2. Aims / Objectives of Project Pool of vulnerable people across Lancashire “ Something” “ Something” must have happened to cause vulnerability Service Delivery Trigger point for district council Benefits: Service 1 Service 2 Service 3 Service 4 Service 5 Service 6 Customer Experience Long Term Cost Savings Point of Contact Costs ?

5. Face to Face Insight Gathering... 60% accident or illness Find out about Government services from Family and Friends 75% appreciate offer of additional services 85% wanted to contacted by telephone Home Fire Safety Checks Help Direct Blue Badges Warm Front Free Prescription Delivery Benefit Health Checks 80% happy with data sharing

6. What have we done? Results to Date? Obtained telephone numbers through teleappending Designed system with supporting information Training Outbound calling live Results HFSC = 23% Welfare Rights = 25% Blue Badge = 15% Help Direct = 28% Free prescription deliveries = 4.5% Warm Front = 4.5%