Change, Cultural Difference and Competitiveness: Diversity e-Learning in Finland

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Alan Bruce

Delivered at EDEN, Valencia, June 2010. Authors: Alan Bruce, Teemu Patala, Ari Ketola

Business Technologie

Change, Cultural Difference And Competitiveness: Innovative diversity e-learning in the Finnish customer service sector Dr Alan Bruce Universal Learning Systems, Ireland Teemu Patala, Ari Ketola Context Learning Finland EDEN, Gdansk: June 2009

Contexts of Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Practicing diversity management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Developing the learning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Course design ,[object Object],[object Object],[object Object],[object Object]

Further design ,[object Object],[object Object],[object Object]

Course management and delivery ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Developing learner buy-in ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Diversity as competence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Positive responses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Developing new creativities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Strategic directions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key focus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Kiitos slÁinte thank you ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Change, Cultural Difference and Competitiveness: Diversity e-Learning in Finland

1. Change, Cultural Difference And Competitiveness: Innovative diversity e-learning in the Finnish customer service sector Dr Alan Bruce Universal Learning Systems, Ireland Teemu Patala, Ari Ketola Context Learning Finland EDEN, Gdansk: June 2009

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