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Developing your action plan
1. Quality Standards and
Organizational Self-Assessment for
Distance Learning and Continuing
Education Organizations
Kim A. Scalzo, Director
SUNY Center for Professional Development
Alexandra M. Pickett, Associate Director
SUNY Learning Network
3. Developing your Action Plan
Who will you include beyond
yourself in conducting your self-
assessment? How will you
incorporate other perspectives to
get the most accurate picture?
4. Process and Tools
Benchmarking
Provide Demographic Demographic
Start here Data Sheet and
Data Supplemental Data
Sheet
Develop/
Improve Self- DAETE Matrix &
Assessment score sheet
Benchmark Document Best
Practices
Analyse Best Practices
Strengths Template
and Identify
Development
Areas
5. Best Practices Collection
During
the
DAETE
self-‐evaluation
process,
you
scored
your
institution
4
or
5
in
several
criteria.
We
are
currently
involved
on
collecting
best
practices
from
institutions
like
yours
that
helps
us
to
clearly
identify
precisely
what
is
excellence
performance
in
CEE.
Name
of
the
Institution
Contact
for
the
Institution
Name:
Email
Address:
Phone
Number:
Fiscal
Year
Sub-‐Criterion
Number/Label/Statement/Score
Include
a
bulleted
list
of
statements
that
demonstrate
why
you
assigned
this
score
for
this
sub-‐criterion
as
well
as
name
and
contact
info
for
person
who
can
be
contacted
for
more
information.
-‐
-‐
-‐
-‐
Name
and
Contact
Info:
6. Best Practices - Result
Name
of
the
Ins8tu8on
TKK
Dipoli
–
Aalto
University
Fiscal
Year
FY
2008-‐2009
8a - Image - 5
Include a bulleted list of statements that demonstrate why you assigned this score for this sub-
criterion as well as name and contact info for person who can be contacted for more information.
– External imago studies show excellent results for TKK Dipoli, examples:
– The Imago Study of Training Organizations 2008: Universities’ Life Long Learning Institutes
– The Imago Study of Training Organizations 2008
– TKK Dipoli is a desired partner in societal projects both nationally and internationally
– TKK Dipoli’s societal interface has broadened, several persons of the organization are involved
– TKK Dipoli is an active player in hundreds of networks, associations and societies either as a
centre or through its staff members.
Name and Contact Info: Kirsti Miettinien
7. Best Practices - Enabler
Name
of
the
Ins8tu8on
Rensselaer
Polytechnic
Ins8tute
Fiscal
Year
FY
2008-‐2009
1d
Leadership
and
Mo8va8on
-‐
4
Include
a
bulleted
list
of
statements
that
demonstrate
why
you
assigned
this
score
for
this
sub-‐criterion
as
well
as
name
and
contact
info
for
person
who
can
be
contacted
for
more
informa8on.
- We
have
mul8ple
levels
of
mee8ngs
where
we
share
informa8on
on
what
is
happening
across
the
organiza8on
and
from
leadership
to
all
the
staff
- Individual
mee8ngs
enable
communica8on
between
staff
and
supervisor
- Staff
feel
respected
and
congratulated
when
they
do
a
good
job
- Innova8ve
contribu8ons
are
recognized
- We
have
regular
staff
development
events
to
improve
skills
and
teambuildling
- The
performance
evalua8on
process
recognizes
staff
accomplishments
- Outside
of
our
office,
efforts
are
recognized
by
other
staff
- Leadership
recognizes
the
efforts
of
the
staff
in
large
campus
celebratory
events
Name
and
Contact
Info:
Kim
Scalzo,
scalzk@rpi.edu,
518-‐276-‐4795
8. Quality Management Process and
Tools Benchmarking
Provide Demographic Demographic
Start here Data Sheet and
Data Supplemental Data
Sheet
Develop/
Improve Self- DAETE Matrix &
Assessment Sloan-C
Scorecard
Benchmark Document Best
Practices
Analyze Best Practices
Strengths Template
and Identify
Development
Areas
9. Developing your Action Plan
How will you use the information
from the self-assessment to
analyze your strengths and identify
areas of development?
10. Quality Management Process and
Tools Benchmarking
Provide Demographic Demographic
Start here Data Sheet and
Data Supplemental Data
Sheet
Develop/
Improve Self- DAETE Matrix &
Assessment Sloan-C Quality
Scorecard
Benchmark Document Best
Practices
Analyse Best Practices
Strengths Template
and Identify
Developme
nt Areas
11. Developing your Action Plan
What would be helpful to you in
benchmarking? What types of
comparisons would you like to be
able make with other organizations
to help you improve your quality?
12. Process and Tools
Benchmarking
Provide Demographic Demographic
Start here Data Sheet and
Data Supplemental Data
Sheet
Develop/
Improve Self- DAETE Matrix &
Assessment Sloan-C Quality
score sheet
Benchmark Document Best
Practices
Analyse Best Practices
Strengths Template
and Identify
Developme
nt Areas
13. Developing your Action Plan
What will you do with the results of
the self-assessment and
benchmarking to develop your
organization and improve your
quality?
14. What other Quality standards do
you use or have you seen that you
find to be helpful?
15. Quality Standard References
NYS Distance Education Principles of Good
Practice http://www.highered.nysed.gov/ocue/ded/practice.html
EFQM Excellence Model http://www.efqm.org/
en/tabid/132/default.aspx
Sloan-C Quality Framework http://
sloanconsortium.org/5pillars
16. Next Steps
Develop and submit your action plan.
Post questions, obstacles, challenges, or
issues that you faced as you developed your
action plan.
Due: April 30, 2012 – realistic?
