Robotic Process Automation Services

INDIA
R Systems International Ltd.
C-40, Sector 59,
Noida 201307 (UP)
India
www.EncodingEnhancers.com
ROBOTIC PROCESS AUTOMATION
RPA software - a “Digital Ape”

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Table of Contents
1. Automation Spectrum
2. Robotics Process Automation- Why
3. Difference between traditional and Robotic automation
process
4. Robotics Process Automation Capabilities
5. Corporate functions eligible to RPA
6. Steps to perform RPA
7. Encoding’s RPA Forecasts
8. Illustrations of a robotized process
9. Execution Model
10. Case Study – Bank Account creation
11. Case Study – Insurance Renewal Process
12. Case Study – Enable International Roaming
13. 3 benefits RPA brings to corporates
14. Best Practices
15. Reports and Dashboards

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Automation Spectrum
Tapping into the full power of a virtual workforce requires organizations to set up infrastructure that
maximizes benefits and complies with data restrictions, educates employees to embrace the technology and
embeds RPA within the company culture.
In this way, firms can look forward to industrialized implementations with an ease and speed of delivery that
is unique to RPA. Investment in virtual workforces puts businesses at the forefront of innovation. Looking
ahead, new technologies, such as artificial intelligence (AI), will be used to further grow and develop these
virtual workforces into autonomous, automated solutions.

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
www. EncodingEnhancers.com
Robotics Process Automation – Why?
 Robotic automation lets organizations automate current tasks as if a real person was
doing them across applications and systems
 Interacts with individual systems in the same way as a human user, meaning
no complex system integration required

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Difference between traditional and Robotic automation
process

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Use a private “Robotic Automation Cloud”
to create resources on demand
Robotic Cloud
Built on proven scalable and resilient
technology and following standard
architecture principles
End to end data governance and logical access
management
Enterprise Strength
Execution Intelligence
Continuously verifies outcomes; applies a
digital level of insight to human processing
activity
Lights Out Workforce
Virtual workforce from first principles,
designed to work autonomously.
Technology
Processing expertise is combined and available to all
appropriate digital employees, centralised repository
provides ease of maintenance
Removes overhead and risk associated with
distributing process definitions
Knowledge Hub
Virtual employees are multi-skilled across all
automated processes.
Adaptive Capacity Management
Draws insight from the wealth of data captured by
the virtual workforce
Robotic Analytics
Virtual employees always follow documented
processes to the letter, without error, omission or
deviation.
Complete Compliance with Zero Deviation
Operations
Reduces operational costs and re-work, increases
customer satisfaction
Increased Efficiency
Robotics Process Automation Capabilities

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
7 Robotic Skills important to have

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Why working in silos is not the answer ?
Firms that lack consistent strategies, tools, standards and processes across the
organization face two key problems when it comes to RPA:
Duplication
If two departments choose different tools for similar purposes, an organization has to deal with
two sets of license agreements, implementation teams, methodologies, templates, change
management procedures and more. It’s a huge waste of financial and human resources that is
entirely avoidable.
Reduced business benefit
Organizations can reap the full benefit of RPA when they use it consistently, at scale, and as part
of a culture of continuous improvement and automation. That, however, becomes increasingly
difficult when there are multiple tools and teams involved.

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Corporate functions eligible to RPA

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
RPA Factory
One solution is a centralized RPA factory or center of excellence that provides RPA
implementation services and support to all internal departments (see Figure below).
Centralization helps ensure that: • Consistent standards are set and enforced. • Methods are defined
and followed. • The organization’s RPA strategy and goals are achieved. • Duplication is minimized and
efficiency is maximized.
•

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Steps to perform RPA

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Encoding’s RPA Forecasts

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Illustrations of a robotized process
“Back office workers
spend up to 80% of their
time on repetitive
manual tasks, lowering
performance and
motivation.”

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
FTE Reduction
Average Handling
Time
Security( Reduce
Risk and increase
the compliance)
Accuracy(Quality) Audit Trail Runs 24x7
Logins
Data
Extraction
Logic
Channels
Customized
VBO
Email
Integrator
Macros
Benefit Realization Reusability
Execution Model

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Robotic process automation checklist

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
CASE STUDIES AND USE CASES
RPA

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
HUMANROBOT
User sends
request for
new Bank
account
Robot
receives
request and
validates for
required docs
Validate
docs
User
receive
email to
send docs
No
Yes
Process
scans
docs
(OCR)
Process the
request and
create new
account
Account is
created.
User receives
confirmation
with
information kit
Benefit Realization: 50 FTEs work done with 7 robots. Reduced AHT from 30 mins to 4 mins. 80% cost reduction
Case Study – Bank Account creation

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Example of a process automated in a bank

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Benefits of Robotics in financial services
Banks, insurers, pension funds and other financial services institutions operate in a
highly regulated industry and are faced with high demands for auditability, security,
data quality and operational resilience. Robotic process automation allows modern
banks to meet these demands and achieve significant operational efficiency.

