Influencing Up through Personal Leadership

4. The misconception of technical skill and knowledge @aames | © 2017 Idyll Point LLC 4 People Skills Self-Management Skills Motivation Attitude Team Facilitation Communication … Tech Skill Knowledge Necessary for top performance but not sufficient Easier to see and develop Characteristics that lead to longer-term success Harder to see and develop Stakeholder Management

10. Attitude -- Maxwell Determines our approach to life and our relationships with people Can turn problems into opportunities, give us an uncommonly positive perspective, and reduce our stress and make us happier @aames | © 2017 Idyll Point LLC 10

12. What is influence? (wikipedia) Changing others’ actions or thoughts Amount you have often determined by confidence/self-esteem Ability affected by your perceived expertise or credibility, by others’ trust in your knowledge or skill @aames | © 2017 Idyll Point LLC 12

14. Why influence others? 1. To get my way, drive my agenda 2. To get more done than I can do myself 3. To gain collaborators, experts 4. To do the right thing 5. To change the world 6. … @aames | © 2017 Idyll Point LLC 14

20. Create an environment of influence q Focus on your circle of influence (what you can control) q Lead/manage yourself, first q Become a leader…of yourself! q Build the brand of YOU! Our biggest hurdle is us @aames | © 2017 Idyll Point LLC 20

21. Practice the 7 Habits -- Covey Dependence à Independence à Interdependence Private victory: 1. Be proactive 2. Begin with the end in mind 3. Put first things first Public victory: 4. Think win/win 5. Seek first to understand… then to be understood 6. Synergize 7. Sharpen the saw @aames | © 2017 Idyll Point LLC 21

22. Become emotionally intelligent -- Goleman Self Others Awareness Self Awareness Social Awareness • Know what we feel at the moment • Use that to guide decision making • Sense what people are feeling • Understand the perspectives of others • Cultivate rapport Actions Self Management Relationship Management Handle our emotions so that they enhance rather than interfere with performance • Handle emotions in relationships well • Be able to read social situations accurately • Use these skills to persuade, lead, and negotiate @aames | © 2017 Idyll Point LLC 22 1 2 3 3

23. Lead-up principles -- Maxwell q Lead yourself exceptionally well q Lighten your leader’s load q Invest in relational chemistry q Become a go-to player q Be better tomorrow than you are today @aames | © 2017 Idyll Point LLC 23

26. Afew branding tips - D’Alessandro q Your boss is your brand co- author q Put your boss on the couch q Look beyond your navel q It’s always show time q Make the right enemies q Fly higher, get shot at more q Everybody coulda been a contender; ensure you stay one @aames | © 2017 Idyll Point LLC 26

27. Build your brand @aames | © 2017 Idyll Point LLC 27 1. Know, manage, and lead yourself 2. Make the most of your strengths 3. Find and leverage your passion 4. Demonstrate and articulate value 5. Continuously improve 6. Be visible; “brag” appropriately

28. Bragging tips -- Klaus qBe your best, authentic self qTalk with me, not at me qThink about who you’re bragging to q Say it with meaningful and entertaining stories q Keep it short and simple q Be able to back up what you say q Know when to brag q Turn small talk into big talk q Keep your content current and fresh q Be ready at a moment’s notice q Have a sense of humor q Use it all: your eyes, ears, head, and heart

31. What obstacles do you face? 1. No time for pandering to boss’ ego, for meeting before meeting, etc. 2. Boss’ agenda isn’t clear, seems personal 3. Overcommitted, can’t deliver 4. Team delivers, but you don’t get what you want/expect 5. … @aames | © 2017 Idyll Point LLC 31

32. Influencing up effectively q Know what’s important to them – “What keeps you up at night?” q Speak their language – in terms of revenue, costs, value, loyalty, time, productivity q Make them look good q Articulate the value of your results q Let them take credit (the good ones will give it) q Be accountable – commit, deliver, and take responsibility (good and bad) q Be teachable: Continually improve and add to your personal value q Get a mentor q Network, network, network @aames | © 2017 Idyll Point LLC 32

33. Add value Currency Do you deliver as committed? Renegotiate as needed? Accessibility Are you easy to find? Teaming Are you easy to work with? Do you play well with others? Utility Can you be used for multiple projects? Do others see you as multi-use? Quality Are you usually accurate, reliable and credible? Medium How is your brand conveyed to others? (Word of Mouth, Email, Networking, Mentoring, Happy Hour) Repackaging How often to you “re-package” your brand? Do you keep your brand fresh and vibrant? Flexibility Are you flexible? Are you open to others thoughts and ideas? Repeat business After you work with others, do they come back for more? Net, can you work with teams repeatedly or do you leave a trail of broken glass?

36. Resources The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism by Olivia Fox Cabane The 7 Habits of Highly Effective People by Stephen R. Covey by Daniel Goleman • Emotional Intelligence: Why it can matter more than IQ • Primal Leadership The Wisdom of Teams: Creating the High-Performance Organization by Jon R. Katzenbach and Douglas K. Smith by Peggy Klaus • The Hard Truth about Soft Skills : Workplace LessonPeople Wish They'd s Smart Learned Sooner • Brag! Tooting your Own Horn Without Blowing It by John C. Maxwell • The 360° Leader • Attitude 101 Influencer: The Power to Change Anything by Kerry Patterson and Joseph Grenny Leadership by Tom PetersCareer Warfare, David D’Alessandro The Adventures of Johnny Bunko: The Last Career Guide You'll Ever Need, Daniel Pink @aames | © 2017 Idyll Point LLC 36

37. Professional development wisdom map & checklists Requestacopyat andrea@IdyllPointLLC.com Discover your strengths and passion Manage your: • Time • Attitude • Interpersonal relationships Think strategically: What does your boss, org, company/client need? How can you leverage that for your career? Don’t forget to leverage your great, strategic work to give back! STC, etc. Discover the work that will have the greatest impact on your boss, org, or company/client! Develop a vision, mission, and goals Develop a task list: • Skills to develop • Technologies to learn • Tools to learn • Work to complete Manage it all like a “real” project! Determine transferrable skills to support your goals: • Analytic/problem solving • Interpersonal • Business Determine necessary technologies and required tools to support goals PACE YOURSELF! 37

38. Take a moment to jot down… What I’m doing to develop better personal leadership skills: ________________________________ People who can help me on my personal leadership journey: ________________________________ My next step on my personal leadership journey is to: ________________________________ @aames | © 2017 Idyll Point LLC 38

40. Andrea L. Ames Keynote speaker, award-winning author CEO/Founder & Content Experience Strategist Idyll Point Group Program Chair & Instructor, Technical Writing & Communication UCSC Extension Silicon Valley STC Fellow ACM Distinguished Engineer 2016 MindTouch Top 25 Content Strategy Influencer 2017 [A] Top 25 Masters of Multichannel (marketing) @aames | © 2017 Idyll Point LLC 40

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