Digital [Banking] Transformation in the Era of Customer Engagement

•Télécharger en tant que PPSX, PDF•

3 j'aime•1,585 vues

Ali Hussain

Engaging Customers in a Hyper-Connected Digital World

Design

Digital Transformation in the
Era of Customer Engagement

DEVLOP
EXPERIENCE
REVOLUTION
BANKING
Digital Banking Evolution
DIGITIZATION
OMNI-CHANNEL
ECOSYSTEM
Analog
Digital
Customers Putting up with
Experiences
Customers Driving
Experience
Channel Optimization
End-to-End Customer
Journey Management

So…
How Do We Get There?
OMNI-CHANNEL
ECOSYSTEM

Use all channels
to build an open
dialogue
and strengthen
customer
relationships
1
Image credit wsol.com

Implement
omni-channel
customer listening
program
2
Image credit istockphoto

Leverage
insights
to curate
complete
customer
journeys
3
Image credit citvantage.com

Transformation in Keys Areas
Design Thinking/Engineering
IT & Operations
Business Model
Implications

Thank You
Ali Hussain
Linkedin.com/in/alishussain

Recommandé

Download whitepaper on Digital transformation-in-bankingHappiest Minds Technologies

Digital Banking EssentialsSatria JAP

How Digital Has Changed These 7 Banking RolesMX

SAP - Omni Channel BankingThorsten Georgi

Opportunities and challenges in Digital Banking pubYair Jacob Porat

Building the 10x better bankBackbase

Backbase Webinar: The Adjacent Possible for Banks Backbase

Bank of the future - Scenarios for online banking for millennialsEnhancers

Recommandé

Download whitepaper on Digital transformation-in-bankingHappiest Minds Technologies

Digital Banking EssentialsSatria JAP

How Digital Has Changed These 7 Banking RolesMX

SAP - Omni Channel BankingThorsten Georgi

Opportunities and challenges in Digital Banking pubYair Jacob Porat

Building the 10x better bankBackbase

Backbase Webinar: The Adjacent Possible for Banks Backbase

Bank of the future - Scenarios for online banking for millennialsEnhancers

Enabling the Everyday BankBackbase

Digital bankMalkhaz Pertaia

Sapient Backbase Engagement Banking Webinar Jan 27, 2011Michael Degnan

Transforming banks into digital nativesBackbase

MY DIGITAL BANKING NIRVANA - JIM MAROUSJim Marous

Addiko Bank Digital Transformation Experience - Microsoft Sinergija 18Vladimir Ljubibratic

Digital Banking vs. Branch Banking (Ashish Kumar)2K13A19

Digital banking VIPIN KP

Experience-Led Digital Banking: Getting Customers to Buy with Low Cost Digita...Capgemini

Transform research: The age of omnichannel banking 2015TransformUK

Digital Transformation in Retail BankingFerran Garcia Pagans

Disruption in Banking: The Era of DigitisationBackbase

Banking on Digital: Innovation in Financial ServicesBackbase

Backbase banking automation bulletin coverageBackbase

Backbase omni channel banking reportMiguel Mello

Branch Transformation (Presentacion)Asociación de Marketing Bancario Argentino

Unlock Digital Banking with SAP Bank Analyzer & S4Guillermo Salazar

1-to-1 Banking in a Digital WorldAlison Berman

Banking Services Marketing Automation and Omni-channel BankingShepHertz

A Multi-Channel Strategy for BanksYaël Levey

Digital disruption how to transform bankingJo Caudron

Digital transformation and its impact on banking industryRaghav Tripathi

Contenu connexe

Tendances

Enabling the Everyday BankBackbase

Digital bankMalkhaz Pertaia

Sapient Backbase Engagement Banking Webinar Jan 27, 2011Michael Degnan

Transforming banks into digital nativesBackbase

MY DIGITAL BANKING NIRVANA - JIM MAROUSJim Marous

Addiko Bank Digital Transformation Experience - Microsoft Sinergija 18Vladimir Ljubibratic

Digital Banking vs. Branch Banking (Ashish Kumar)2K13A19

Digital banking VIPIN KP

Experience-Led Digital Banking: Getting Customers to Buy with Low Cost Digita...Capgemini