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Financial services institutions can automate a wide array of processes
with robotics across industries in the financial sector.
(Described below)
1. Banking
• New account entry across systems – moving data and doing multiple entries
• Account reconciliation – duplicating and moving data
• Report generation across systems and generated
• eForm extraction – taking data from forms and making systems entries
• VAT reporting
• Accrual support – making and updating entries
• Mortgage approval – moving data place to place and making calculations
• Refinancing entries – making entries and updating records
• Notification of delinquent loans – emails and letters to clients
• Processing of credit card orders – from web form to mainframe
• Audit support and validation
• Fixed asset amortization
• FX accounting and write-offs
• Cost accounting and Purchase Orders
• Bad debt write-offs
• Month end close heavy lifting
• Journal entry accounting
• Credit note accounting entry
• Accrual booking
• Pricing reviews – performing calculations and entries
• Fraud detection – by tracking account activity
• Account cleansing – purging known old data
•
• Client onboarding - documentation requirements
check
• Compliance, legal, credit and identification checks
• Operational set-up of account in trading, collateral
and settlement systems
• Transparent status of onboarding process
• Consistent data mapping between source and
downstream systems
• KYC/AML authentication: collection and analysis of
basic identity information (CIP); name matching
against lists of known parties (such as PEP)
• Fraud detection - determination of the customer's risk
in terms of propensity to commit money laundering,
terrorist finance, or identity theft
• Reconciliation - user defined rules to generate alerts
on chargeback, retrieval request and response
• Automated scheduling of reconciliation activity
• Force match option facility to manually settle un-
reconciled entries
• Multi-level reconciliation that supports international &
domestic networks across multiple delivery channels
• Entitlement engine - providing timely, accurate
distributions of dividends and interest
• Receive/track dividend, interest, and amortized
principal payment information and collect the
distribution of all dividend and interest allocations
• Simplifies/Enforces the management of complex
entitlement policies
2. Capital Markets

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
HUMANROBOT
User sends
Insurance
request
Robot reads
request and
stores
contents in
Collection
No
Process the
request and
renew the
Insurance
Policy
Insurance is
renewed.
User receives
confirmation
with Insurance
Certificate
Benefit Realization: 100 FTEs work done with 15 robots. Reduced AHT from 60 mins to 10 mins. 75% cost reduction
User
Accepts
Compute
old claims
and furnish
Insurance
Quote
Yes
Compute
fresh
Insurance
Quote by
modifying
conditional
variables
Case Study – Insurance Renewal Process

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Insurance companies can automate a wide array of processes
with robotics across industries in the financial sector.
Insurance
• Pension Auto Enrolment assistance
• Product Administration - update systems and produce client details for sales of new products
• Policy Document Data Transfer from legacy system to new Applications, Systems, 3rd Parties.
• Products Sales Support - customer data gathering, adherence to compliance and rules of sale
• Broker CUE (Motor) - compares customers reported accident claim history data with actual.
• Bulk Payments (Motor) - updates policies following claims made through specialist claims companies.
• Bulk Recoveries (Motor) - updates policies of vehicle recovery amounts and fees supplied by third parties
• Unallocated Cash Report - works a report and writes off any cash discrepancy under a certain value.
• Deceased Notification - processing of insurance policies following notification of a death.
• Insurance Comparison - downloads leads from Internet Comparison providers and loads entries to lead management system
• Compliance Reporting Automation - automated preparation of reports for the PRA
• Marketing Campaign Support - high speed response for back office automation to support new product launches, product
incentives
• Credit Card Rejections - works a report of rejected card payments and over a period sends letter to the customer before
ultimately cancelling the insurance.
• Credit Card Unmatched - retrieves cases to work from a report and, where applicable, writes off any cash discrepancy.
• Redemptions Processing - cross checking to multiple systems for Compliance assurance
• Payment transfer - paid directly to a client or reinvested/distributed to other products across multiple systems or third party
applications
• Right of Set-Off and Debt Recovery
• Funds Transfer – from multiple legacy policies/system into a more modern, flexible system
• Amend Standing Order, Direct Debit, Address details across multiple systems
• Accounts Data Mismatches across disparate systems.
•

