or the upgrade path
- 25. #auspc #nzspc Project team follows formal scripts Users do ‘exploratory testing’ They become familiar with the system Find issues that scripts don’t
- 26. #auspc #nzspc
- 27. #auspc #nzspc Duncan Hull CC BY 2.0 via Flickr
- 28. #auspc #nzspc
- 29. #auspc #nzspc LendingMemo.com CC BY 2.0 via Flickr
- 31. #auspc #nzspc Matt McGee CC BY-ND 2.0 via Flickr
- 32. #auspc #nzspc Hyperbole and a half
- 33. #auspc #nzspc It’s their intranet Supports a solid business case Early buy-in leads to project success Different perspectives
- 34. #auspc #nzspc Requirements gathering Business Representative Group Personas Information architecture Usability testing User acceptance testing
- 35. #auspc #nzspc Ask what they need… not what they want Involve early and throughout Budget for design activities Be clear on expectations Treats go a long way Make it fun
- 36. #auspc #nzspc How you can find me: Connect zone Yammer group: bit.ly/1nAJJhK Twitter: @_rebeccajackson Blog: rebeccajacksonblogs.wordpress.com/
- 37. #auspc #nzspc Thank you to our Australian sponsors
- 38. #auspc #nzspc Thank you to our New Zealand sponsors
Notes de l'éditeur
- Primary reason we build, redevelop and improve on intranets is for staff. Intranets support business processes, bring staff together, make their jobs easier (ref essential intranets). An intranet built without engaging staff, might have a purpose but is unlikely to serve core staff needs.
- One of the hardest tasks with an intranet build or redevelopment is the business case, getting the funding. Starting with user research can help to identify areas of quick win or big bang for buck. Finding where efficiencies can be gained, what peoples issues are, is the starting point for your project. Compelling evidence and strong figures will speak to senior executives and assist in getting the resources required to build or improve.
- While doing a huge unveiling of the intranet and surprising staff with a dazzling new system might sound great for marketing, from a change management perspective it’s a big risk. By involving people in the project early
- A project team can get a bit of project tunnel vision
- If not for professionals, ensure time/resources to DIY
- If you are asking people for their time, you need to be clear exactly what you need them for. You should also be really clear what you DON’T need them for.
- Feed them and they will come
- Meme of the day Chicken chilli zilla
- Feel free to jump into the Yammer group to ask questions Don’t forget to fill out the conference feedback form