This document provides an overview of Activeo, a company that helps other companies improve their customer performance. It discusses Activeo's value proposition of optimizing customer interactions, improving customer experience, monitoring quality and performance. The document outlines Activeo's evolution since 1993 and global reach through partnerships. It also lists some of Activeo's major customers across different industries.

1. Company Presentation
October 2013
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www.activeo.com

2. Contribution to the phases of maturity
of client organizations
Good results
Control
Best performance
Improve
Offer the best
Excel
Best effort
Handle
• Reach appropriate person
• Integrate all channels
• Automate type of contacts
• Improve productivity
• Optimize resources
• Access information
• Reduce response time
• Streamline processes
• Record contact history
• Drive for quality
• Trace back to root causes
• Make it fast and simple for the
customer
• Measure action plan efficiency
• Implement the voice of the
customer across the organization
• Improve customer satisfaction
• Innovate using customer experience
Manage and optimize
call flows
Monitor
performance
Improve sales and
quality of service
Innovate,
transform
EXTERNAL FOCUSINTERNAL FOCUS
Performance
Revenus par transaction
Customer satisfaction
WFO
Unified Com
Customer
Feedback
Speech
Analytics
Quality
Monitoring

3. We help companies improve
their customer performance
Application SoftwareSoftware Applications
vision
Efficient Customer strategy is driven by shared knowledge,
collaborative unified communications, quality monitoring,
and customer analytics.
– Structuring the Customer Journey,
– Listening to the Voice of the Customer ,
– Improving Customer Service Performance
while containing cost, have become the major criteria
driving organizations to improve customer acquisition
and retention
value proposition
Help our clients to achieve immediate measurable efficiencies
that will enable them to excel in their customer strategies by:
– Optimizing their customers interactions
– Improving their customers experience
– Monitoring quality and performance

4. A continuous evolution
Driving Customer Change
1993 Company founded
1995 Display solution LogePal
1998 CTI with Call Center Technologies
2001 IP contact center
2004 Business Consulting with Affluence
2006 LogePal RefleXion
2008 Workforce optimization & VoC
2011 UC Care with IP Experts
2012 Activeo Singapore
2013 Celtycs India

5. Global reach with
LimeBridge worldwide alliance
Global
Support
• Offices in France,
India & Singapore
• Support out of
Mauritius
Global
Trends
• With Limebridge
partners in the
North America,
Europe, Asia and
Australia
Global
Understanding
• With Customers
in Europe, Africa,
Asia, North and
South America

6. The LimeBridge Alliance
Thought leadership and best practices
LimeBridge is an alliance of companies specializing in customer and contact management around the globe.
The LimeBridge Alliance brings together the exceptional talents and experience of the leading independent firms specializing in
customers, people and profitability. LimeBridge gives you the practical experience you want wherever you need it.
Our conviction :
“The best service to offer
customers is to release them from
the constraints related to the tool”
• A methodology
• A book
• A support tool

7. A wide range of expertise based on
a network of business an technology partners
Technology Partners
Business Partners

8. References by industry
Some of our major customers
BANKING
INSURANCE
MANUFACTURING
MEDIAS
TELCOS
PUBLIC
SECTOR
SERVICES
RETAIL
EDUCATION
NATIONALE

9. www.activeo.com