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
HUMANROBOT
User request
to enable
International
Roaming
Robot
receives
request
and apply
rule based
object
Check
User
Eligibility
User
receive
email with
Failure
Details
No
Yes
Open Putty
(SSH) & Run
the
command.
Updates user
ticket and
SPR
IR is enabled.
User receives
confirmation.
Connects
to Data
Center via
Citrix and
open App
Case Study – Enable International Roaming

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Case Study – HealthCare
• Mistakes waste time, money, and resources that healthcare professionals can’t afford to lose. Instead, hire
RPA solution to automate ICD-10 migrations, drug dictionary updates, and other functionalities inside of
your Electronic Medical Reports (EMR), all with 100% accuracy.
• The better, faster alternative to macros or outsourcing, RPA solution file transfer software functionality
provides superior outcomes and shortens revenue cycles while reducing reliance on manual data entry and
maintenance. RPA solution works with EMR systems, patient management systems, and billing systems to
automate:
• ICD-10 conversion/translation
Automate translation steps to ICD-10 to ensure coding and super bill accuracy regardless of core system
• Credentialing
Traditionally a time-consuming manual process, RPA solution also offers data extraction software
functionality to automate credentialing workflows to help ensure compliance with Joint Commission and
other regulations
• Drug/mass dictionary updates
RPA solution scripts work with your current NDC software to update mass or periodic updates to codes,
pricing, names, and more
• Night time operations
Automate reporting and other night time processes with scripts you write yourself

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Process landscape in capital market firms
Our initial
assessment of
the process
landscape in
capital market
firms suggest
multiple
process areas
wherein value
can be derived
from robotics,
subject to scale
of operations,
level of
consolidation
and nature of
information

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Post robotics deployment in the pre-matching process more than 80% of the manual
effort in the process is automated

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Advantages of using RPA in Capital Markets
We have identified areas within the capital market industry wherein RPA can play an important role in achieving cost efficiencies,
reducing transactional errors, driving higher accuracy and enhancing compliances and controls.
Client Onboarding: Recent regulations such as KYC, AML and FATCA for example resulted in capital market firms to collect, input and
analyze client data to ensure they comply with regulatory and firm policies. Firms can use RPA in client onboarding process to improve
regulatory compliance and reporting at a minimal cost. RPA will help gather and input a huge amount of structured data and maintain
a complete audit trail. Other automation tools with Natural Language Processing, Metadata and ontology models can be used to
process unstructured data and to enable content enrichment.
Reconciliation: There are different types of reconciliations performed at various stages of the trade life cycle where huge amount of
data needs to be reconciled across systems. RPA can be used as an important tool to reconcile the data between two systems and
identify mismatches across datasets. This will help improve accuracy and productivity.
Reporting: RPA can be useful in creating and sending annual and quarterly reports to regulators and in standardizing client reporting.
Robotics can extract information from different internal and external systems, compare the information across systems and highlight
the variances.
Corporate Actions: RPA can deliver good benefit in the corporate action process wherein they can pull out relevant information from
standardized SWIFT messages to capture event announcement and entitlement calculation by checking positions on relevant dates in
internal records

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
3 benefits RPA brings to corporates

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Work Queues
• Eliminate risk of contention
• Lock current case to prevent duplication
• Cases can be Deferred or Retired
• Process can be taken down in a controlled manner by pausing the queue
Environment Variables & Locks
• Local storage of variables outside of the process
• Used to parameterize environments, file locations, URLs etc
• Control access to shared resources
• Control process flow during concurrency
• Processes can be told to wait indefinitely for a lock to be released, ensuring all processes follow the process flow one at a
time
• Processes timeout, to ensure the first process to get the lock performs certain processing and the other processes by-pass it
Session Variables
• Allow for data item values to be changed from Control Room during processing
Credentials store
• Process and windows credentials can be stored securely in the DB
Login Agent
• Automatic login to windows and unlock screen
Best Practices

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Exposing process & objects as web services
• Preferably use objects and keep call short and synchronous i.e. adding a case to a work
queue
COM objects and Blue Prism API
• List external references in objects and call exposed functions.
• Wrap code in BP-APIs and make public functions as actions
Code stages
• Full access to the .NET Framework to enable access to faster interfaces where required.
VBO
• Library of ready made utility objects for reuse
Scheduler
• Nested Tasks
• Custom Calendar
Best Practices

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
Control Room provides a Dashboard
to view Job status, queue status and
error log checking.
Performance Report – On Demand or
preset time frequency like Weekly,
Monthly etc.
It provides access to the operational
data which enables teams to create
dashboards Reports
Queue Status and Exception Reports –
On Demand or preset time frequency
Scheduling of Reports/RPA processes.
Reports & Dashboards

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
RPA Stakeholder Matrix

INDIA
C-40, Sector 59,
Noida 201307 (UP)
India
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