1. QUALITY OF WORK LIFE
&
JOB SATISFCTION
PRESENTED BY-:
ABHEY SHARMA

3. JOB SATISFACTION…
Job satisfaction is the collection of feelings
and beliefs people have about their current
jobs.
Job satisfaction is a positive feeling about
your job resulting from an evaluation of its
characteristics.

4. JOB SATISFACTION…
o Job satisfaction is an important work
attitude in organizational behavior
because it affects a wide range of
behaviors and contributes to workers’
well-being. It is one of the most well
researched work attitudes.

5. Theories of job
satisfaction…
 There are numerous theories
attempting to explain job
satisfaction, but three conceptual
frameworks seem to be more
prominent
 Content Theories
 Process Theories
 Situational Theories

6. Theories of job
satisfaction…
 Content Theories suggests that job
satisfaction occurs when one’s need for growth and
self-actualization are met by the individual’s job.
 Abraham Maslow “hierarchy of needs”
 Frederick Hertzberg (1974) “two factor theory”

7. Theories of job
satisfaction…
 Process Theories: Process theories
attempt to explain job satisfaction by looking at
expectancies and values. These theory of job
satisfaction suggests that workers’ select their
behaviors in order to meet their needs.
 Adams’ (1963) and Vroom (1982) “equity theory”

8. Theories of job
satisfaction…
 Situational Theories: The situational
occurrences theory emerged in 1992,
when Quarstein, McAfee, and Glassman
stated that job satisfaction is determined
by two factors:
situational characteristics
&
situational occurrences.
Within this theoretical framework, job
satisfaction is a product of both
situational factors and situational

9. Job satisfaction
is an attitude
rather than a
behavior.
In addition to attitudes
about a job as a whole,
people can have
attitudes about various
aspects of their jobs,
such as the kind of work,
pay, relationship with
their supervisor, the
quality of the physical
environment in which
they work, degree of
fulfillment in their work,
etc.
Job Satisfaction is an emotional
response to a job situation. It
determined by how well outcomes
meet or exceed expectations. Job
Satisfaction represents several
related attitudes.

10. Measuring job
satisfaction…
• Two approaches are popular..
1. single global rating..
2. summation of job facets..

11. Measuring job
satisfaction…
1. single global
rating
One question, such as “All
things considered, how
satisfied are you with your
job? ”
2. summation of job
facets
identifies key elements of
the job such as nature of
work, supervision, present
pay, promotion
opportunities, and relations
with coworkers.
Researchers add the
ratings to create an over all
job satisfaction score.
=Minnesota satisfaction
questionnaire.
=Job Descriptive
Index(JDI)
=Job satisfaction

12. How satisfied are people in
their jobs?
 The answer seems to be qualified “yes”.
Independent studies over the past 30
years generally indicate more workers are
satisfied with their job than not. Research
shows satisfaction level vary a lot,
depending on which facet of job
satisfaction you are talking about.

13. How satisfied are people in
their jobs?
 some segments of the market are
more satisfied than others, they tend
to be higher paid, higher skilled jobs
which give workers more control and
challenges.

14. How satisfied are people in
their jobs?

15. What Determines Job
Satisfaction?
 –Mentally Challenging Work
 –Independence
 –Equitable Rewards
 –Supportive Working Conditions
 –Supportive Colleagues
 –Personality - Job Fit
 –Heredity/Genes

17. What Determines Job
Satisfaction?
 Realize that some workers will be
more satisfied that others with the
same job because of different
personalities and work values. Job
satisfaction can be increased because
it is determined not only by
personalities but also by the situation.

18. What Determines Job
Satisfaction?
 Try to place newcomers in groups whose
members are satisfied with their jobs.
 Identify the facets of the job that are important to
workers and try to increase their satisfaction by
providing these facets.
 Assess subordinates’ levels of job satisfaction
using scales to monitor their levels of job
satisfaction.
 Realize the workers’ job satisfaction levels depend
on their perceptions of their jobs, not yours;
 changing some facets of the job may boost job

19. How Employees Can Express
Dissatisfaction?
 There are a number of ways
employees can express dissatisfaction
• Exit
• Voice
• Loyalty
• Neglect

20. How Employees Can Express
Dissatisfaction…
 Exit:
Behavior directed toward leaving the
organization, including looking for a
new position as well as resigning.
 Voice:
Actively and constructively attempting
to improve conditions, including
suggesting improvements, discussing
problems with superiors, and some
forms of union activity.

21. How Employees Can Express
Dissatisfaction…
 Loyalty:
Passively but optimistically waiting for
conditions to improve, including
speaking up for the organization in the
face of external criticism, and trusting
the organization and its management
to “do the right thing.”

22. How Employees Can Express
Dissatisfaction…
 Neglect:
Passively allowing conditions to
worsen, including chronic
absenteeism or lateness, reduced
effort, and increased error rate.

23. How Employees Can Express
Dissatisfaction…
 Exit and neglect behaviors encompass
our performance variables productivity,
absenteeism, and turnover.
 Voice and loyalty are constructive
behaviors allow individuals to tolerate
unpleasant situations or to revive
satisfactory working conditions. It helps
us to understand situations, such as
those sometimes found among unionized
workers, where low job satisfaction is
coupled with low turnover.

24. Impact of satisfied and
dissatisfied employees on
work place…
 Job Satisfaction and employee
performance:
Some researcher used to believe the
relationship between job satisfaction and
job performance was a myth but a review of
three hundred studies suggested the
correlation is pretty strong. Organizations
with more satisfied employees tend to be
more effective.

25. How Employees Can Express
Dissatisfaction…
 Job satisfaction and Co worker:
Satisfied employees would seem more
likely to talk positively about the
organization, helps others and go beyond
the normal expectations in their job. Those
who feel their co-workers support them are
more likely to engage in helpful
behaviors, whereas those who have
antagonistic relationship with co-workers
are less likely to do so.

26. How Employees Can Express
Dissatisfaction…
 Job satisfaction and customer
satisfaction:
Service organization manager must be
concerned with pleasing customers. It is
important to ask is employee satisfaction is
related to positive customer outcome? For
frontline employees who have regular
customer contact the answer is “yes”.
Satisfied employees increase customer
satisfaction and loyalty.

27. How Employees Can Express
Dissatisfaction…
 Job satisfaction and absenteeism:
There is negative relationship between
satisfaction and absenteeism, but it is
moderate to weak. While it certainly makes
sense that dissatisfied employees are more
likely to miss work other factors affect the
relationship.

28. How Employees Can Express
Dissatisfaction…
 Job satisfaction and turnover:
The relationship between the job
satisfaction and turnover is stronger than
between satisfaction and absenteeism. The
satisfaction turnover relationship also is
affected by alternative job prospects.

29. How Employees Can Express
Dissatisfaction…
 Job satisfaction and workplace
deviance:
Job dissatisfaction and antagonistic
relationship with co-workers predict a
variety of behaviors organizations fine
undesirable including unionization attempts,
substance abuse, stealing at work, undue
socializing and tardiness.