Transform research: The age of omnichannel banking 2015TransformUK

Digital Transformation in Retail BankingFerran Garcia Pagans

Disruption in Banking: The Era of DigitisationBackbase

Banking on Digital: Innovation in Financial ServicesBackbase

Backbase banking automation bulletin coverageBackbase

Backbase omni channel banking reportMiguel Mello

Branch Transformation (Presentacion)Asociación de Marketing Bancario Argentino

Unlock Digital Banking with SAP Bank Analyzer & S4Guillermo Salazar

1-to-1 Banking in a Digital WorldAlison Berman

Banking Services Marketing Automation and Omni-channel BankingShepHertz

A Multi-Channel Strategy for BanksYaël Levey

Tendances (20)

Enabling the Everyday Bank

Digital bank

Sapient Backbase Engagement Banking Webinar Jan 27, 2011

Transforming banks into digital natives

MY DIGITAL BANKING NIRVANA - JIM MAROUS

Addiko Bank Digital Transformation Experience - Microsoft Sinergija 18

Digital Banking vs. Branch Banking (Ashish Kumar)

Digital banking

Experience-Led Digital Banking: Getting Customers to Buy with Low Cost Digita...

Transform research: The age of omnichannel banking 2015

Digital Transformation in Retail Banking

Disruption in Banking: The Era of Digitisation

Banking on Digital: Innovation in Financial Services

Backbase banking automation bulletin coverage

Backbase omni channel banking report

Branch Transformation (Presentacion)

Unlock Digital Banking with SAP Bank Analyzer & S4

1-to-1 Banking in a Digital World

Banking Services Marketing Automation and Omni-channel Banking

A Multi-Channel Strategy for Banks

En vedette

Digital disruption how to transform bankingJo Caudron

Digital transformation and its impact on banking industryRaghav Tripathi

Going Digital: The Banking Transformation Road MapSemalytix

Blog on DigitizationMurali Raman

The future of Newspaper Digitization and PreservationPhilippine Association of Academic/Research Librarians

DigitizationSalman Rasheed

Digital future of the Indian economyDr. Sy Banerjee

KLIFF 2014 - Digitization of Islamic BankingRaja Teh Maimunah

Indian agriculture: Mechanization to DigitizationICRISAT

Digitization of the Automotive Industry: Connecting The New Mobility Value ChainAndreas Mai

future of industry of pakistanFaisal Arshad

Tradeshift Webinar: Fully Compliant E-Invoicing Solution to Latin AmericaTradeshift

16 Slides On The Future Of DigitalMichael Brenner

Digital transformation journey - walk the talk management aan tafelScopernia

Digital Engagement Journey | Keynote Jay RamsanjhalJay Ramsanjhal

Overview of Latin America Electronic Invoicing and Tax Reporting RequirementsInvoiceware International

Why true digital transformation must take place across the entire banking ent...Epsilon Marketing

7 Questions You Should Ask About Paper Reduction And Process TransformationAIIM International

Reinventing banking: Outside-in Digital Transformation Misys

En vedette (19)

Digital disruption how to transform banking

Digital transformation and its impact on banking industry

Going Digital: The Banking Transformation Road Map

Blog on Digitization

The future of Newspaper Digitization and Preservation

Digitization

Digital future of the Indian economy

KLIFF 2014 - Digitization of Islamic Banking

Indian agriculture: Mechanization to Digitization

Digitization of the Automotive Industry: Connecting The New Mobility Value Chain

future of industry of pakistan

Tradeshift Webinar: Fully Compliant E-Invoicing Solution to Latin America

16 Slides On The Future Of Digital

Digital transformation journey - walk the talk management aan tafel

Digital Engagement Journey | Keynote Jay Ramsanjhal

Overview of Latin America Electronic Invoicing and Tax Reporting Requirements

Why true digital transformation must take place across the entire banking ent...

