Introduction to Lean Change Management
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Slides from a free Minnesota Change Management Network Webinar.
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Introduction to Lean Change Management
- 1. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 INTRODUCTION TO LEAN CHANGE MANAGEMENT Visit http://sli.do and enter the code J271 what’s the most important question you hope to get an answer to today? Jason Little, author of Lean Change Management http://leanchange.org
- 2. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 <cfparam name = “$name” type=“string” default=“Jason Little”> <cfparam name = “$twitter” type=“string” default=“@jasonlittle”> <cfparam name = “$web1” type=“string” default=“agilecoach.ca”> <cfparam name = “$web2” type=“string” default=“leanchange.org”> <cfparam name = “$web3” type=“string” default=“agiletransformation.ca”> About Me Former developer, product owner, tester, project manager, change manager, agile coach, startup guy, author, speaker, drummer, music producer…blah blah blah… Goal in life: help people realize that the way things are are not the way they need to be. Today: a short exercise, what is LCM (theory), LCM in action (stories), lessons learned from 6 years of travelling the world running workshops and visiting companies, your Sli.do questions
- 3. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 A Short Experiment: You’re working with an internal team on a large change program to install a new enterprise software system. It’s been 6 months, and it’s not going well. People are frustrated with the lack of visible progress. There is only 12-months left before the old system is shutoff and with 6 months of no progress, people are stressed out. Your main stakeholders want you show up on Monday with a detailed plan for the next 12-months to ensure successful ROI and on-time, on-budget completion. What could you do?
- 4. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 You’ll be randomly placed in breakout groups for 5 minutes. Considering the Insights from the scenario, please come up with 1 Option per breakout group. Designate 1 person in the group to type the option into the chat when we return to the main webinar window Instructions:
- 5. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 Cost Value
- 6. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 DoneReviewWIPPrepareNextNext MonthNext QTR IT Stuff Training Business Readiness
- 7. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 What do we know? What assumptions are we making? We do we need to know?
- 8. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 What do we know? What assumptions are we making? We do we need to know? Given our context and Insights, what could we do?
- 9. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 What do we know? What assumptions are we making? We do we need to know? Given our context and Insights, what could we do? What will we do? What’s our hypothesis? How will we know we’re moving forward?
- 10. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 What do we know? What assumptions are we making? We do we need to know? Given our context and Insights, what could we do? What will we do? What’s our hypothesis? How will we know we’re moving forward? Tactical execution (PDCA)
- 11. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 Lean Change Management is an action-biased approach to change influenced by agile, lean startup, and design thinking practises.
- 12. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 Context: Our transformation is stuck, how can LCM help?
- 13. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 Context: if we do this multi-year program the “old way”: it’ll never work.
- 14. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 Context: 200 people, 1.5 days, 3 main organizational challenges, what can we do about it?
- 15. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 INSIGHTS What organizational norms exist? What do you need to know before experimenting? What approach for change would work best? What is the organization’s natural pace of change? leanchange.org/insights WATER COOLER SURVEYS MEETINGS OBSERVATION INTERVIEWS
- 16. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 OPTIONS What could we do? What tradeoffs will we make? What are we not going to change? leanchange.org/options COST VALUE
- 17. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 EXPERIMENTS What will we do? What do we think will happen? How long until we see results? How much planning do we need? Review: what happened? leanchange.org/experiments 1) HYPOTHESIS 2) MEASUREMENTS 3) VISUALIZE!
- 18. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 450+ Workshops 30 countries 5000+ attendees
- 19. @jasonlittle | sli.do - J271
- 20. @jasonlittle | sli.do - J271 Cause and purpose Over Urgency
- 21. @jasonlittle | sli.do - J271 Meaningful dialogue Over Broadcasting via Comms Plans
- 22. @jasonlittle | sli.do - J271 Response to change Over Resistance to change
- 23. @jasonlittle | sli.do - J271 Co-creation Over Getting buy-in
- 24. @jasonlittle | sli.do - J271 Running experiments Over Executing change activities
- 25. @jasonlittle | sli.do - J271
- 26. @jasonlittle | sli.do - J271 Co-creation Getting Buy-in “we have a problem to solve, can we talk to you about it?” “we are making this change, here’s why, here’s what you need to do” Successful change happens when you, the change agent, finds the right balance.
- 27. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271
- 28. LEANCHANGE.ORG | #LEANCHANGE @JASONLITTLE | SLI.DO J271 Sli.do questions, and Thank You! Free LCM resources: http://leanchange.org/resources Free case studies: http://leanchange.org/stories Upcoming US-based courses: http://leanchange.org/schedule Chicago, April 14-15 Raleigh, May 21-22 Free global Slack site: http://leanchange.org/network