Lear how the State of Wisconsin and its 11 Workforce Development Boards are using Launchpad's WorkSource Application built on the Salesforce.com application to drive regional collaboration. This webinar show how they are collaborating with Economic Development and Technical Colleges to improve business services.

1. #cloudlaunch
HOW SKILLS WISCONSIN
USES WORKSOURCE &
SALESFORCE TO DRIVE
COLLABORATION

2. Housekeeping Notes
1
Join the conversation on Twitter #cloudlaunch
or
@AbrahamJankans
2
Via email ajankans@launchpadco.com
3

3. Todays Host!
Abraham Jankans
Chief Enthusiasm Officer
Launchpad
@abrahamjankans
#cloudlaunch

4. Let’s Get Started!
#cloudlaunch
launchpadco.com

5. About Launchpad
Launchpad has helped dozens of public and non-profit Workforce & Economic
Development organizations increase outcomes by using our SaaS applications
Built 100% on the Salesforce.com platform.
• Cloud Technology Firm Specializing In:
- Workforce, Community & Economic Development
• Offer fully cloud software built on Salesforce.com
platform
• Founders background: Workforce & Economic
Development
• Key Customers: City of Los Angeles, State of
Wisconsin.
#cloudlaunch

6. Social Revolution
4.5 Billion Social Users
Case Management and Business Services Team Collaboration
Share Feeds, Profiles, Groups, and Files
#cloudlaunch

7. Touch Revolution
1.7 Billion Mobile Devices Shipped in 2012
Extend capabilities of staff
Reach Participants & Employers Anywhere
#cloudlaunch

8. The Challenge
Siloed Services
Economic Development
EDO’s
Layoff
Aversion
Training & Development
Workforce Development
WIA
TANF
Community
Colleges
Technical
Colleges

9. The Solution
Regional Clouds
Big Data
Make better
investments
Real-time
reporting
Growth City, USA
Link multiple
programs
Economic Development
EDO’s
Layoff
Aversion
Training & Development
Workforce Development
WIA
TANF
Community
Colleges
Technical
Colleges

10. The Solution
Regional Clouds
Big Data
Make better
investments
Real-time
reporting
Growth City, USA
Link multiple
programs
Economic Development
EDO’s
Layoff
Aversion
Training & Development
Workforce Development
WIA
TANF
Community
Colleges
Technical
Colleges

11. Salesforce: Leading Cloud Platform for
Workforce & Economic Development
#1
Cloud
Computing
Sales, Service,
Innovation
Marketing
2011, 2012, 2013
• 150,000 + organizations
• Millions of users
• Thousands of apps
• Natively mobile & social

12. Salesforce Platform: More than Sales!
Real-time dashboard & reports
Collaboration Apps
Go instantly mobile & social
Clicks not Code
Turn spreadsheets into dashboards
Costs less than traditional legacy
systems
Native
Cloud
Case
Management

13. Workforce & Economic Development Apps
#cloudlaunch

14. Skills Wisconsin
Sue Gleason
Project Director
Skills Wisconsin
#cloudlaunch
Carrie Miller
Focused Initiatives Manager
Northwest Wisconsin WIB

15. About Skills Wisconsin
Blah, Blah
blah
blah
blah
#cloudlaunch

16. Skills Wisconsin
West Central
WDB
#cloudlaunch

17. Challenges
1. Management and recentness of labor market and
business customer data.
2. Coordination of business services among WIBs and
workforce areas.
3. Coordination between/across workforce development
(WD) programs and economic development (ED) entities
within and across regions.
4. The translation and application of business needs to
inform the content of skill training.
#cloudlaunch

18. Solutions
1. Move to employer-centric, demand-driven model.
2. Deploy common technology platform
(Salesforce.com):
a. Gather real-time labor market data
b. Coordinate business customer relationship
management
3. Establish common vision/ goals with Internal/ External
partners.
#cloudlaunch

19. From Pilot To Collaboration
Oct 2012
Feb 2013
June 2013
Oct 2013
Launch
Pilot
Group I
Group II
WEDC
• 5 Areas
• Migrated data
• Chatter Groups
• Staff Training
• 6 Areas
• Migrated data
• Chatter Groups
• KPI Reports
• Staff Training
• Single Area
• Defined Requirements
• Configured platform
#cloudlaunch
• Define data sharing
• Salesforce-to-Salesforce
• Local collaboration

20. Skills Wisconsin Solution Overview
BUSINESS SERVICES
PARTICIPANTS
COLLABORATION
Employer CRM
Job Ready
Post & Share
Accounts
Notes & Activities
Share Documents
Contacts
Skills
Follow People & Records
Activities
Resumes
Create Groups
Job Orders
Job Matching
Manage Profiles
Documents
Hires
Mobile App
Dashboards & Reports
Dashboards & Reports
Instant Messenger
#cloudlaunch

21. Skills Wisconsin
Demonstration
#cloudlaunch
launchpadco.com

22. #cloudlaunch

23. #cloudlaunch

24. #cloudlaunch

25. Successes
1. Improved Data Visibility (Shared Accounts)
2. Initiated communication between regions on shared
employers and contacts
3. Collaboration on employers instead of competing
#cloudlaunch

26. Lessons Learned
1. Adoption (some regions faster than others)
2. Train on systems and processes
3. Data Sharing
#cloudlaunch

27. Questions & Answers
#cloudlaunch
launchpadco.com