7 Questions You Should Ask About Paper Reduction And Process Transformation

Reinventing banking: Outside-in Digital Transformation

Dernier

Cheap Rate ➥8448380779 ▻Call Girls In Iffco Chowk GurgaonDelhi Call girls

SCRIP Lua HTTP PROGRACMACION PLC WECON CANestorGamez6

VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130Suhani Kapoor

Cosumer Willingness to Pay for Sustainable Bricksabhishekparmar618

VIP Call Girl Amravati Aashi 8250192130 Independent Escort Service AmravatiSuhani Kapoor

Fashion trends before and after covid.pptxVanshNarang19

Presentation.pptx about blender what is blenderUbaidurrehman997675

Cheap Rate ➥8448380779 ▻Call Girls In Huda City Centre GurgaonDelhi Call girls

escort service sasti (*~Call Girls in Prasad Nagar Metro❤️99530569749953056974 Low Rate Call Girls In Saket, Delhi NCR

VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130Suhani Kapoor

Cheap Rate Call girls Kalkaji 9205541914 shot 1500 nightDelhi Call girls

NO1 Trending kala jadu Love Marriage Black Magic Punjab Powerful Black Magic ...Amil baba

VIP Russian Call Girls in Saharanpur Deepika 8250192130 Independent Escort Se...Suhani Kapoor

CBD Belapur Individual Call Girls In 08976425520 Panvel Only Genuine Call Girlsmodelanjalisharma4

CALL ON ➥8923113531 🔝Call Girls Aminabad Lucknow best Night Fun serviceanilsa9823

Kala jadu for love marriage | Real amil baba | Famous amil baba | kala jadu n...babafaisel

Kindergarten Assessment Questions Via LessonUpmainac1

Top Rated Pune Call Girls Koregaon Park ⟟ 6297143586 ⟟ Call Me For Genuine S...Call Girls in Nagpur High Profile

VIP Call Girls Service Mehdipatnam Hyderabad Call +91-8250192130Suhani Kapoor

Dubai Call Girls Pro Domain O525547819 Call Girls Dubai Douxkojalkojal131

Dernier (20)

Cheap Rate ➥8448380779 ▻Call Girls In Iffco Chowk Gurgaon

SCRIP Lua HTTP PROGRACMACION PLC WECON CA

VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130

Cosumer Willingness to Pay for Sustainable Bricks

VIP Call Girl Amravati Aashi 8250192130 Independent Escort Service Amravati

Fashion trends before and after covid.pptx

Presentation.pptx about blender what is blender

Cheap Rate ➥8448380779 ▻Call Girls In Huda City Centre Gurgaon

escort service sasti (*~Call Girls in Prasad Nagar Metro❤️9953056974

VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130

Cheap Rate Call girls Kalkaji 9205541914 shot 1500 night

NO1 Trending kala jadu Love Marriage Black Magic Punjab Powerful Black Magic ...

VIP Russian Call Girls in Saharanpur Deepika 8250192130 Independent Escort Se...

CBD Belapur Individual Call Girls In 08976425520 Panvel Only Genuine Call Girls

CALL ON ➥8923113531 🔝Call Girls Aminabad Lucknow best Night Fun service

Kala jadu for love marriage | Real amil baba | Famous amil baba | kala jadu n...

Kindergarten Assessment Questions Via LessonUp

Top Rated Pune Call Girls Koregaon Park ⟟ 6297143586 ⟟ Call Me For Genuine S...

VIP Call Girls Service Mehdipatnam Hyderabad Call +91-8250192130

Dubai Call Girls Pro Domain O525547819 Call Girls Dubai Doux

Digital [Banking] Transformation in the Era of Customer Engagement

1. Digital Transformation in the Era of Customer Engagement

2. DEVLOP EXPERIENCE REVOLUTION BANKING Digital Banking Evolution DIGITIZATION OMNI-CHANNEL ECOSYSTEM Analog Digital Customers Putting up with Experiences Customers Driving Experience Channel Optimization End-to-End Customer Journey Management

3. So… How Do We Get There? OMNI-CHANNEL ECOSYSTEM

4. Use all channels to build an open dialogue and strengthen customer relationships 1 Image credit wsol.com

5. Implement omni-channel customer listening program 2 Image credit istockphoto

6. Leverage insights to curate complete customer journeys 3 Image credit citvantage.com

7. Transformation in Keys Areas Design Thinking/Engineering IT & Operations Business Model Implications

8. Thank You Ali Hussain Linkedin.com/in/alishussain