In Resolving Conflict Cutting

Resolving Conflict A Training Seminar to Master Effective Communication Presented by: Brian Cutting Brigham Young University

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conflict Builds with Unsatisfied Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conflict Builds with Unsatisfied Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Methods Offer Alternatives Independent Resolution Mediation Intervention Prevention

Effective Negotiation Resolves Conflict Independent Resolution Mediation

Effective Negotiation Resolves Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ineffective Effective Positional Negotiations Principled Negotiations

Effective Negotiation Resolves Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ineffective Effective Positional Negotiations Principled Negotiations

Intervention Diffuses the Conflict Intervention

Intervention Diffuses the Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Prevention Builds Relationships Prevention

Effective Feedback Prevents Conflict ,[object Object],Hint might be missed or not understood Avoids awkward confrontation Placing empty folders on a colleague’s unorganized desk Hint Provides a balanced perspective. Cushions the blow. Problem is very clear. Pros May sound insincere. Alternate positive with negative feedback. 50/50 Method Possible to only hear the positive, ignore the negative. “ Sandwich” negative feedback between positive feedback. Sandwich Approach Potentially hurt feelings, loss of face. Cut to the point. Tell it like it is. Direct Feedback Cons How it Works

Effective Feedback Prevents Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Effective Feedback Prevents Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Case Study No. 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Resolving Conflict – Exercise ,[object Object],[object Object],[object Object],[object Object]

Training Course Storyboard What is Conflict? How can Conflict be Solved? Independent Resolution Mediation Intervention Prevention Principles of Negotiation Principle Vs. Positional Creative Win-Win Solution Management Changes Foster Open Communication Effective Feedback Methodology

In Resolving Conflict Cutting

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